Why isn’t Prime Video working on Roku? (list of potential fixes + FAQ)
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Trying to watch a movie or TV show with Amazon Prime Video and having issues with Prime Video not working on your Roku?
Well, if you’re having this problem, read on for a possible fix I’ve found so you can resume watching in minutes!
Why won’t Prime Video work on Roku in 2022?
If Prime Video isn’t working on Roku, it could be due to several issues, but one of the best solutions is to restart your Roku device or reset it in 2022. Also, you may want to check to make sure your internet connection is working and you’re getting a good wireless signal.
Are you wondering about other potential fixes for Prime Video not working on Roku or have more issues? If so, read further to learn more!
How do I get my Prime Video to work on Roku?
Here are some tips on how to get Amazon Prime Video working on your Roku:
1. Restart your Roku device
If you notice that Prime Video won’t work on your Roku, the easiest fix is to restart your Roku device, which can happen in the event of a system error or application error.
Also, just like any other electronics, you’ll need to restart your Roku device to clear memory issues or other bugs that can cause apps like Prime Video to stop working.
2. Reconnect your Roku to the Internet
One potential workaround you can try is to reconnect your Roku to the Internet, as sometimes your Roku device may disconnect, which can cause Prime Video to stop working.
For example, you can check to see if any Roku channels work outside of Prime Video, then go into the menu to see if Roku shows an IP address.
If you don’t see an IP address, you want to reconnect your Roku to the Internet over wireless, and Prime Video should work once it does.
3. Remove Prime Video and reinstall
If Prime Video isn’t working, a potential workaround is to remove Prime Video from your Roku and reinstall the Prime Video app.
Also, sometimes the Prime Video app can cause problems, it can crash, crash and freeze while other channels work fine.
4. Check if Prime Video is turned off
Sometimes Prime Video itself is closed, preventing it from loading on Roku.
For example, go to a site like Down Detector and search for Amazon Prime Video, it will tell you if it’s down, and if so, you can just wait for Amazon to fix it.
5. Disable VPN
Amazon does not support any VPN service as it hides your IP address due to some geographic restrictions on the content.
So, if Prime Video isn’t working on Roku, check if you have a VPN enabled, and if so, you’ll need to disable it for Prime Video to work.
6. Update Amazon Prime Video on your Roku
Like other devices, the issue with Prime Video not working on Roku could be an outdated Amazon Prime Video app, so update it and restart Roku.
Plus, you can turn on auto-updates so you don’t have to manually update Prime Video on your Roku and hopefully avoid this problem altogether!
7. Update Roku
One fix that may cause Prime Video to work again is to update your Roku device, as an outdated Roku may cause channels to stop working properly.
To explain how to update your Roku device to the latest version, follow these steps:
- Using the Roku remote, click the Home button
- Select “Settings”
- Select “System Settings”
- Click on “System Update”
- Select “Check Now”
- If an update is available, it will automatically start downloading and updating the device
However, you don’t need to update your Roku manually as it does it automatically, but it’s always good to check if you missed an update if Prime Video isn’t working.
8. Check Amazon Prime Account Status
If your Roku isn’t loading Amazon Prime Video, you may want to check to make sure you have a valid Amazon Prime account.
9. Sign out and return to your Amazon account
A simple fix that sometimes fixes Prime Video not working on Roku is to log out of your Amazon account and log back in.
10. Reset your Roku device
If you notice that Amazon Prime Video isn’t working, other channels aren’t working, and other fixes aren’t working, you can reset your Roku device.
However, this should be a last resort as you will have to reset your Roku device.
Can you update old Roku devices?
Unfortunately, any Roku device made in 2010 or earlier no longer receives software updates, which may cause Prime Video to have functional issues.
Also, these older Roku devices aren’t getting any new app updates or new releases, so you’ll have to buy a newer Roku to get these important updates.
How many devices can run Amazon Prime Video?
There is no limit to the number of devices that can run Amazon Prime Video, but only three people can use Amazon Prime Video at the same time.
Also, Amazon doesn’t allow multiple simultaneous viewing on the device, so you can’t watch the same video at the same time as someone at home.
To learn more, you can also read our posts on what is Amazon My TV, Prime Video not working on Firestick, and Amazon Prime complaints.
in conclusion
If Prime Video isn’t working on your Roku, you can try to fix it, including restarting your Roku, updating your Roku, updating the Amazon Video app, and removing and reinstalling Prime Video.
Also, check that everyone’s Prime Video is turned off to see if the issue is resolved.
However, if you can’t get Prime Video to work, the last resort is to reset your Roku, but only if no other channels are working, as your preferences will be deleted.
