AutoZone Return Policy (Your Complete Guide)
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If you purchased auto parts or accessories from AutoZone and it turns out they are defective or incorrect, you will need to return them to the store for a refund.
Returns can be stressful and subject to specific terms and conditions that you need to know. So, what is AutoZone’s return policy, you might ask? Here is the complete guide!
2022 AutoZone Return Policy
To return an item to AutoZone, you will need to do so within 90 days of purchase in 2022. Also, the product should be kept in its original packaging and original receipt. AutoZone may deny a refund request if the item has been used or installed in your vehicle.
Read on for more information on AutoZone’s return policy and what you need to know or avoid!
How do you return AutoZone merchandise purchased in-store?
Once you have purchased the wrong item or defective part from AutoZone, you may return it; however, you must abide by the terms and conditions provided.
According to the return policy, you should return it within 90 days of purchase.
This way, simply go to the nearest AutoZone store with the product and original payment receipt to return it. Also, your item should be in its original packaging.
For returns, AutoZone staff will require valid government-issued photo ID for all returns. That said, some of the eligible forms of ID for AutoZone include:
- US or Canadian driver’s license
- US military ID card
- Mexican voter registration card
- US state ID
- Canadian Provincial ID
- a passport
- US Laser Visa
Additionally, this return policy also applies to businesses using the AutoZone business plan.
How do you return AutoZone products purchased online?
If you purchased an item online through AutoZone, there are two methods of return; in-store or by mail.
Nearest AutoZone Store
You can take your product to the nearest AutoZone store for a refund.
With this, you’ll need to bring the credit card you used to make the original purchase, as AutoZone will refund you that way.
However, if you paid with PayPal or another digital payment method or lost the original card, you can get a refund simply by showing your receipt.
Return by mail
If the product was sent to you by mail, AutoZone will provide a return form on the shipping invoice that you will need to complete in order to return the item.
However, AutoZone will only reimburse you for shipping costs if the company made a shipping error or the item was defective in transit.
Additionally, AutoZone will reimburse you for this fee if you ship from outside the United States due to a shipping error or product defect.
However, you will need to include the carrier’s pre-printed label showing the amount you paid for shipping.
Therefore, AutoZone recommends that you return your products to the Fulfillment Center using a carrier with package tracking services to ensure their safe return.
Before packing the product, be sure to drain all fluids from parts such as power tools or engines. Also, you should wipe any dirt, oil and grease off the parts.
What are the exceptions to AutoZone’s return policy?
Although AutoZone has a 90-day return policy, it does not apply to all items. For example, these items cannot be returned even if you have a receipt.
gift card
Gift cards, whether purchased in-store or online, are final sales and will not be accepted by AutoZone.
So if you buy something you want to get rid of, you have to look for a replacement.
final sale item
When shopping at AutoZone, if you purchased a product marked “Final Sale”, you cannot return it for a refund.
That said, these products are often marked in this way as a last chance to buy them.
customized product
If you purchased a custom product from AutoZone, it cannot be returned. Therefore, you should always check the final details and spelling to avoid errors in custom projects.
Can you return the core to any AutoZone store?
In addition to new products, you may also need to return used parts or cores of faulty parts that were replaced when the vehicle was serviced.
For this reason, the return policy is the same as for new parts. However, if the check is not passed, AutoZone will not refund you and return the core.
To learn more, you can also read our posts on AutoZone Battery Return Policy, AutoZone No Receipt Return Policy, and AutoZone Limited Lifetime Warranty.
in conclusion
To return an auto part or accessory to AutoZone, you need to do so within 90 days of purchase.
Most importantly, you should also bring the product back to its original packaging and receipt condition.
However, AutoZone may deny a refund request if the item has been used or installed in the vehicle.
Additionally, not all items are eligible for return, and AutoZone will not return gift cards, end-of-sale items, and custom products.
