Walmart Marketplace Return Policy (What You Need to Know…)
Walmart Marketplace is an online platform for professional third-party merchants to sell their product catalog, including major brands such as Apple, Nintendo, and Nike.
Since Walmart does not employ third-party sellers, you may sometimes want to return an item purchased from Walmart Stores, and you may be wondering – what is Walmart’s store return policy? Here’s what I found!
Walmart Marketplace Return Policy
Walmart will return most products purchased from Marketplace sellers within 30 days of delivery, with a 14-day return period for electronics (computers, cameras, printers, drones, etc.). Products such as air conditioners, chainsaws and compressors cannot be returned in-store. Shipping charges may apply upon return.
If you’d like to learn more about whether you can return Marketplace items without a receipt, which items are not eligible for returns, and how to return an item by mail, read on!
How do you return a Walmart Marketplace item by mail?
Returning items by mail is the most direct way to send unwanted items to Walmart Stores sellers.
You can follow the same procedure as a regular Walmart return to complete the following steps:
- Log in to your walmart.com account and select the product to return
- Enter a reason for return and choose whether to return or exchange
- Select “Return by Mail” and review the information provided
- Attach a printable shipping label to your package, making sure to include all accessories
- Drop off your package at a nearby FedEx or USPS location.
Note that you may be charged shipping costs to return the item to the Walmart Store seller.
Can you return a Walmart Marketplace item without a receipt?
No receipt or invoice is required when registering a Walmart Marketplace return online because the product and payment information is already stored in Walmart’s database.
However, if you do not have the original receipt, you may need to provide additional proof of purchase for in-store returns.
If you pay with any credit/debit card, check, or gift card, Walmart can track your purchase. Be sure to bring the original form of payment and a valid government-issued photo ID for verification.
Please note that you cannot return certain large, expensive or technical products without a receipt or online invoice, including:
- air conditioner
- chainsaw
- compressor
- dynamo
- hedge trimmer
- SNAP or WIC approved products
- Lawn mower
For each of these items, you must present a valid proof of purchase in order for the Marketplace seller to accept the return.
Which items cannot be returned to Walmart Stores?
Hazardous items sold on Walmart Marketplace have return restrictions.
For example, you cannot return any dangerous items (batteries, flammable liquids, computer equipment, certain cosmetics, and unsafe household items) to a Walmart store under any circumstances.
If you want to return any of these items, Walmart can help you contact the seller directly to arrange a safe return.
When can you return Walmart Marketplace items?
Return times for Walmart Store listings are generally shorter compared to regular merchandise.
This is because Walmart Marketplace has a variety of sellers such as Hasbro, Fanatics, Dell, US Autoparts, Toms, Eddie Bauer, IKEA, etc., and each seller may have a different return policy and window.
To ensure a consistent customer experience, Walmart enforces a maximum of 14 days for returns of electronic products and a maximum of 30 days for returns of standard products from marketplace sellers.
14 sun windows for electronics and luxury items including:
- Computers (Games and Hardware)
- Printers (excluding 3D printers)
- Digital still and video cameras
- gps unit
- Digital Music and Video Players
- Tablets and e-readers
- drone
- Prepaid and Postpaid Cell Phones
- art
- Loose gems and precious stones
- Jewelry and Watches Over $300
- Collectibles (coins, stamps, limited edition action figures, etc.)
- Memorabilia
Can you return a Walmart Marketplace product in a Walmart store?
You can return products purchased from Walmart Marketplace in their original packaging by going to the customer service desk or checkout lane at your local Walmart store.
Pre-pack items securely, as Walmart does not accept products that are unboxed and ready to ship.
If you don’t have a printer, Walmart will happily print any shipping labels you need to complete your return.
Also, make sure to package items sold by sellers on different marketplaces separately in case you return multiple items.
What happens if a Walmart marketplace seller doesn’t respond?
You can initiate a conversation with a Walmart Marketplace seller from your Walmart.com account.
Third-party merchants must reply within 48 hours and keep a copy of the email to improve customer experience and resolve disputes.
However, if the Walmart Marketplace seller does not respond after 48 hours, Walmart’s customer service will step in and give the merchant the opportunity to provide a solution or provide a new solution.
How long does it take for a Walmart marketplace refund?
Refunds may take up to 10 business days to arrive, depending on your banking institution.
Refunds for in-store returns are usually processed when the product is received at the store, while returns initiated through Walmart customer service are usually processed when the package is scanned by the carrier.
For mail-in returns, keep an eye on the tracking information, as refunds will be issued within 48 hours of your package being received by the merchant.
Can you return an item purchased from Walmart Canada?
In-store returns are accepted for purchases of 150 Canadian Dollars (CAD) or less from Walmart Canada Store. You will need to contact the third-party seller regarding returns of items with a value greater than $150.
Please note that you cannot return the following devices in-store to Canada Marketplace sellers:
- Outdoor fuel powered equipment
- Hazardous goods (dangerous goods, chemicals, compressed gases or liquids, etc.)
- Oversized items (mattresses, large appliances, and other items over 100 lbs)
Additionally, electronic items must be returned within 14 days of purchase, while regular items must be returned within 30 days.
The following items sold from Walmart Marketplace Canada must be returned unopened:
- Video Games and Players
- Software Products
- Headphones and pre-recorded music
- ink cartridge
- Disposable Contact Lenses
- air cushion
- breast pump
- drone
- Personal care (feminine care, men’s grooming, oral care, incontinence, hair removal)
- groceries
- halloween costumes
How do you identify what a Walmart Marketplace seller is selling?
You can determine if a Marketplace merchant sells the product you’re viewing on Walmart.com by the seller’s name under the Sold & Shipped tab, and reliable sellers are marked with the Pro Seller badge.
If you want to know about the seller’s return requirements, you can find them under the Returns tab of the product description.
What is the Walmart Marketplace Return Promise?
Although Walmart Stores is a safe place to shop, the Returns Promise gives customers peace of mind when purchasing from an outsourced company.
As part of this, Walmart will provide refunds up to 90 days after the estimated delivery date if a Marketplace product does not arrive.
Additionally, if the item does not ship to the address you provided, or if you receive a product that is not what you expected and the seller refuses you to return it, Walmart will address these issues.
To learn more, you can check out our related posts on Walmart Return Warnings, Returning to Walmart Without a Box, Walmart Return Times, and Walmart Vision Center Return Policy.
in conclusion
Walmart Stores items must be returned within up to 30 days of purchase. Electronics and luxury items over $300, such as computers, cameras, GPS units and jewelry, must be returned within 14 days.
Hazardous or oversized items cannot be returned in-store. If you return an item by mail, you may be required to pay for shipping.
