What is FedEx Cross Border? (all you must know)
If you own an e-commerce business, then you know the importance of expanding your customer base and keeping it growing. Of course, delivering a quality product is critical to growth, but there’s still a lot of work to do to reach customers outside the US.
That’s where the FedEx CrossBorder comes in. The service allows online retailers to attract foreign customers by offering package tracking, multi-currency pricing and international credit card fraud protection. Read on to learn more about how this service can help you!
What is the FedEx CrossBorder in 2022?
FedEx CrossBorder becomes a subsidiary of FedEx Trade Networks in 2022. It provides e-commerce technology and shipping solutions that enable online retailers to meet international sales challenges. This includes assistance with regulatory compliance, multi-currency pricing, secure payment processing, and package delivery. Delivery time varies by location, but usually 3 to 5 business days.
If you’re eager to learn more about growing your business with FedEx CrossBorder, be sure to complete this article for more helpful information!
What does FedEx Cross Border do?
One of the things FedEx CrossBorder does is provide e-commerce technology solutions that help online retailers meet cross-border selling challenges.
In other words, the service provides the tools online retailers need when taking orders from customers outside the United States.
Some of the ways the service can help include:
- Simplify regulatory compliance (e.g. calculate tariffs)
- Process payments securely and provide credit card fraud protection
- Provide customers with a seamless localized experience (such as displaying pages in their local language, displaying prices in their local currency, and accepting their preferred payment method)
- Calculate international shipping costs and display total landed cost
- Offers international package tracking options
CrossBorder also offers e-commerce shipping solutions.
Essentially, the company acts as a middleman between the online business and the end customer.
So instead of shipping the company directly to the customer, they ship to a CrossBorder location and have that facility prepare the package for international shipping.
In short, all of these services enable businesses to expand their global sales by reaching new customers in more than 200 countries around the world.
How does FedEx Cross Border work?
As mentioned in the previous section, CrossBorder offers two main services: technical support and shipping support.
Technical support is built into the e-commerce business website.
This means that whenever an international customer visits the site, they will see a description in their language and a price in their currency.
In many ways, CrossBorder’s tech support is invisible because it’s so well integrated into the website.
In contrast, CrossBorder’s transportation solution is more obvious.
When using this service, e-commerce customers ship international packages to FedEx CrossBorder processing centers within the United States.
Once there, FedEx employees sort and prepare packages for departure from the United States. This involves printing the recipient’s label in the language of the destination country.
Next, the shipment departs from the United States on a route that is closely managed by FedEx Cross Border.
When the package arrives in the destination country, it goes through customs and on to the last mile delivery provider before being delivered to the end customer.
How is FedEx CrossBorder different from FedEx?
FedEx CrossBorder is a subsidiary of FedEx Trade Networks, Inc.
While the service is owned and operated by FedEx, it offers a different service than what most domestic customers are used to.
How long does it take for FedEx CrossBorder to arrive?
Before answering this question, it’s important to clarify that CrossBorder is not a FedEx delivery service.
Rather, it is some e-commerce solution that helps online retailers attract and reach international customers.
When international customers buy from the US online store, all they will see is their shipping options (eg overnight, 2-day, international first, etc.).
In other words, delivery times reflect FedEx’s shipping service, not the fact that the company chooses to use CrossBorder.
To sum up, packages sent abroad usually take 3 to 5 business days, depending on the distance.
For example, a package from the US to Mexico typically takes 3 business days, to Germany 4 business days, and to Australia 5 business days.
So, if you’re shipping to a different destination and want to estimate shipping times, you can use FedEx’s Shipping Time Calculator.
What are the FedEx Cross Border Fees?
FedEx CrossBorder charges $5.00 per case, plus international shipping.
How do I sign up for FedEx CrossBorder?
If you are an online retailer wishing to use FedEx CrossBorder, please contact an account specialist at fcbt-sales@fedex.com.
To learn more, you can also read our posts on FedEx Drop Boxes, FedEx Doors, and FedEx Collect.
in conclusion
Reaching international customers may seem like a huge challenge, but it doesn’t have to be if you have a FedEx CrossBorder account. With this service, you will receive technical and/or shipping support for all international shipments.
From providing seamless payment processing and currency conversion to ensuring your shipping labels are written in the correct language, FedEx CrossBorder can solve all of your international shipping challenges.
