How to deal with unknown Amazon fees? (Call here!)
Isn’t that one of the scariest things when you wake up and see some unknown charge on your credit card? It’s really frustrating when you don’t know what to do in this situation. But don’t worry, in most cases these charges are trackable and you can be sure that something like this never happens to you again. let’s see.
Amazon will never charge you a debit or credit card without authorization. Typically, any unknown charges will be due to reservations, payment delays due to order cancellations, subscription renewals for Amazon Prime, Hulu, etc.
It’s also possible that your family members ordered something through your card. If none of these issues are the cause, contact Amazon and your bank immediately…
How to deal with unknown Amazon fees?
The first thing you should do after receiving an unknown fee is to go to your Amazon account and select “Your Payments” and “Transactions” to review all of your recent purchases through your account. If you’re still unsure about the cost, please contact Amazon by phone at 866-216-1075, or contact their customer support via email or chat today.
When contacting them, make sure you have details about unknown charges with you.
This includes the last 4 digits of your card charged, the date of the charge, the amount charged, and other details such as your phone number, email address, and your name.
To learn more about what to do in this situation, read on…
The most common reason for an unknown charge on your card through Amazon?
There can be many reasons for an unknown fee to be charged on your card. They can range from orders placed by other members of your family using your account, most likely the elderly or children.
But it can also happen when a friend of yours who’s been on a Prime subscription accidentally orders something through your account and card.
This can also happen if someone else places an order through a card linked to your debit or credit card.
Most of the time, if you book something, you tend to forget about it. However, this pre-order item will only be charged when it is available. You can also purchase an Amazon Prime membership and it will automatically renew.
Another reason may be that if you have recently cancelled or changed certain orders, the bank can place an authorised hold on your account to confirm the validity of the payment.
If you’re concerned that any of the following might be the reason behind this unknown fee, you can easily verify this through the Orders section in your Amazon account.
Can Amazon charge your card without permission?
No, Amazon or any other service cannot charge your card without permission. Today, most of these services have two-factor authentication to prevent this sort of thing from happening.
Typically, these fees are recurring payments for certain digital services you may subscribe to.
What should I do if I encounter a fraudulent purchase?
While Amazon won’t charge your card without your permission, it’s still possible that someone has hacked into your account or stolen your card details.
If you suspect this may have happened, change your Amazon account password immediately.
Once you’ve done this, review the details in your account, just like the card you’ve used to pay for.
Check the card used for this unknown payment and cross-check it with the purchases in your account. After this, if you are unable to verify any payments made by you or any of your family members, please let Amazon know of this at the number I mentioned earlier, and you can also contact their customer service via email.
Please also contact your bank. Tell them about the problem and try to get that particular card blocked for a while. Better to be safe than sorry. If someone does gain access to your card, they can do a lot of damage.
Why is Amazon charging me when I don’t have Prime?
Amazon won’t charge you for Prime unless you subscribe to the service. You or one of your family members may have chosen the free trial method but forgot to end it at the end of the trial period.
Usually for Prime subscriptions, auto-renew is turned on, which means Amazon will automatically charge your account for the renewal service.
Check if this option is selected, you can simply uncheck it from the app itself.
What are AMZN digital charges?
Amazon offers a ton of digital services, and whenever a charge is charged to your credit or debit card, it will appear as an Amazon digital fee. There are a lot of apps that you don’t even realize fall under Amazon’s umbrella, and you’d better check your phone in case you’re paying for some apps that might be Amazon-related.
Starting with the Amazon Kindle service, it will cost you $6.99 per month if you choose this option for 4 children. And, if you opt for the unlimited service, it will cost you $9.99. Another such app might be Hulu, for which you might have selected the auto-renewal option, which sets you back $8.75.
It’s also possible that someone made some payments from your account for a mobile game, movie, or book. All of these fees can appear under the umbrella of Amazon’s digital fees.
To overcome this, you can turn on dual authorization for each payment, which will prevent your child from making unnecessary purchases.
Want to learn more about Amazon? Read on to find out what Out For Delivery means on Amazon, is it safe to order food from Amazon, and how to reject Amazon packages.
If you see some unknown charges on your credit or debit card through Amazon, don’t panic at first.
Check your account and purchase history to make sure it wasn’t a forgotten purchase.
Check your subscription and auto-renewal. If the charges are still unexplained, please contact Amazon customer service and your bank immediately.