Petsmart Interview Questions (21 Questions + Answer List)
Working at PetSmart is like a dream come true for those who love animals. If you are invited to interview for a job there, you must be eager to be your best.
To help you prepare, we’ve compiled a checklist of all the typical PetSmart interview questions to get you ready for the big day. Read on for questions and possible answers you can give!
PetSmart 2022 Interview Questions
PetSmart interview questions will ask about your retail experience, experience working with animals, understanding of customer service, and how you will work as part of a team in 2022. The interviewer will try to understand you as a person and how you relate to animals. Also, you should demonstrate familiarity with PetSmart products, services, and charity work.
To learn more about PetSmart interview questions and how to answer them, read on for everything you need to know.
What are the PetSmart interview questions?
When you’re preparing for an interview at PetSmart, the good news is that it’s a very informal process.
You can expect a friendly and casual conversation with the manager and possibly a tour of the store.
These questions will focus on your retail experience, how you feel about animals, and which pets you have cared for.
Additionally, they may ask about how you handle stressful situations, as well as your schedule and availability.
Let’s take a look at some of the most common questions and how to best answer them.
1. Can you tell me something about yourself?
The interviewer really wants to get to know you as a person because you will be your future colleague working with animals.
Your answers should be truthful and express how you achieve your goals of working with animals by working at PetSmart.
2. Tell me about your favorite pet
This is a green sign for any pet owner, where you have legitimate reasons to talk about your pets, why you love them, and how you care for them.
This is also a great time to build your knowledge of pet care, food, grooming, medical needs and more.
3. Why do you want to work at PetSmart?
You can emphasize that you want to work with animals and learn about the pet retail industry.
Please also mention how much you admire the work PetSmart and animal charities are doing to find shelter pets.
4. Can you tell me about your experience with animals?
In addition to talking about your pet, you can also mention any paid or unpaid work experience, including caring for pets for family members or neighbors, volunteering at a shelter, etc.
5. Tell me about your retail experience
This is your opportunity to discuss past work experience, especially any time you’ve worked as a cashier or handled sales funds.
Additionally, you can include any volunteer experience related to working with the public.
However, if you don’t have any retail experience, that won’t disqualify you as this is an entry-level job.
Instead, you can talk about how much you want to work at PetSmart and how much you are a quick learner.
6. Is there a pet that you are afraid to work with?
If you have reservations about using any kind of animal, such as certain breeds of dogs, it’s best to be honest.
You may avoid encountering these animals in the course of your work. You can add that you are willing to learn how to work around these animals.
7. How much do you know about PetSmart?
When preparing for an interview, you should research the company and its stores and services.
PetSmart is the largest specialty pet retailer with approximately 1,650 stores in the United States and Canada.
In addition to selling pet care products such as food, toys, bedding, medication, and more, PetSmart also has more than 200 in-store PetSmart PetsHotel dog and cat boarding facilities.
In addition, PetSmart offers other services such as dog training, grooming and PetSmart dog day camps.
Additionally, PetSmart Charities partners with animal welfare organizations to operate adoption centers in its stores for pet adoptions.
8. Who are PetSmart’s main competitors?
In pet care, products and grooming, PetSmart’s main competitors are big box stores such as PetCo and Pet Supplies Plus.
It also faces online competition from retailers such as Chewy and Amazon.
9. How do you define good customer service?
Good customer service is key for any business to ensure customer loyalty and return visits.
Good customer service starts with making sure customers feel that their concerns are heard and their issues are addressed.
In the store, it can be helpful to have general information about PetSmart products and pet care so you can answer all of your customer’s questions.
Staff are also responsible for making sure the store is clean, the aisles are clean and customers don’t have to wait too long for any service.
10. How have you dealt with difficult clients in the past?
With this question, the interviewer wants to know how you would present yourself in a stressful situation.
If this has happened to you in the past, please describe what happened. If necessary, add the different things you will do now.
If this has not happened to you in the past, please explain how you would handle a difficult hypothetical client.
The first and most important thing is to let the customer have a voice and show that you understand their problem.
Next, you have to show that you are willing to help them solve their problems as much as possible.
Finally, if necessary, you can ask your manager for help.
11. How will you handle customers who ask you to change your return policy?
Occasionally, you may encounter a customer who asks you to change the rules of your return policy.
If you are asked this question, your response should emphasize that you listen to your customers and try to resolve the issue while following all return procedures.
12. How does teamwork contribute to a better workplace?
The best way to answer this question and show that you are a team player is to describe a situation in the past when you worked as part of a team to make something happen.
This could be a homeless pet adoption event, a school outing, a fundraiser, or any event that requires a collaborative effort.
Your answers can show how teamwork can lead to better results, and how this applies to working at PetSmart.
13. Why should I hire you?
Your answer should focus on your experience and love of animals, emphasizing that these match the requirements in the job description.
In addition to your experience and skills, some of the qualities you can mention that will be assets might be: good communicator, quick learner, energetic and good at getting along with people.
This is also an opportunity to demonstrate your knowledge of PetSmart products and services, which make you a great fit for the job.
14. How was your experience at your last job?
This can be a difficult question to answer if you had an unpleasant experience at your last job.
However, it’s important to remember that you should never criticize your previous jobs, supervisors, or colleagues.
Instead, you can emphasize everything you learned from your job and what you appreciate.
You should also make it clear that moving to a new job is a positive decision, especially since you want to work with pets.
15. What is your favorite workplace?
An honest answer is best because it shows the passion and commitment you can bring to your work.
Even better if your favorite workplace is related to animals or pets, such as volunteering at a shelter or wildlife center.
16. Are you interested in training for future management positions at PetSmart?
PetSmart is committed to providing employees with training and professional development for advancement to management positions.
If you are asked about your interest in this possibility, you should emphasize your interest.
17. What time do you like?
This is a very important part of the interview because they want to hire someone who can fill the required shift.
Generally speaking, the more availability you have during business hours and weekends, the better. This is also a good time to discuss your other commitments, such as school and family.
18. When can you start work?
You should clearly state the start date that works best for you, but again, flexibility is good. Most managers will look for someone who can get started as soon as possible.
19. How does it feel to wear a uniform to work?
PetSmart employees must follow the dress code and wear blue PetSmart T-shirts and black or khaki pants. They may also have to wear work clothes in certain work areas.
If you were asked this question, your answer would be that you would be happy and proud to wear a PetSmart shirt at work and would follow the dress code.
20. How would you handle an animal emergency?
In an emergency, the most important thing is to stay calm and focus on the needs of the animal.
PetSmart has established emergency protocols that must be followed to ensure animals are out of danger and in a stable and safe position.
21. Do you have any questions for me?
You can bring up any topics not covered in the conversation, such as benefits, expectations for the role, etc.
To learn more, you can also read our posts on the PetSmart recruitment process, Chewy vs PetSmart and PetSmart Union.
in conclusion
The PetSmart job interview is the gateway to your dream job working with animals and making the world a better place.
With a little preparation, you can easily enter an exciting new career at a great company!
