DoorDash Card Declined: Why and How to Fix It
When I placed an order on DoorDash the other day I got the message “Card declined!”
I had just used that particular credit card earlier that day, so it didn’t make much sense. I decided to investigate and here’s what I found…
Why was my DoorDash card declined?
When your DoorDash card payment is declined, it means your payment could not be verified. There are many reasons for this – and there are some solutions to try. However, many DoorDash customers continue to report issues with saved cards being declined, insisting that sometimes the only way to fix the problem is to create an entirely new account.
This article explores the issue of declined credit cards in the DoorDash app: what it means, why it happens, and what you can do about it.
Who is DoorDash?
DoorDash, Inc. is an American company operating an online food ordering and food delivery platform. The company is headquartered in San Francisco, California and went public in December 2020.
DoorDash has a 56% market share, making it the largest food delivery company in the United States.
DoorDash food orders are paid for through the DoorDash app. Customers save payment methods in a digital “wallet” and then use those methods to pay at the end of the ordering process.
However, many customers have encountered “payment declined” notifications, which is not uncommon in food delivery services anyway. But there was frustration with the DoorDash app because so many users couldn’t get any resolution.
Read: DoorDash App Crashing: What To Do And How To Fix It!
Why was my card payment declined?
If your card payment with DoorDash (or any card payment tool) is declined, it’s always because the payment couldn’t be verified.
Card verification is a step in the payment process that uses a combination of debit and credit card features to confirm the identity of the owner.
Card verification methods include:
- Online PIN – This is then encrypted and sent to the host (bank or processor) for authorization request. The host then verifies the PIN and returns a transaction approval response.
- Offline PIN – This is a method that is done locally between the payment card and the terminal.
- Signatures – Signatures can be collected on receipts or captured digitally at payment terminals.
- Consumer Device Cardholder Verification Method (CDCVM) is a type of cardholder verification supported by card networks when accepting contactless transactions from mobile devices. Cardholder verification is used to assess whether the person presenting the card is the legitimate cardholder and affects liability for fraudulent transactions. This option is how customers pay merchants like DoorDash.
The following notifications are common DoorDash messages involving payment declines:
- Your payment was unsuccessful
- Please try again later or use another payment method
- Please try a different payment method
- DoorDash payment error
- payment failed
- Please checkout with a different payment method
- payment declined
While these messages are all worded slightly differently (and they’re all very vague), they all mean the same thing: your (or your) payment couldn’t be confirmed.
The ambiguity of the message is intentional. No one wants or needs to reveal the precise details of their personal electronic transactions to merchants or anyone else. Regardless, common reasons for your card to be declined include:
- Incorrect payment information
- payment card expired
- payment card stopped
- Payment card has no funds
- This card type is not accepted
- Your DoorDash app is not working or has not been updated
- customer offline
- The card has been frozen
- Fraudulent activity detected on the card
- The DoorDash system is down
Read: Can You Split Payments on DoorDash?
How do you pay for DoorDash?
When the system is running properly, your app is updated, and everything is working, you can usually successfully pay DoorDash by:
- credit card – You can use a credit or debit card. Just add your card information to the DoorDash app. This will include your card number, expiration date and CVC. These details need to be kept up to date otherwise your payment will be declined immediately.
- apple pay – To use this feature, you need to have Apple Pay set up on your phone. Once done, go to the payment methods section of the DoorDash app and add Apple Pay.
- Paypal – If you deposit money into your PayPal account or have a card linked to PayPal, you can use this method to pay for all orders.
- Text ink – You can easily link your Venmo account in the DoorDash app via the Payments section, then click Venmo. You’ll get a notification in the Venmo app asking if you want to link your Venmo account to DoorDash.
- DoorDash Credits – You can get it in two ways. The first is to purchase a DoorDash gift card and add it to your DoorDash account. The second way to earn DoorDash points is when DoorDash issues you points as consolation for delivery problems. Points don’t expire, so you can treat them like cash in your account and can only be used on DoorDash orders.
- method you can’t use Include cash or Cash App – DoorDash is not directly linked to the Cash App, so you can’t pay from there. However, you can link your Cash App Card to DoorDash, then use the card to pay like any credit card.
How do you resolve declined transactions on DoorDash?
DoorDash users have tried and reported a range of solutions to recover their payments and fulfill their orders. While some solutions work, others don’t, and many customers report being successful once with one method but never again. Below is a list of all the solutions offered, including those from DoorDash, that have been successful:
- Go to payment info in your mobile wallet and check the expiration date on your card – update these details if necessary
- Check the limit on the card
- Check with your bank that your card is still valid
- Make sure your credit card is paid in full
- Contact your bank and ask them to check your account for fraudulent activity
- Add another payment method to your DoorDash mobile wallet and try
- check internet connection
- Check if the problem is not a general error of the company
- Update the DoorDash app
- Delete and reinstall the DoorDash app
- Place an order from another device
- Contact DoorDash Customer Service and ask them to review your payment method
- Wait a while and try again in the same way
- Delete your account and create a new one
Read: Does DoorDash accept Apple Pay?
in conclusion…
When you place an order through the DoorDash app, it’s frustrating when you pay and your card gets declined for no reason.
However, there are a few solutions you can try and hopefully resolve your payment issues.
Clients recommend trying the easiest and most obvious solutions first, before resorting to the most time-consuming ones.
