You will only be charged the price difference between your current subscription and the price of the subscription you upgrade to, taking into account the time left in your current subscription before it renews.

For more information on how to upgrade your license please see our article on license migrations and upgrades.

The post Can I upgrade my license later? first appeared on HeroThemes.

Third-party Page Builders such as Divi, Elementor, Beaver Builder, Thrive Architect, SiteOrigin Page Builder, WPBakery and others provide augmentations to the standard content creation process. These may be included as part of some theme packages from these companies.

Because these Page Builders use their own custom code and augmentations to the normal WordPress editing experience, which is maintained and developed separately from WordPress core, none of HeroThemes products are designed or tested for compatibility with 3rd party Page Builders.

HeroThemes do not offer support for issues with any third party products, including Page Builders as covered in the support policy, support for issues with these should be directed to the plugin author.

In WordPress 5 (WP5), a new editor and page builder, Gutenberg, is included and packaged with WordPress. As this is now part of core WordPress functionality, we provide support for this WP5 editor and many of our products have been developed and updates to leverage the new block system it offers for more features and functionality.

If you’re unsure if a product will be compatible with a particular 3rd party plugin, we offer a 14 day money back guarantee for themes and plugins sold on HeroThemes.com, to allow time to experience and test the product on your own site.

The post Are your products compatible with Page Builders? first appeared on HeroThemes.

HeroThemes does not undertake consultancy services. This includes making specific recommendations on suitability and implementation.

If you require assistance with general consultancy and implementation, our partners at Codeable have experience customizing and consulting on a range of knowledge base solutions using HeroThemes products for customers.

The post Do you offer consultancy services? first appeared on HeroThemes.

We design our products to work in a large variety of scenarios, and regularly test and address compatibility issues where possible. Due to the nature of the WordPress ecosystem it is not possible to test and provide assistance for issues related to 3rd party plugins and services, as outlined in our support policy.

If you purchase a product on HeroThemes.com, we offer a 14 day risk-free guarantee, which allows for evaluation of compatibility with other software as required.

If you require assistance with integration with 3rd party products, please see our guide on customization services.

The post Do your products work with third party plugins and services? first appeared on HeroThemes.

The post Are your themes/plugins compatible with RTL languages? first appeared on HeroThemes.

We advise purchasing a hosting plan suitable for the type of website you are running, you can read more in guide to recommended WordPress hosting providers.

The post Is my web hosting supported? first appeared on HeroThemes.

Our themes are designed to offer many features, out of the box. Support and troubleshooting non-standard features or integrations with another product is not included in support, as outlined our support policy.

For assistance with bespoke development and integration, there are a number of services that specialize in this type of work.

Codeable & WP Kraken have experience with our products, providing integration and development services for our customers.

You can read more our guide on customizing your theme.

The post Do you provide custom development? first appeared on HeroThemes.

The post What happens when you cancel your subscription? first appeared on HeroThemes.

To submit a refund request, please contact us.

The post What’s your refund policy? first appeared on HeroThemes.

1. Upload your video to your WordPress site and use WordPress’ Video Shortcode.
2. Embed video from other services such as YouTube and Vimeo using WordPress Embeds

 WordPress Video Block

The WordPress 5 editor supports video. Simply paste a url in a Paragraph URL, which will embed it as described below, there is also a Video Block, contained in Common Blocks.

WordPress Video Embeds

To embed a video into your article simply paste the link from a support service (YouTube/Vimeo) into your article like this:

https://www.youtube.com/watch?v=000000

WordPress Video Shortcode

First upload your video to your WordPress media library. Then simply use the “Add Media” button to add the video to your post.

You can also use the shortcode like this:

[video src="video-source.mp4"]

The post Do your products support video? first appeared on HeroThemes.