Amazon doesn’t accept addresses (what it means and what to do…)
Amazon’s shipping services are generally very comprehensive. Their address widget at the top of each page will notify you if the product you’re viewing can be shipped to the address of your choice.
However, in some cases, Amazon will reject addresses due to verification issues. ‘This is usually due to one of two reasons; your address is new and has not been entered into the system, or the information you entered is incorrect.
Why doesn’t Amazon recognize my address?
Amazon uses an automated verification process to confirm shipping addresses. Automated systems rely on Google Maps and other official directories to verify that your address exists and qualifies for your chosen item and shipping method. If Amazon gives you an error saying “street name or number does not appear to be valid” or something like that, it means the system can’t verify your address when you enter it.
As mentioned above, this happens for two reasons:
- Your address is new. If you have just moved into a recently developed property, or have recently changed the street name/number, Amazon’s records may not show the updated address. In this case, you can wait until the address in the system is updated, or call customer service to try to resolve the issue.
- The information you entered is incorrect. Just double check and make sure you entered everything correctly. If you are sure that the information is correct, you may have entered the wrong format. In the United States, you can use the USPS ZIP Code Lookup service to find the official format of your address. If all else fails, try contacting customer service, they are always happy to help you out.
If your address cannot be shipped, customer service will not be able to assist you.
This can happen for a number of reasons, such as the package you requested is too large for the shipping method, or if the item in question is restricted in the country you live in.
As a seller, how do I verify my address on Amazon?
If you’re selling on Amazon, they may ask you to confirm your business address to ensure you’re shipping from the correct location. This is an important part of how Amazon provides accurate and convenient shipping services to its customers.
As a seller, you need to go through a verification process before you can sell any item. Fortunately, the process is fairly simple.
First, Amazon will contact you and let you know that your address needs to be verified. You can then view and confirm your address on Amazon’s internal seller portal, SellerCentral.
Amazon will then send a postcard to your address, which should arrive within a few days. The postcard will have a verification code for you to enter into SellerCentral. Typically, sellers will have 60 days to confirm their address.
If you operate a seller account but buy from Amazon for someone else, you will also receive an address verification request from Amazon. Because it’s possible to use your buyer account to circumvent seller regulations and policies, Amazon must confirm your identity and the recipient’s identity to ensure you’re not doing anything bad.
This is very rare, but you must provide a scanned image of your ID and proof of address within 14 days.
Why isn’t Amazon shipping to my address?
If you try to buy an item on Amazon and your address is not eligible for the delivery service you selected, you may not get exactly what you want. As mentioned earlier, Amazon.com has an address widget at the top of every page that shows you whether the address you’ve selected is eligible. Addresses that do not meet the selected shipping criteria will display an error when attempting to checkout.
Addresses may not be eligible for a number of reasons, depending on the selected shipping service. In most cases, your address is completely outside the scope of the selected shipping method.
For example, release date delivery for pre-order items is only available within the continental United States. If you live in Hawaii, Alaska, or outside the United States, you will not receive pre-order items.
In some cases, Amazon may experience shipping issues due to unpredictable shipping conditions. In these cases, special shipping methods may not be available, or you may experience delays in receiving your package. If you are concerned and wish to resolve the issue, please contact customer service.
What if Amazon doesn’t accept my address
If you’ve used the USPS ZIP code lookup service and entered the exact address as it appears there, but Amazon still states that “the street name or number does not appear to be valid,” it’s time to contact the Amazon Customer Assistant directly.
Contact Amazon directly by phone or chat and let them know what’s going on. Their customer service agents will be able to cover and fix errors in the system.
This is an easy way to verify your address.
If you live far away and your package isn’t delivered to your home, you can always use a service like Amazon Locker to pick it up. This is highly unlikely since anywhere you receive mail in the continental US will be a valid Amazon address.
Want to learn more about Amazon? Check out these related articles to learn what to do if your Amazon package is sent to the wrong house and Amazon hasn’t shipped it for a few days, and find out if Amazon Fresh is included in Prime.
Generally, Amazon uses Google Maps to confirm their shipping addresses. Sometimes when the home is brand new and not in the official catalog, Amazon will have a hard time finding it and tell you the address is invalid.
A quick way to fix this is to contact an Amazon customer service assistant and let them know what’s going on. They will be able to verify and allow delivery to your home.
Hope this resolves any questions you may have about Amazon shipping services and address verification. If you have any questions or concerns, feel free to fire in the comments section.