How to cancel a DoorDash order (easy!)
Let’s say you ordered something from DoorDash and want to cancel the order, but are concerned about whether you will receive a refund.
Here are the simple steps to cancel your DoorDash order and get a full (or partial) refund…
How do I cancel a DoorDash order?
There are times when we want to cancel an order after DoorDash has placed it, and DoorDash fully supports us as the fastest way to cancel an order with just a few clicks in these situations. Here’s a step-by-step guide to canceling DoorDash orders on the DoorDash mobile app.
- Open the DoorDash app and go to the Orders tab
- Select an order and click the “Help” button in the upper right corner of the screen
- Select the “Cancel Order” option from the Help menu
- Follow the prompts to cancel the order successfully
For those placing an order on a desktop, it’s just a few steps away thanks to the DoorDash interface.
- Open the DoorDash desktop and click the three lines to open the Orders menu
- Click on Live Orders and click on the “Help” button
- Click on “Cancel Order” in the Help menu
- Follow the on-screen prompts to cancel your order
Your order timeline is the most critical detail to confirm your eligibility for a refund. If you have ordered and the restaurant has not confirmed your order, you will receive a full refund even if your order has a dasher assigned. The amount of each refund is displayed at the bottom of the screen to cancel the order.
If a delivery person is not designated, a partial refund will be credited to the customer’s account even if the restaurant has confirmed the order.
If it’s too late and Dasher has received your order since you have the option to cancel it, that’s bad news for you, but you won’t be able to get a full refund due to DoorDash’s refund policy.
How to cancel an order as a Dasher?
The process of canceling a food order as a DoorDash delivery driver is a bit complicated, especially if you choose it, since you won’t receive payment for canceled orders. If you’re using a tablet, you’ll need to follow the steps below to cancel your order without successfully affecting your overall Dasher score.
- Open the Dasher app and go to the “Orders” menu
- Select the desired order and click “Order Questions” in the upper right corner of the screen
- Select “Cancel Order” and call the customer support number
If you want to ship but it is out of stock, you can press “Mark item as out of stock” in the lower left corner of the screen. You can call and speak with a customer service representative to cancel your order. Relevant customers will be notified of cancellations so they can place new orders.
Will DoorDash drivers be fired?
The DoorDash retirement policy sets some minimum requirements to continue working as a DoorDash delivery driver. Avoiding deactivation requires a consumer rating of at least 4.2 and an order fulfillment rate of over 80%. All these details are recalculated every time you reach your goal of delivering 20 orders.
How do I unassign myself from the order if I deselect it?
If you haven’t picked up your order before you want to cancel it, you don’t need to contact customer support, as the DoorDash app has the ability to cancel uncollected orders. You can unassign an order by following the steps below.
- Open the DoorDash app on your phone and tap Help on the home screen
- Tap “Unassign this Delivery” on your Android device and “Unable to execute this order” on your iOS device
- Select the reason for unassigning the order and click “Continue” to complete the process
After an order is accepted, unassignment will result in a low fulfillment rate. However, you can avoid this by carefully reading all the details of your order when offering and accepting it.
You may also be interested: What time does DoorDash open?
Do Dashers get paid for canceling orders?
DoorDash pays the restaurant and delivery driver if the order has been placed and picked up from the restaurant. While delivery drivers were primarily affected by chargebacks, especially when customers paid with DoorDash wallets, there was no impact on drivers if customers paid in cash.
What if the order is cancelled?
As a merchant working with DoorDash, you may experience this or a similar situation where you are preparing an order and it is cancelled. DoorDash displays a yellow notification that the order has been cancelled, so you can stop processing the order.
If you have food ready and your order is cancelled at the last minute, please call and speak to a merchant support representative for a refund equal to the cost of the food. You need to enter the order id, customer name, and a short description of the whole situation on your phone to request a refund.
You can access a list of all recent orders on DoorDash at any time and see the status of each order at a glance. Click on the order ID to see all details about the cancellation of the order as well as refund information and a full explanation of the reason for the cancellation and non-payment of the order so that you can improve to avoid such situations.
Can you cancel a DoorDash order after pickup?
Yes, you can cancel a DoorDash order even after the delivery driver has picked it up, but the amount of refund you will receive will be affected by the order’s schedule. Cancelling your order after pickup will only give you a partial refund.
It’s easier for customers to cancel orders because they can do so through the DoorDash app without having to call DoorDash support.
Want to learn more about DoorDash? Read these articles to learn how to use DoorDash for the first time without a red card, when to pay with DoorDash, and what a DoorDash red card is.
Cancelling an order in the DoorDash app is easy. Just click on the Orders tab and then click on Help. From there click “Cancel Order”.
If you cancel your order after pickup, you will receive a partial refund.