Walmart TV Return Policy [All You Need To Know!]
A TV is one of the biggest items you can buy for your home, so whether you’re looking to buy one or return it, you’re probably curious about Walmart’s TV return policy.
Below, you’ll find our full guide to whether Walmart returns TVs, and if so, what the terms and conditions are. Let’s get into trouble!
Walmart TV Return Policy
Walmart offers returns for all LED, LCD, OLED, and QLED TVs within 30 days of purchase, provided the TV is in good condition, including all accessories (remote, legs, remote) and receipt. Customers can return the TV to Walmart without the original box, but it is recommended to bring any original packaging.
To learn more about returning your TV to Walmart after the 30-day return period, what to do without a receipt, and more, keep reading!
Can you return the TV to Walmart after the 30 day window?
In general, if you plan to return your TV to Walmart (including brands like Samsung, LG, Hisense, Sharp, Panasonic, etc.), you should aim to return it within 30 days to save you and the Walmart associates from potential stress.
If you are unable to return an item by then, Walmart associates may, at their discretion, accept returns for TVs that have been in the past 30 days.
If a Walmart store refuses your return after more than 30 days, you can always visit another Walmart store (which has a more lenient view on returns) or escalate the return and request to speak with a Walmart store manager.
If the store manager is still unable to help you and you feel you are eligible for a return, you can announce that you will be filing a formal complaint about the store with Walmart Corporate Headquarters.
By this stage, the Walmart store manager may be more inclined to accept your return. Of course, it’s best to be polite and respectful throughout the process.
Can I return the TV to Walmart without the box?
Yes, Walmart customers can return a TV to Walmart without the box or any original packaging as long as the customer has a receipt and within 30 days of purchase.
Also, the TV must be in original condition, free of marks, damage, and all accessories provided for a full refund or exchange.
To learn more about returning items to Walmart with an open box or no box at all, check out my full guide here.
Can you return a refurbished TV to Walmart?
When it comes to refurbished TVs, Walmart treats them like any other brand new product. This means customers can still return a refurbished TV within 30 days of purchase for a refund or exchange, provided a receipt is provided.
Unfortunately, if you purchased your TV from a third-party seller on the Walmart.com website, you will have to file a return request with that supplier.
Can you return a TV to Walmart without a receipt?
Walmart allows returns without a receipt (including TVs), but this is entirely at the discretion of the store manager.
Customers are usually only eligible for an exchange or store credit if you’re within the 30-day return window and your TV return is accepted.
Also, try to bring any original packaging, bank statements, and government-issued ID with you when returning your TV, as this can help you get your refund.
Can you return a broken TV to Walmart?
It will all depend on how your TV ends up being damaged. If your TV is faulty out of the box, it could be due to poor workmanship or mishandling by a Walmart employee.
If this is the case, and it can be clearly stated, Walmart will either replace the item or give you a full refund.
If the TV is clearly damaged by customer misuse or mishandling, Walmart will most likely refuse to return it outright (even if you have the Walmart Protection Plan).
Therefore, when buying a TV from Walmart, you should be careful with setup and installation, as drops and cracks are likely to be caused by customer misuse.
Can you return a TV that’s turned on to Walmart?
In general, when returning boxed products to any store, the best practice is to return your item in as close to perfect condition as possible. Your goal should be to have all original packaging and the item in good condition for resale.
If your TV box is opened, and it’s visibly damaged in some way, it could reduce your chances of reselling it and reduce your chances of getting a full refund.
Therefore, you should make sure to keep the TV’s packaging in a safe place until you are sure it will not be returned.
If you return your TV with a damaged box (or no box at all), you still have a chance to get a replacement or refund, as long as the box’s original barcode is still undamaged and readable.
For more information, see also Walmart Mobile Phone Return Policy, Walmart Printer Return Policy, and Walmart Laptop/Computer Return Policy.
in conclusion
Walmart offers its customers a very generous TV return policy, allowing them to return the TV within 30 days. Clients can even extend this rule if desired.
