Chewy Dog and Cat Food Return Policy (Opened, Unused + More)
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Thanks to its online presence and extensive delivery network, Chewy has become a serious competitor to traditional pet store pet supplies.
However, if you’ve purchased cat or dog food from Chewy and you’re considering returning it, you might be curious about Chewy’s return policy. If so, read on to learn about my findings!
What is Chewy’s dog and cat food return policy in 2022?
You can return cat and dog food to Chewy within 365 days of purchase in 2022. Chewy will also take back opened dog or cat food, and thanks to its unconditional 100% customer satisfaction guarantee, you don’t need to give a reason. Chewy will also cover the shipping costs for the delivery, and you can get a refund or exchange.
Read on to learn all about returning cat and dog food to Chewy, including how to do it, how long it takes to process, and more!
Can you return open dog food to chewy?
As long as you return the opened dog food to Chewy within 365 days of purchase.
Chewy will also cover the cost of returns, as per the company’s 100% customer satisfaction guarantee.
Can you return open cat food to chewy?
As long as you return the opened cat food to Chewy within 365 days of purchase. Chewy will even cover shipping for returns.
Can you give back food your dog doesn’t like to chew?
You can return food your dog doesn’t like to Chewy within 1 year.
Chewy will accept customer returns for no reason under the company’s unconditional 100% customer satisfaction guarantee.
Can you give you food that your cat doesn’t like to chew?
You have 365 days to return food your cat doesn’t like to Chewy.
This is because the company has an unconditional 100% customer satisfaction guarantee that will get you the item back for whatever reason, you don’t need to explain it.
Where do you return pet food to Chewy?
Because Chewy is an online business, returns aren’t as simple as taking the item back to a brick-and-mortar store.
You’ll need to send your items back to Chewy, but luckily the process is relatively straightforward.
Chewy has multiple warehouses and fulfillment centers across the country from which the company makes deliveries and most likely where you will be making returns.
To return items to Chewy, please contact the company through any of their verified social media accounts. We found Chewy via @Chewy on Facebook, Instagram, Twitter and Pinterest.
If this doesn’t work for you, you can also contact the 24/7 customer support team via email and phone at service@chewy.com or 1-800-672-4399.
When you contact Chewy’s customer service team, they will direct you where to ship your package for returns based on your location.
You will be contacted directly, or customer service will ask for your email address and send the details there.
When will Chewy not accept pet food returns?
Chewy generally accepts pet food returns in most cases as long as you return it within 365 days.
This is related to its unconditional 100% customer satisfaction policy, which means Chewy will do everything in its power to ensure customer satisfaction.
Chewy’s return policy has been updated to allow the return of prescription medical supplies, opened and used items.
We have yet to find an instance of Chewy denying a return within one year of the original purchase.
How long does it take for dog and cat food to get back chewy?
Returning dog and cat food to Chewy will take a few days, and the refund will be credited to your balance used for the original order within 3 to 5 business days.
If you choose an exchange instead of a refund, your new order should arrive within 1 to 3 days, like most other shipments from Chewy.
What does Chewy do with returned dog or cat food?
If the dog or cat food is returned in the same condition as when it was shipped, it is likely that Chewy will restock it for sale to another customer.
However, Chewy often tells its customers to donate their unwanted items instead of returning them, and they’ll get a refund or replacement.
This will also allow Chewy himself to accept returned dog and cat food and donate it to places like animal rescues.
To learn more, you can also read our post on Chewy return policy, what is Chewy Autoship, and where Chewy ships from.
in conclusion
Even if your dog and cat food has been opened, you can return it to Chewy within 365 days of purchase. Chewy will even cover the shipping and you don’t need to explain why, which means if your pet doesn’t like the food, you can return it.
Chewy takes 3 to 5 business days to process refunds for returned dog and cat food. Once Chewy accepts the return, the refund will be credited to the balance of the original payment method.
