Who does Wayfair use for shipping? (all you must know)
Wayfair operates an extensive network of warehouses and distribution centres across the country and abroad in the UK, Ireland and Germany.
If you’ve never ordered from them before, you probably don’t know what to expect. Do they use USPS? Do they have their own delivery truck?
Who does Wayfair use for shipping? If this is the question on your mind, you are in the right place because I have the answer you are looking for.
Who will Wayfair use for shipping in 2022?
For small-item deliveries, Wayfair uses UPS or FedEx to ship their shipments, or relies on their own logistics system, CastleGate, 31 percent of the time. For larger deliveries, Wayfair uses a combination of its own trucks (21% of the time) and local couriers, depending on the location.
To learn more about Wayfair shipping, including which companies Wayfair uses for shipping, if Wayfair has its own delivery trucks, whether Wayfair shipping is reliable, and more, keep going!
Does Wayfair have delivery?
Wayfair offers just $4.99 shipping on orders under $35 and free on orders over $35.
Here’s a question, though: Did you know that 70 to 80 percent of the items you order from Wayfair never touch Wayfair’s hands?
That’s because they operate with a transport ship model.
Basically, Wayfair is a digital storefront for its suppliers. When someone buys something, Wayfair in turn buys it from the supplier, who then ships it out.
Suppliers use UPS or FedEx to ship small items less than 150 lbs.
However, Wayfair built its own logistics network, called CastleGate, as a way to control costs and ensure quality.
They move 21% of large items and 31% of small items before handing them over to the Wayfair Delivery Network (WDN) for last-mile delivery.
What company does Wayfair use to ship?
Wayfair uses FedEx and UPS to ship smaller items, and in some cases customers can choose an expedited shipping option (though they have to pay for it).
However, some smaller items offer immediate two-day or even one-day shipping—free on orders over $35.
For larger items like sofas, they use “trusted carriers that specialize in handling larger items.”
This can be regional or local courier, or the item can be finally delivered by WDN through the CastleGate logistics system.
Does Wayfair have its own delivery truck?
Wayfair does have its own delivery trucks, which are part of the Wayfair Delivery Network (WDN).
These trucks are part of Wayfair’s growing “last mile” delivery system, delivering your order to your front door, or even to the room of your choice.
A job posting for a Wayfair delivery driver reads: “We are building the first nationwide supply chain for large parcel items to consumers’ homes…”
Truck drivers must be able to manage 300 pounds. With help and 150 lbs. alone.
Does Wayfair deliver on weekends?
Typically, Wayfair doesn’t ship on weekends, whether it’s Saturday or Sunday.
One- and two-day shipping comes with a caveat that items will be delivered “within one business day” or “within two business days.”
So if you see an item that says “ships in two days” but the delivery date is next week’s Tuesday or Wednesday, there is no delivery over the weekend.
Where do Wayfair products ship from?
Wayfair items can be shipped from many locations across the US, even from China.
As I mentioned above, 70% to 80% of Wayfair’s business uses a drop shipping model, so items don’t even touch Wayfair’s hands.
Manufacturers, suppliers, and their warehouses can be located anywhere in the United States, so Wayfair’s merchandise doesn’t have a single shipping location.
Is Wayfair delivery reliable?
I’ve found Wayfair’s delivery to be very reliable – when I ordered a mattress for two-day delivery over the holidays (New Year’s Day), it arrived a day early.
But that’s just my anecdote.
Unfortunately, since Wayfair uses a dropshipping model for most of their items, they are far from the delivery process.
As a result, their customer service reps can’t do much in the field to get more delivery information.
I’ve seen horror stories of people setting delivery dates for larger items only for the day to go by without delivery.
I’ve seen people estimate the delivery date and then push it back, push it back, push it back a few months.
If you can, try buying items with one-day or two-day shipping designations—these are the most reliable.
Can Wayfair really deliver in 2 days?
Unless the logistics network is affected by some unforeseen circumstances, Wayfair does deliver within two days because it says two-day shipping.
I think two-day shipping items are likely to be moved as part of Wayfair’s own logistics network, CastleGate, so they have more control over the delivery.
But keep in mind that “two days” means two business days – Saturday and Sunday are not available, so if you order on a Thursday or Friday, you’ll see the next week.
Why is my Wayfair order delayed?
There are many reasons why your Wayfair order may be delayed; if your order is delayed, your status will show as “Waiting for Shipping Confirmation”.
This could be a supply chain issue, in which case your order status will show as “Backorder”.
Or it might just be a carrier issue; FedEx and UPS might experience delays.
To learn more, you can also read our posts on Amazon vs Wayfair, Wayfair return policy, and legality of Wayfair.
in conclusion
Wayfair uses a combination of FedEx and UPS, along with their own logistics network, CastleGate, and their last-mile delivery service, WDN, to ship goods.
Currently, Wayfair self-ships 20 to 30 percent of items, leaving the remaining 70 to 80 percent to FedEx, UPS, and regional or local couriers.
