Why doesn’t Amazon’s UHD work? (list of potential fixes + FAQ)
Subsidiaries disclose: We may receive commissions for links in this article.
Have you ever encountered an issue with Amazon UHD not working and wondered how to fix this common problem so you can watch 4K Ultra HD videos?
Well, read on as I share my findings on the subject below!
Why Amazon’s UHD won’t work in 2022
Amazon’s UHD may not work properly due to bandwidth issues or internet connectivity issues, so you should make sure no one else is downloading or streaming content in 2022. Also, make sure your internet connection is solid and reset your router if needed to see if that fixes the problem.
Are you wondering what other steps you can take to try and fix Amazon UHD not working? If so, don’t stop reading because I have more tips and fixes to tell you!
How do I get Amazon UHD to work?
If you’re having trouble getting your Amazon UHD to work, here are a few things you can try to get it working!
1. Check your internet connection
If you’re trying to stream content in 4K, you’ll want to make sure your internet connection is stable and has a good signal.
For example, you can use the Website Speed Test to determine your speed and ensure the quality of your connection.
If the connection is bad, then you need to restart the router to see if that fixes Amazon’s UHD not working.
2. Make sure your audio and video equipment supports 4K
One workaround to try and fix Amazon UHD not working is to make sure you’re using the correct audio and video equipment to run 4K Ultra HD.
For example, if you have a Fire TV, you can go into “Settings”: then select the “Display & Sound” option, then “Audio/Video Diagnostics” to check your device.
3. Switch to high-speed HDMI cable
If your cable doesn’t support Amazon’s UHD, you may need to buy a new HDMI cable, so check if the cable is a high-speed HDMI cable, if not, you’ll need to buy one.
4. Unplug the cable and plug it back in
Sometimes Amazon’s UHD may not work properly if the HDMI cable is loose, so it’s always a good idea to try unplugging the HDMI cable and plugging it back in to see if that fixes the problem.
5. This is a bug with Amazon UHD and Amazon has to fix it
If you’re having issues with Amazon’s UHD not working, it’s probably an issue with Amazon, as users have reported these issues over and over again, and it appears to be an ongoing bug.
So you can’t fix this problem, you need to wait for Amazon to release a patch, for example for your Apple device, before you can fix the problem.
6. Check your Amazon account status
One potential solution to the Amazon Ultra HD problem is to simply check your Amazon account and make sure your Prime membership is active.
For example, if you have a new credit or debit card and forgot to edit your payment information on Amazon, your Prime subscription may not renew.
Simply log in to your Amazon account, select “Prime Membership,” view your membership’s default payment method, and see when renewals expire.
7. Check your home bandwidth
If other people live in your home, you’ll need to check with everyone to see if they’re streaming content or downloading games, which can use up a lot of your bandwidth.
Also, the more bandwidth you use, the slower your connection will be and may cause Amazon’s UHD to not work properly.
8. Check and update your TV resolution
If you have a Fire TV device, you may need to go into and adjust the settings for Amazon UHD to work properly, which can be done by going into Settings and then Display & Sound.
For example, you can change the setting from 1080p 60Hz to 4K 60Hz, so if you’re having trouble playing a particular video, you might not consider this workaround.
9. Restart the device
Many technical issues can be resolved by simply restarting the device you’re using, which can resolve the Amazon UHD you’re dealing with not working.
Additionally, restarting your device can clear cache issues, RAM or memory issues, and other common issues that may prevent videos from playing properly.
10. Sign out of Amazon and sign back in
Finally, you can try logging out of Amazon Prime Video and back in to see if that fixes the problem, and in some cases, it does!
This is one of the easiest fixes for Amazon UHD not working and it only takes a few seconds to find out if it works.
You don’t have to pay any extra to access 4K UHD video on Amazon Prime because it’s free with an Amazon Prime Video subscription.
However, if you choose to rent or buy the movie, you may have to pay extra for 4K.
How do I activate 4K on Amazon Prime?
To find 4K video on Amazon Prime, just go to the top of the Prime Video page, look for the filter options on the left, select “4K Ultra HD”, and search.
Is there a difference between 4K and UHD?
When it comes to TVs, there is no difference between 4K and UHD, and many people use the two terms interchangeably.
To learn more, you can also check out our posts on whether Amazon uses bots, how to cancel your Amazon Prime free trial, and Amazon Prime cancellation policy.
in conclusion
If Amazon’s UHD isn’t working, you may need to switch HDMI cables because you need a high-speed cable to run at 4K resolution, or your audio and video equipment may not support UHD.
Also, Amazon sometimes glitches, causing problems when trying to run its UHD, or you might let people in your home take up bandwidth and slow you down.
Also, you can try restarting your device to see if that fixes the problem.
