Burger King UK complaints (how to make, common types of complaints + contact info)
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Burger King UK has long been one of the most well-known fast food restaurants in the UK food industry. The restaurant has won the loyalty of consumers by providing fast and reliable service.
However, even with such an excellent reputation, customers may need to report complaints. So read on to find out how Burger King UK receives and handles complaints!
How will Burger King UK receive and handle complaints in 2022?
In 2022, Burger King UK received complaints from customers through a contact form on the company’s website, emails to customer service and social media platforms. If you order food at a restaurant, you can make a complaint immediately by talking to the staff involved. Once the company has reviewed the complaint, an appropriate resolution will be provided.
If you want to learn more about how to complain to Burger King UK, common types of complaints to the company, contact information and more, keep reading!
How do I complain to Burger King UK?
If you have any complaints about products and services provided by Burger King UK restaurants or mobile orders, you can complain in person or remotely.
When you actually place an order at a restaurant, you can make a complaint in person as soon as it occurs.
In this case, you can file a complaint with the employee concerned or ask to speak to the franchise manager.
Also, you can visit the restaurant later and file a complaint with the staff.
You can also file a complaint with Burger King UK remotely by filling out a contact form, emailing customer service, messaging their social media platforms or calling headquarters.
A contact form for completing a complaint is available on the company website at keep in touch Page.
After opening the page, Burger King UK will prompt you to select a topic from a list of supported topics based on your intended complaint category.
If the complaint involves a past order, Burger King will need to locate the order in your account to retrieve important information. Therefore, you will be prompted to log in to your account.
Typically, a contact form will require you to fill in details such as your name, email address, store location, order date and a detailed description of the event.
You can also email customer service directly at firstname.lastname@example.org.
In this case, you must provide a specific and detailed explanation of the event to help incite.
Also, please provide your phone number so that the company can more easily contact you if necessary.
Another option to file a complaint with Burger King UK is to message the customer service team via official social media pages such as Facebook and Twitter.
You can also choose to call headquarters directly on 03332 074208, but you must be prepared to wait in line.
However, for complaints against a specific restaurant or franchise, other options than calling headquarters directly are strongly recommended.
What are the common complaints against Burger King UK?
Common complaints against Burger King UK fall into the following categories:
- Mobile order complaints. For example, an order was charged incorrectly when the store was closed, multiple charges on the same order, and the difficulty of adding payment methods.
- Complaints about the restaurant experience. For example, complaints about order accuracy, food quality, payment issues, employee complaints, food availability, and restaurant service speed.
- Complain about delivery via the BK UK app or website. These complaints include complaints about missing items or wrong orders, food quality, late deliveries, damaged food and cold food.
- Complaints about Deliveroo, Just Eat or Uber Eats deliveries. The complaints include damaged food, long wait times, undelivered orders and complaints against delivery drivers.
- Complain about BK UK account login issues. These include complaints that the login code did not work, the login code was not received, and an error message appeared when logging in.
- Complaints about BK UK account issues. These include complaints such as difficulty updating account information or deleting accounts.
- Complain about a technical error in the Burger King app. Complain about network problems, keep downloading, black screen, unable to place an order.
How do I contact Burger King UK to make a complaint?
If you have a complaint to Burger King UK, you can do so through the following channels:
How does Burger King UK handle complaints?
Burger King UK is willing to deal with complaints from customers in order to minimise dissatisfaction and maximise satisfaction.
When a company receives a complaint, management reviews the complaint and provides appropriate implementation to resolve the issue.
For example, a complaint about an order placed through the BK UK website or app is eligible for a partial or full refund after the issue has been investigated.
However, the company does not offer refunds for orders placed through different platforms such as Deliveroo, Just Eat or Uber Eats.
If a complaint is made against such a platform, Burger King UK recommends that customers contact customer service directly to request a refund.
What are the customer service hours for Burger King UK?
As Burger King UK accepts customer complaints via forms, emails and messaging social media platforms, there are no designated customer service hours.
Therefore, customers can send complaints at any time of the day.
To learn more, you can also read our posts on What is Burger King, Burger King Complaints, and Burger King SWOT Analysis.
Burger King UK accepts complaints via an email contact form and social media. If the complaint is a major complaint, the customer can directly call the head office to complain.
After a company receives a complaint, customer service records the details provided, conducts an investigation, and provides final feedback. After a thorough investigation, the company can offer a partial or full refund.