Grubhub refund policy (bad food, late deliveries, bad drivers, etc.)
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When you order from Grubhub, there are a number of factors that ensure you get food delivered to you in satisfactory condition and on time.
If not, you may need to request a refund. I researched how Grubhub handles refunds and this is what I found!
2022 Grubhub Refund Policy
Grubhub has not published its refund policy, but to get a refund from Grubhub you must contact their customer service and explain your reason, as of 2022. In most cases, when you get a refund from Grubhub, you can only refund what you paid for the food.
Read on to learn everything you need to know about getting a refund from Grubhub, including who you may be eligible for, how to apply, and more!
Does Grubhub offer refunds for cold meals?
Yes, Grubhub can refund your money if your food is cold, but it’s not always guaranteed and you’ll only get part of your money back.
To request a cold food refund on Grubhub, you must contact their customer service and speak with a representative.
When you contact them, you will have the opportunity to explain why you want a refund and they will review your request to determine if you are eligible.
Also, you’re more likely to get a cold food refund if you receive food that spoils longer and doesn’t retain the same quality when reheated, such as hot drinks and soggy tacos.
However, if Grubhub agrees to issue a refund for cold food, it will only give you a partial refund, so you will not be refunded for tips or service charges you paid.
Does Grubhub offer refunds for late deliveries?
Grubhub will issue refunds for late deliveries, but not always. That said, you’ll have to contact their customer service team and talk to a representative to explain why you want a refund.
When you get to this point, you need to explain how being late affects you, for example, how much it affects your work schedule.
Then, if the person you’re talking to agrees with you, they’ll refund your money, and it’s up to them whether you get a full or partial refund.
Sometimes, you may not get a refund, but Grubhub may issue free credits or free meals that you can use.
Does Grubhub offer refunds for lost items?
Yes, Grubhub will refund lost items in most cases. So when you find out that your order is not what you asked for, you can call Grubhub customer support and explain to them.
Also, this is one of the easiest situations where you can get a refund from Grubhub because there is nothing you can do about it.
Will Grubhub give a refund if my driver is bad?
If you have a bad driver, Grubhub can refund your money, but the company may issue credits or free meals.
Also, if Grubhub receives multiple negative reports about drivers, it may take action against drivers, but since the problem isn’t with the food, refunds will be harder to get.
Does Grubhub give refunds for bad food?
Whether or not Grubhub refunds bad food depends on whether you say you don’t like the food or the food has gone bad.
If it’s the first one, then Grubhub will almost certainly not give you a refund.
With this, when you order something from Grubhub and you don’t like it, the best you can do is avoid this restaurant in the future.
If you go bad, i.e. Grubhub’s food spoils, the company will most likely give you a full refund if you ask for it.
Also, this is because food is a hazard to you and can expose Grubhub to some liability issues, so a refund is the easiest way to avoid those issues.
How do I get a refund from Grubhub?
To request a refund from Grubhub, you must contact their customer service and explain why you want a refund.
Also, you are more likely to get a refund from Grubhub if you explain the circumstances that could not save the situation (lost item, wrong order).
How long does it take for Grubhub to get a refund?
Under normal circumstances, Grubhub takes about five business days to process a refund, but it may take longer depending on how fast or how fast the refund is processed by the payment method you used.
That said, since Grubhub will refund your money to the account of the payment method you used to place your order, this affects when you can see your balance reflect the change.
For example, if your bank takes a long time to process a transaction, your Grubhub refund may take more than five business days to complete.
Grubhub Refund Number
Grubhub’s customer service number is 877-585-1085, where you can request a refund.
Also, when you contact Grubhub through this channel, you will be in touch with a customer service representative, you can explain why you want a refund, and they will review the request.
What happens when you ask for a refund from Grubhub?
When you request a refund from Grubhub, the person you spoke to will review your reasons and email a response.
If your request is successful, partial or full refunds will take approximately five business days to process. Additionally, Grubhub gets a refund from the restaurant.
However, if Grubhub does not agree that you need a refund, the company may only issue credits or free meals, or the representative may deny everything about the request.
To learn more, you can also read our post on why Grubhub is so expensive, who owns Grubhub, and how to cancel your Grubhub order.
in conclusion
Grubhub hasn’t made its refund policy public yet, but you’ll have to contact its customer service to speak with a representative and explain why you want a refund.
After that, they will review your request and if successful, the refund will take five business days to process.
Also, Grubhub is more likely to issue refunds when results are beyond your control, such as food spoilage and lost items.
When you request a refund from Grubhub, sometimes a customer service representative may disagree with you, but they may issue a free meal or credit.
