Grubhub Privacy Policy (drivers can view your details + other FAQs)
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Grubhub allows you to order food from restaurants in your area, pay for it, and have it delivered directly to your location, but Grubhub needs some of your data to do this.
With people increasingly concerned about how big companies handle our information, I checked out Grubhub’s Privacy Policy to see how the company works!
2022 Grubhub Privacy Policy
Grubhub’s Privacy Policy states that it collects certain information about you, such as your location and banking details as of 2022. In addition to your location and financial information, Grubhub also collects personal data, such as your insurance provider and Social Security number (if you are a driver). You can ask Grubhub to delete your data collected through the website.
Read on to learn about Grubhub’s privacy policy, including what information it collects, who can see it, what the company does with it, and more!
What information does Grubhub collect?
According to Grubhub’s Privacy Policy, the company collects the following information from customers:
- Contact and profile information, including name, physical address, email and phone number
- Place
- payment details
- trade
- communication and engagement
- Equipment and Software
- how they access and use the service
- Other information, such as social media, photos, contact lists
As for its drivers, Grubhub collects the following information:
- Contact information
- date of birth
- social Security number
- Driver’s license number and photo
- Insurance Information
- real address
- bank details
- Device and software information, including IP address, service provider, and browser
- Place
Can the Grubhub driver see your name?
The Grubhub driver cannot see your full name. Instead, all they see is your first name and initials, so, for example, if your name is John Doe, they’ll only see John D.
Will Grubhub customers see your full name?
Grubhub customers cannot see your full name. For example, they can only see your first name and initials, so if your name is something like Jane Smith, they’ll see Jane S..
Does Grubhub show your phone number?
No, Grubhub will not display your phone number. Instead, the company uses a two-way blocking system to hide your actual phone number, whether you’re a driver or a customer.
So when you communicate with someone at Grubhub via phone or text, the system generates a number to hide your real number.
Will Grubhub sell your information?
No, Grubhub doesn’t sell your information, but the company says it can’t guarantee that third parties on the platform, including payment processors and restaurants, won’t sell it.
Instead, Grubhub collects your information and uses it to:
- Provide its services, for example, facilitate payments, show you restaurants in your location, store login information
- maintain security on the platform, for example by detecting fraud
- Communications, such as sending you emails about your account and transactions
- Advertising and Marketing
- Legal compliance
- Enforce Terms of Use
Can Grubhub customers track drivers?
Grubhub customers can track drivers within the app, but only after the driver takes an order from a restaurant.
Will Grubhub show my address?
Yes, Grubhub will show drivers your address because that’s how they know where to take your food.
If you don’t want to do this but still want to use the service, you can use the curbside pickup feature to order food and pick it up yourself from the restaurant when it’s ready.
Does Grubhub need my Social Security number?
Grubhub needs the social security number of the driver, not the social security number of the customer.
That said, Grubhub will use your Social Security number to conduct a background check before approving you as a driver.
However, I found a report on Grubhub that used one of its drivers’ Social Security number to pretend to be them and contacted their insurance provider to ask for more information.
In this case, Grubhub was checking their proof of insurance, which the company suspected could be fraudulent, so Grubhub bypassed them to talk to their insurance company.
What information can I remove from Grubhub?
Unfortunately, you cannot delete any of your information from Grubhub without deleting your entire account and its associated content.
Additionally, you can submit a deletion request to Grubhub and the company will delete your account along with your order history, pre-orders, loyalty points and other details.
When you submit a removal request to Grubhub, it will remove all accounts with the same login as that account, including restaurants and drivers.
Once you delete your Grubhub account, you will not be able to restore anything related to it in the future.
In addition, Grubhub gives you the option to use various features to manage your account, including requesting a copy of the information the company collects about you and how it is used.
This way, you can see what Grubhub knows about you and update it as needed without deleting your account.
To learn more, you can also read our posts on how to cancel your Grubhub order, Grubhub late delivery policy, and Grubhub refund policy.
in conclusion
Grubhub’s Privacy Policy states that it collects information about you, including your contact details, email and physical address, and banking information.
For drivers, this can be extended to more personal details such as their date of birth, Social Security number and driver’s license information.
Additionally, Grubhub will display your address, but not your full government name and phone number.
Unfortunately, you cannot delete your information from Grubhub without deleting your entire account, but you can request a copy of the information the company has about you.
