ASOS order never arrives (why what to do + more)
If you order from an online retailer like ASOS, there is usually a lead time depending on the delivery method or destination.
However, some customers experience problems when ASOS orders never arrive. Why is this happening and what can you do about it? Here’s what I found out in my research!
Why didn’t my ASOS arrive in 2022?
If your ASOS order does not arrive on the expected date, you can get help from your retailer. Your order may be delayed, especially during busy times; therefore, you should give it a few days. Occasionally, if the courier company cannot complete the delivery process in 2022, your order may have been returned to ASOS.
Read on to learn more about why your ASOS order never arrived and what to do with it, plus other relevant facts and tips!
Why has my ASOS order never arrived?
Here are some reasons why your ASOS order may not arrive on the expected date:
delivery delay
During peak season, ASOS deliveries may arrive after the estimated delivery date.
So if your estimated date has passed, give the retailer a few extra days for delivery.
Keep in mind that delivery times will also vary depending on which warehouse your item is shipped from.
However, if there is a delay, you can always use the tracking link to check the distance of the item.
Order returned to ASOS
If you’ve been looking for your delivery and it hasn’t arrived, the delivery partner may have returned it to ASOS.
The courier company will return the item to ASOS if the following applies:
- After several attempts, they were unable to access the shipping address.
- You refuse the package.
- Your shipping address is incomplete.
- Your package was damaged in transit.
- You have not picked up from the pickup point within 10 days of delivery.
Please note that when your order is returned to the warehouse, you must place a new order with a shipping address accessible by the courier.
What if your ASOS order never arrives?
If it’s high season, you can give it a few days to see if the order will arrive.
Also, you can check with your neighbors to see if your package was accidentally delivered there.
However, if your order has not been delivered after a long period of time, please notify ASOS within 30 days of the estimated delivery time.
The company will help track your order and advise you on next steps.
To contact ASOS Customer Service:
- Use the “Contact Us Now” button at the bottom of the page or live chat with the team.
- Provide information such as order number and your ASOS registration email.
- The relevant team will get back to you once they receive an inquiry.
Can you track your ASOS order?
Once ASOS dispatches your order using the trackable service, you can see its progress.
ASOS sends a shipping confirmation email from the company warehouse notifying you that your order is in transit.
To track it, just click the link in the email. If the tracking doesn’t have any updates, give it time to update the information.
Keep in mind when tracking that if you order different items from different warehouses, they may have the same number, but the delivery time and tracking number will vary.
Each project will have a different tracking link. You can check by clicking on “My Account” on the ASOS website. Please follow the steps below to track your ASOS order:
- Login to “My Account”
- Access recent orders
- Click “Track this order”
- You will be directed to the tracking page
What should I do if an item is missing from my order?
If an item is missing from your ASOS order, you should do the following before contacting customer service:
- Check your email to confirm that ASOS sent the item in a separate package.
- Check My Orders in your account to see if the order has been split into multiple packages.
- If some items are shipped from another ASOS warehouse, the delivery time may be different than when shipped from the UK warehouse.
- If the item you ordered is out of stock, please check your email, including the spam section, for communications from ASOS.
How long does it take to ship an ASOS order?
ASOS delivery times vary depending on your chosen delivery method, destination and item origin.
For example, if the order is sent via UK Standard Shipping, it will take approximately 3 working days after placing the order.
If you choose next day delivery, your order will be delivered the next day. However, this does not include certain postal codes and may not be available during busy times.
Standard shipping takes 3-6 business days if you ship in the US, excluding public holidays and weekends.
If you use express mail, it will take 2 business days to arrive between Monday and Friday. Therefore, you should confirm these lead times before completing your order.
To learn more, you can also read our post on unsuccessful ASOS orders, ASOS exchange policy, and whether ASOS ships on Saturday or Sunday.
in conclusion
If your ASOS order does not arrive on the expected date, you can get help from your retailer. Your order may be delayed, especially during busy times; therefore, you should give it a few days.
In some cases, your order may be returned to ASOS if the courier company is unable to complete the delivery process.
