Equipment returns
- Return rented equipment to The UPS Store nearest you. Check here.
- You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.
- Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
Additionally, Can I return my cable box to a Verizon store? At many (but not all) of the Verizon Fios TV store locations below you can: Return a Set-Top Box (see our options for returning equipment) Pay your bill. Order Verizon products and services.
How do I get rid of old Verizon equipment?
if you really think it will bother you then call 1-800-VERIZON and tell them to come out and remove any vestige of their company owned property off of your land. if the refuse simply take it off the wall put in a box and then store it.
Also, What FIOS equipment needs to be returned? Re: What equipment do I have to return? You need to return the router, STBs and remotes. The ONT, BBU and PSU can remain. Unplug the power to the PSU and open the BBU and disconnect the battery.
How do I cancel my FIOS equipment and return?
If you’d still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844. 837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.
Beside this, How do I return a FIOS router? Return Options:
- Return rented equipment to The UPS Store nearest you. Check here.
- You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.
- Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
How do I return my Verizon phone? To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon.
How do I call Verizon? If you have questions or need additional help, please call 1-800 Verizon (1-800-837-4966).
How do I get a new cable box from Verizon?
If you are an active Verizon Fios TV – Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800. VERIZON (1.800. 837.4966).
Does Verizon have contracts 2021? Starting today, Verizon will no longer be allowing customers who are upgrading their smartphones to purchase a two-year contract, effectively eliminating two-year contracts for all new and existing users.
What time of day does Verizon shut off service?
After we receive your payment in full for services provided by other companies, we will unblock them. You will be charged a fee to restore or unblock your service. When service can be turned off for non-payment We turn off service only between 8 AM and 7:30 PM, Monday— Thursday, and between 8 AM and 3 PM on Friday.
How do I cancel my Verizon landline service? You can cancel service Monday – Friday 8:00 am – 6:00 pm (ET) by calling 1-844-837-2262.
What can I do with my old FIOS router?
If you want to return it, you can drop it off at a FIOS store or at a UPS store. Hang on to the receipt in case VZ tries to bill you for the old router. They’ve been known to do that.
Does Verizon Fios charge for router?
Verizon modem and router rental fee — With Verizon Fios internet plans, you can either rent the Fios Router for $15/mo. or purchase it for a one-time price of $199.99. You also have the option to use your own modem and router. The Fios Router monthly rental fee is waived with the Fios Gigabit Connection plan.
What is Ont Verizon? ONT stands for “Optical Network Terminal” (ONT). It’s that bulky box the Verizon technician installs for FiOS Internet, TV, and phone. This device takes the fiber optic signals coming from the Verizon backbone and translates them for use with devices in your house.
What is Verizon return policy? You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you’ll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
Can I return a damaged phone to Verizon?
Can I return my damaged device, pay the damaged device fee and get my device fixed? No, if you turn in your device as defective for a Certified Like-New Replacement device, we can’t send the device back to you or fix it.
Can I return my phone to T Mobile after 14 days? You have 14 days to return a device purchased at a store. You can go to any T-Mobile store to return a device. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt.
How can I talk to a real person at Verizon?
Talk to a real person at Verizon
- Call Verizon’s service number at 1-800-922-0204.
- When the automated system begins talking, press zero.
- The automated system will ask you to say why you’re calling. …
- At this point, the system will promise to connect you to an operator, but it will ask you to enter your account PID.
How do I talk to a Verizon agent? To reach an agent more easily during business hours, call customer service at 1-800-922-0204 from a landline or *611 from your phone and select option 4 and say agent.
What phone number is 800 837 4966?
The new number, 1-800-VERIZON (1-800-837-4966), replaces more than 100 toll-free numbers used in the past by Verizon wireline customers.
How much does a Verizon Set-Top Box cost? Does Verizon Fios have hidden fees?
| Fee | Price |
|---|---|
| First set-top box | Included |
| Additional set-top box | $12.00/mo . each |
| Fios router | $15.00/mo. or buy for $300 |
| DVR (50-hour HD storage) | $0.00–12.00/mo. |
Do I need a FiOS box for every TV?
While it is possible to connect FiOS to a TV without using a FiOS cable box, without the cable box FiOS customer support that that you only will be able to receive a “limited subset of unencrypted channels.” In addition, without the cable box, you will not have access to FiOS features such as Video On Demand or the …
Does Verizon FiOS have a DVR? With Fios Advanced DVR Service you have full functionality such as the ability to pause and rewind live TV on every television connected to Fios Advanced DVR service equipment. With Enhanced Service, you can: Record up to (6) shows at one time. Watch up to (5) shows on 5 TVs at one time.
Does Verizon still do 2 year contracts?
Verizon has switched from two-year contracts to three-year plans only. The switch applies to smartphones, tablets, smartwatches, and more. Want to upgrade? Then you’ll need to pay the balance in full or wait out your contract.
Does Verizon have contracts 2022? Now, if you want to use Verizon’s device payment agreement, you’ll need to pay for any device you buy over the course of 36 months, which means that you’ll keep paying for your device for the next three years. This new contract is said to start on February 9, 2022.
Is there a termination fee for Verizon? Verizon charges an Early Termination Fee (ETF) of $350 through the first six months of service. The termination fee declines gradually over the course of the rest of the contract, including $10 per month for months 7-17; $20 per month for months 18-22, and $60 upon completion of the 23rd month.
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