Will Grubhub take pictures? (What to know!)
The smell of delicious food is hard to ignore, mostly when it’s being prepared for someone else. With the popularity of door-to-door food delivery and other items, there has been an increase in robberies.
This has changed the old way of delivery for drivers and has led to surprising new trends for the safety of drivers and customers.
Instead of getting a standard signature from the customer, the driver is asked to take a photo to prove the package has been delivered. But will Grub hub take pictures?
Read on to learn more and find answers to the most frequently asked questions about Grubhub delivery.
Will Grubhub take pictures?
Yes, Grubhub drivers must take a photo of their order before leaving the restaurant to show customers that their order is there. This helps remove any doubts that customers may be concerned about the delivery status at the time of delivery.
They were also asked to take pictures of the driver’s license or ID of the person who ordered the drink to avoid serving alcohol to minors.
Customers can also take pictures of the food they order and have it delivered to the restaurant, preventing the wrong menu.
Why doesn’t Grubhub do mandatory photos?
Grubhub used to require a photo, but for some reason dropped that requirement. Maybe they didn’t find it helpful, or no one did it in the first place. Although Grubhub doesn’t require the necessary imagery, some drivers find it beneficial to share a snapshot with customers to see where they’ve placed their order.
Additionally, drivers may require photos because if a customer says they never received an order, even if they didn’t tell or ask the driver to take a photo, Grubhub may ask for a photo over the phone for verification.
However, for undelivered orders, this procedure may not work, as someone could take a photo and then steal the food, while the consumer could still claim it was lost.
Do I have to open the door for Grubhub?
If you don’t want to open the door, Grubhub offers contactless delivery. Customers can now request that their food be delivered to their front door.
Grubhub offers customers a contactless delivery option, which is important, especially for adhering to pandemic health guidelines.
Customers can opt for contactless delivery by ticking a checkbox or turning on a switch on the order confirmation page of the Grubhub app or website.
Customers can also specify specific delivery instructions.
Will Grubhub penalize drivers for refusing or abandoning orders?
Grubhub wanted a reliable team that would hardly miss a shift or cancel an order. As a result, they penalize drivers who refuse orders or miss shifts without notifying Grubhub officials.
Drivers can have 100% attendance, 100% acceptance, and 0% blocking to avoid penalties.
What is Contact Free Shipping?
This is where customers appeal to leave their orders at their door, entry area or elsewhere at the delivery location. This always happens when the customer is away or simply doesn’t like having direct contact with the driver.
Do you have to tip the driver?
You don’t have to tip the driver when ordering from Grubhub. Drivers get paid from Grubhub. However, this is always encouraging as it may motivate them and increase their overall income.
Grubhub’s tipping policy includes the ability for customers to use a credit card to tip within the Grubhub delivery app or provide a cash tip when a delivery arrives.
Customers can change the tip, you don’t have to tip the driver.
What happens when Grubhub doesn’t deliver?
If Grubhub fails to deliver, you can request a refund. The only option to manually seek a refund from Grubhub is to call their customer service line.
This strategy makes sense because the company’s primary job is to provide meals as quickly as possible, even though contacting the company at short notice can be challenging.
Want to learn more about Grubhub? Check out our related posts to find out when GrubHub will stop delivering, if GrubHub will increase prices, and how to use cash value on GrubHub.
In the event of a theft claim, Grubhub will take a photo after delivery as proof of delivery. These photos show that your package is safe during arrival, and these photos also show the time of your package location.
Delivery photos can help track lost orders by tracking the address in the photo, but Grubhub does not publish these photos online, so your address privacy is considered.