IKEA Damaged Furniture Return Policy [All You Need To Know]
IKEA has one of the most generous return policies in the industry, allowing customers to return items within 365 days of purchase.
However, you might be wondering what IKEA’s policy is regarding the return of damaged and broken items. Here’s everything I’ve managed to find out!
IKEA Broken Furniture Return Policy
IKEA accepts returns for broken, defective and damaged furniture as long as it was in default prior to purchase or damaged on delivery. Unfortunately, IKEA does not accept returns for customer-made damaged goods and furniture, however, customers with an IKEA Family Card may be covered.
To learn more about returning damaged furniture to IKEA, read on!
Does IKEA accept returns for all damaged items?
IKEA may not accept returns for all damaged items, especially those that have clearly been damaged by customer misuse.
In general, IKEA only returns furniture in its original packaging and with the original receipt or proof of purchase.
IKEA may take back items that don’t have these things, and may even take back damaged items, but this should not be relied upon.
Also, if you receive a damaged flat pack or broken item from IKEA, you will be eligible for a return because it was made during the manufacturing process or upon delivery.
What happens to damaged items after I return them to IKEA?
A number of things can happen to damaged items returned to IKEA stores.
If you are returning an unopened item that is still in its original salable condition, the item will be placed directly back on the store floor for resale.
For other items, such as damaged items, they may end up in the “as is” section of IKEA stores, where damaged or otherwise reduced-price items are resold at substantially reduced prices.
In order to move to the “as is” section, the project must still be running and the damage should be superficial.
If an item is badly damaged, or even recalled entirely, then the item will likely just be destroyed or recycled.
For more information, you can also read IKEA Mattress Return Policy, IKEA Price Match Policy and IKEA No Receipt Return Policy.
Conclusion – IKEA Damaged Furniture Return Policy
IKEA offers its customers a very flexible returns policy, allowing customers to return many items within up to 365 days. In some cases, this can even cover damaged furniture, especially if the item was visibly damaged during manufacture.
Damaged returns may be sold at a discount in a special section of the store, or may be destroyed or recycled.
