What if an Amazon package never arrives? (guide)
Everyone looks forward to receiving their Amazon package. If you ask me, I sat by the window all day waiting for that package to finally arrive. However, it can also be annoying if a package that is supposed to arrive that day doesn’t arrive. This can be even more annoying if you need the item in an emergency. So what should you do in this situation?
What if Amazon shows you that your package has been delivered but never arrived? What should you do in this situation? Each delivery service has slightly different rules and standard operating procedures when it comes to finding and tracking lost packages. Amazon is actually one of the easier and better carriers if something goes wrong with your order, so this should be a sign of relief.
What if an Amazon package never arrives?
If your Amazon package has not arrived, the first thing you should do is log into your Amazon account and check the status of your order. If it’s marked “delivered,” Amazon advises customers to wait 48 hours to contact them if the package hasn’t arrived. If the item is marked “in transit,” just check the tracking number for possible delays.
Occasionally there may be delays in delivering your order and Amazon will notify you of these delays. If that’s the case, then you can breathe a sigh of relief knowing that Amazon is aware of this issue as well.
But what if the status of your order says it’s delivered or still on the way? If it’s still in transit, no worries. Check back the next day. You can also contact Amazon directly and let them know the package is delayed (in case they don’t honor their two-day shipping guarantee.)
On the other hand, if the order status shows delivered, then you need to perform some additional steps.
Another thing you should do is look for delivery attempt notifications in your account.
It is possible that the item has been delivered but the delivery driver cannot reach you or the building is closed. Maybe you weren’t there that day, or the delivery truck couldn’t get to you due to some extreme weather conditions.
If this is the case, just contact Amazon customer service and they will update the account information to specify the delivery time.
If your Amazon order shows delivered but not received
This could be anyone’s worst nightmare. What would someone do in this situation? You need to do a lot. The first is to check the shipping address for your order.
Many times, you have multiple shipping addresses saved in your account, and one of the other addresses can be set as the default. This often happens to me when I’m on a shopping spree and I don’t pay attention to what the shipping address is.
If that’s the case then you have a problem, if another delivery address is near your home then you can always travel and pick up. However, if the shipping address is another city or another state, then sadly, you’ll either have to ask Amazon to ship the product to the correct location again, or order it again yourself.
The chances of Amazon re-shipping the item are very slim. I mean it’s not their fault that you didn’t notice the shipping address when you placed the order.
If your shipping address is correct, it might be a good idea to check with your neighbors. There’s a good chance the delivery supervisor got confused about the address and accidentally left your package with your neighbor. This happens often if you live in an apartment or in a society with confusing house numbers.
If you have a letterbox system at home, be sure to check it out. It’s possible that the delivery guy just dropped the item into the letterbox.
How to contact Amazon if an item has not been delivered after 48 hours
Usually, the delivery status of your order is updated in advance. Ideally, you should provide it within about 48 hours of the status update. Once this period is over and you’ve checked your shipping address and asked your neighbors, you should contact Amazon customer service immediately with your inquiry.
You can contact Amazon Customer Service in two ways. Either go to your Amazon account, then go to your order history, and once you’re there click “Help”, then “My Order Problems.”
After this, you’ll see options to “Contact Us” or “Speak with an Amazon Executive.” You’ll be directed to a bot or a real person, and Amazon will investigate the problem further and refund you if they find it.
Another way to contact Amazon is to log into your Amazon account and go to Help > Browse Help Topics > Need More Help > Contact Us.
Prime Member Benefits
If you’re a prime Amazon subscriber, there are a few advantages that will definitely ease the pain of not receiving a package. While all of the steps I mentioned above will apply, you have the option to make a claim if the package is delivered outside the promised time frame, or even if the package never arrives at all.
Amazon usually gives you at least one month of free Amazon Prime subscription, just add it when your current subscription ends.
What is Amazon’s AZ Guarantee Protection?
Amazon and many of its “Fulfilled by Amazon” products also sell third-party products. If you buy any of these products, they don’t give you a lot of information about the tracking ID and delivery status. In some cases, what you receive is completely different from what you ordered. On the plus side, Amazon does offer some kind of protection for such sellers under the name A to Z Guarantee Protection.
According to the procedure, you first have to contact the third-party seller through your Amazon ID and wait for a while to get a response. The usual wait time is about 48 hours. If the seller has not responded or the response has been unsatisfactory even after this, you can file a claim with Amazon.
For our current discussion, you must meet either of the following criteria for a successful claim:
- You have not received the item within 30 days or 3 days of the estimated delivery time.
- Or if the product is different or damaged from what you ordered.
Want to learn more about Amazon? Check out these related articles to find out if you can get Amazon gift cards in exchange for reviews, can Amazon employees get free Prime, and Amazon gift wrapping?
Not receiving your Amazon package on time is one of the most irritating first-world problems you can have. But it can simply make or break your day.
It’s even worse if the status says delivered. Fortunately, Amazon provides us with a very simple process through which you can register your complaint.
do not worry! It’s also fast and usually they give you a refund or some kind of voucher.
You just need to make sure you’ve checked your surroundings and whether the delivery issue is because of you.