Why does Grubhub say it’s down? (Everything is known!)
Grubhub is a convenient food delivery app serving customers in 3,200 cities across all 50 US states. Food delivery through Grubhub is quick and convenient, but service can sometimes be spotty during peak hours.
The same goes for other delivery apps like Doordash. This is mostly due to contractor-based delivery services, which can be a huge pain if your orders are repeatedly cancelled or delayed. The app can also sometimes show that restaurants are closed when they should be.
Why does Grubhub say it’s down?
Grubhub may show a restaurant as closed even if the restaurant is still open. This can happen due to irregular hours (eg holidays) or restaurants temporarily disabling their Grubhub service.
Read on for details on why other apps like Grubhub and Doordash may report as down while restaurants are open.
Why was Grubhub cancelled?
Sometimes, during busy times such as dinner time, food delivery apps and restaurants can start to struggle to process all the orders. This sometimes results in orders being cancelled unexpectedly, which can be a pain when you’re hungry and expecting food.
Grubhub orders may be cancelled if the restaurant fails to confirm the order or if there are other issues with the delivery process.
The most common reason Grubhub cancels an order is the restaurant’s failure to confirm the order. If the restaurant does not confirm the order within 15 minutes, the order will be automatically cancelled and the fee refunded. In some cases, it may take up to five business days for funds from a canceled order to be returned to your account.
Other reasons an order may be cancelled include order adjustments, restaurants running out of ingredients or technical difficulties. If you want to help restaurants reduce cancellations, you can try ordering at slower hours or keep your order simple.
Why is Grubhub always delayed?
In addition to cancellations, Grubhub orders may sometimes be delayed for some reason. Orders may be delayed for a number of reasons, including weather and traffic conditions.
The most common reason for a Gubhub being delayed is that the restaurant is busy. Bad weather or traffic can also cause the driver to delay delivery of your order.
If your Grubhub order is delayed, there are a few things you can do. The first thing you should try is to check the app and make sure the order actually goes through. If everything looks good, then you should try contacting the restaurant or delivery driver.
It is a good idea to contact the driver if the food is ready and on the way, but arriving slowly. They can clarify the reason for the delay and assure you that your food is coming. It may be a good idea to contact the restaurant directly if the food is not ready, or if the driver says there is a problem with the food.
The restaurant should be able to clarify the reason for the delay in your order and possibly help you correct the situation. If you are unable to get a direct answer from the driver or restaurant, you may need to contact Grubhub customer service.
Why does DoorDash say restaurants are closed when they are open?
Doordash is another delivery app that has sometimes been reported to have a spotty service. Order cancellations are sometimes frequent and restaurants sometimes appear closed when they are actually open.
Doordash may show restaurants as closed, even though they are open. The most common reasons for this are irregular hours, or the restaurant itself shutting down Doordash services.
When restaurants are too busy to fill Doordash’s orders, they sometimes shut down the delivery service to catch other orders. This can be frustrating, but is sometimes necessary for busy restaurants serving many different customers.
When this happens, it’s best to confirm that the restaurant is actually closed by calling. If the restaurant is actually open, you may need to report the problem to Doordash. This helps them with metrics and quality control.
Want to learn more about Grubhub?Check out these related posts to learn about Grubhub’s delivery coverage and how to use cash value on Grubhub
Grubhub and Doordash are handy delivery apps perfect for those nights when you don’t feel like cooking. But dealing with order cancellations, delays, and other shenanigans can be frustrating when you just want to sit and eat.
For this reason, it’s important to understand how the delivery process works and try to help restaurants reduce unnecessary order cancellations. Ordering during a period of slow business or keeping your order simple are two good ways to do it.
If you have any questions or concerns, feel free to fire in the comments section.