How do I activate my prepaid electricity meter?

Despite, How do I turn my electric back on?

Following this, Why is my meter number invalid?

The customer’s meter number was not entered correctly OR it is not registered with the Municipality. They need to contact their municipality to have it registered. If it is an Eskom meter number, you can still do a Blind Vend for the customer.

How do I know if my electric meter is correct? If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty. If the meter is still moving, it’s probably faulty.

Still, Why is my prepaid electricity meter blocked? It happens occasionally that a pre-paid electricity meter is “Blocked by Credit Control” due to arrears Rates & Water Account or the Account Payment was made after the due date.

How do I reset my electric smart meter?

To reset it it turn it right off by holding down the power button for 10 seconds and then power it back on again, it should work.

What happens when prepaid electricity runs out?

When meter balance reaches zero, the meter switches off the electricity that powers your house. Indeed, the prepaid electricity meter has a relay (an automatic switch) which disconnects the power when there is no units left. When you top up, the meter balance increases and the relays lets electricity flows again.

How do you reset a smart meter after a power cut?

To restore the lost connection to your smart meter, you’ll need to:

1. Take your In-Home Display to where your electricity meter is located.
2. Once you’re close to the meter, hold down the “OK button” until the In-Home Display turns off and then on again.
3. You should then see the message: “your smart meter is now paired”.

What is the code to reset prepaid meter?

Press the I key followed by 008. The consumption and number of days are displayed on the meter. The day and consumption counters will be reset by pressing the i key twice.

How long does it take for meter to be unblocked?

All attempts will be made to unblock the meter within 24 hours. Note that no meters will be unblocked unless the full arrear balance has been settled.

Why is my prepaid meter blocked?

It happens occasionally that a pre-paid electricity meter is “Blocked by Credit Control” due to arrears Rates & Water Account or the Account Payment was made after the due date.

What is a meter short code?

There are also shortcodes attributes to each meter that customers can use to display relevant information. For example, a customer can use a shortcode to display the last token input entered on a meter.

How do I unblock my token meter?

Step 1. Have the C.I.U (token meter) connected to a wall socket and switched on. Step 2. Press 59698686 followed by meter number then press Ok.

What does it mean if your meter is blocked?

Meter Blocked? – It does occur that a meter is blocked by a municipality’s credit control. This means that the municipality prevents your meter from making a prepaid purchase until the block is lifted. To have this lifted the client needs to sort this out with the municipality.

How do you unlock token meter?

Step 1. Have the C.I.U (token meter) connected to a wall socket and switched on. Step 2. Press 59698686 followed by meter number then press Ok.

Why is my token not responding?

If you see a red blinking light, or when there is no light, this means the Token is not working. You need to replace your Token if it is lost, faulty, damaged, or when the battery is low.

How do you unblock a prepaid meter?

Most customers using prepaid meters are blocked because of credit control. So, how to unblock the electricity meter? In such a case, you should present your case to the municipality for immediate resolution on how to unblock a prepaid electricity meter.

Why is my prepaid meter locked?

A meter gets Locked Out after several unsuccessful attempts to load a token. This can be due to inputting the wrong PIN or network issues. It takes 24hours for this error to clear before another token can be inputted.

Why is my meter token not loading?

You haven’t activated your meter account Without this activation, you won’t be able to successfully load any token into your meter. So, to activate your meter, simply request for an activation code from your distribution company. Once you get this code, load it in the format given to you before loading your token.

How do I activate my prepaid meter token?

How to activate conlog prepaid meter

1. If your prepaid meter number begins with 45 or 46, type in your meter number and press enter. …
2. Type the 1st 20 digits of your meter activation token, then enter.
3. Type the 2nd digits of your meter activation token, then enter.

Why is my CIU not connecting?

Possible Cause. The Customer user Interface Unit is not having a strong communication link with your meter through the power source. Weak batteries inserted into the Customer user Interface Unit. The Customer user Interface Unit not paired with the meter.

Can a meter be reset?

Like meters, electrical appliances need a consistent source of power to operate on. Power outages in your neighborhood, for example, will call for you to reset your meter. Readings that are frozen or aren’t calibrating your energy use can be remedied by restarting your meter.

How do you reset a smart meter?

To reset it it turn it right off by holding down the power button for 10 seconds and then power it back on again, it should work.

What happens if you give wrong meter reading?

If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. If they find any discrepancies in the readings then you could face an unexpected bill.

How do I know if my electric meter is working?

You need to switch off all your electrical lamps/appliances, etc. Now record the reading of your electrical meter and let only 1000 watt lamp run for one hour and then record the final reading. If the difference of reading is one unit i.e. 1 KWH, it means that meter is working satisfactorily.