Does ASOS offer free returns? (all you must know)
When you receive the wrong or defective item, you can return it for a refund or exchange, depending on the retailer.
ASOS allows customers to return items to the company warehouse in exchange for a refund. But does ASOS offer free returns? Here’s everything you need to know!
Will ASOS offer free returns in 2022?
If you purchased an item from ASOS that you want to return, you can return it for free in 2022. ASOS will provide a refund if the item is still in its original condition. However, you must return it within 28 days to receive a refund. ASOS will issue your refund within 14 days of the warehouse processing your return.
Read on to learn more about whether ASOS offers free returns, full return policy and exceptions, and other helpful and relevant facts!
What is ASOS’ full return policy?
According to the ASOS return policy, retailers accept items free of charge as long as they are still in original condition. However, these returns are subject to other rules, such as fair use.
If you return the item within 28 days, ASOS will give you a full refund using the original payment method.
In 2019, ASOS changed its return policy, including extending the return period. Originally, the return period was 28 days, but retailers pushed it to 45 days.
However, the two periods are different. If you return it within 28 days, you will get a refund, but from day 29 to day 45 ASOS will only issue gift certificates.
You should return all ASOS items in their original condition to receive a refund from ASOS.
During returns, the warehouse team will inspect all items. They need to be unused and unworn in their original packaging, with labels and tags attached.
Also, returns are the responsibility of the customer; therefore, make sure your items are well packaged to avoid damage in transit.
Also, you should get proof of postage to follow up with ASOS.
How do you return ASOS items?
You can return for free through the ASOS website by following these steps:
- On your ASOS account, go to “My Orders”.
- Select “Create Return” on the specific order you want to return.
- Select the item(s) you need to return and why.
- Search for the nearest drop-off point and select “Place Return”.
- You will receive a QR code in the “My Returns” section and in the email.
- Put your return item in one package. You can use any type of wrapper as long as it’s safe.
- Bring the QR code and your package to the drop-off point.
How long does it take ASOS to process a refund?
According to ASOS, the company processes customer refunds within 10 days of being dropped off. You will receive an email when the return has been processed.
Additionally, if you are using the ASOS app, you will be notified when the return process is complete.
However, keep in mind that it may take up to 10 business days for funds to appear in your account.
Where can you drop off your package?
If you are in the UK, you can use the QR code at any drop-off point that uses the same returns service.
You can bring your item to the nearest drop-off point, depending on the selected carrier. ASOS uses Royal Mail Post Office, EVRi, ASDA, InPost and Collect+.
If you are in the US, you can return the item to UPS or Nordstrom, depending on the shipping method.
However, other countries have their own courier services, so you should use the ASOS website to check for the nearest delivery service.
Will ASOS refund shipping charges?
When you return an item to ASOS, you will receive a refund of the purchase price, excluding shipping – ASOS is not responsible for this cost.
Additionally, you will not receive a refund if you return a damaged, worn or unsuitable item to ASOS.
When this happens, ASOS may ship the item back to you and make you pay for shipping.
Will ASOS offer an exchange for your return?
According to ASOS, the company no longer offers exchanges to its clients.
Therefore, when you return any item to ASOS, it will not be exchanged for other items. Instead, you will get a refund.
The warehouse team will inspect the returned item to confirm that it is in good condition before processing the refund.
Therefore, if you want a similar item in a different colour or size, ASOS recommends that you order a new item from the website and pay with a refund.
What items cannot be returned to ASOS?
While ASOS offers free returns, some merchandise companies do not accept them. You cannot return the following items to ASOS:
- Pierced jewelry with a tampered seal.
- Swimwear with torn labels and sanitary seals.
- Seal broken face shields.
- Wear underwear if labels and sanitary seals have been tampered with.
- Face and body products if protective seal is broken or product is opened.
To learn more, you can also read our posts on unsuccessful ASOS orders, whether ASOS has a store, and ASOS orders never arriving.
in conclusion
If your purchase from ASOS is not suitable for you, you can return it for free. ASOS offers refunds as long as the item is still in its original condition.
However, you must return it within 28 days to receive a refund. ASOS will issue your refund within 14 days of the warehouse processing your return.
