Does Kohl’s accept Amazon returns? (all you need to know)
More recently, major retail chains have integrated package return and shipping stations such as Purolator and UPS into their stores to provide added convenience to their customers.
You may have heard that Kohl’s recently decided to do something similar, but for Amazon packages. So, is Kohl’s now accepting Amazon returns? Here’s what I found out through research!
Does Kohl’s accept Amazon returns?
Kohl’s does accept Amazon.com returns for free at its in-store kiosks. To return an Amazon product to Kohl’s, customers need to select the product in their Amazon.com account, then select “Return or Exchange.” Select “Kohl’s Drop-off” if the product is eligible.
If you want to learn more about how to properly return an Amazon package to Kohl’s, what items are eligible for return, and the cost of returning a package, keep reading!
How do I return an item I purchased from Amazon to Kohl’s?
Here is the step-by-step process to follow when returning an item you purchased from Amazon to a Kohl’s store:
- Visit your Amazon account and click on the “Orders” section. This can be found under “Accounts and Lists”.
- Once you have located the package you want to return, select the “Return or Exchange Item” option.
- Select the reason for return, which you can access in the drop-down menu, and choose how you would like your refund to be refunded (refund options may vary by store).
- If eligible in your area, you’ll see a “Kohl’s Drop-off” option along with various other return methods.
- A QR code will be sent to the email address associated with your Amazon account. Take your phone to Kohl’s and have an attendant scan this code, or print the QR code and take it with you.
- Take the item you want to return to your local Kohl’s and proceed to the customer service area or the Amazon returns kiosk in front of the store entrance.
- Give your package to the attendant to return and provide your QR code to scan. The rest of the return steps will be handled for you.
Do I need to prepack my Amazon returns for Kohl’s?
You don’t have to pre-pack any Amazon items to return to Kohl’s because the in-store returns kiosk is set up with the materials you need to pack the items for you.
However, Kohl’s does require that you bring items in their original packaging.
Note that you can print your own shipping labels from the Amazon website and pack the items yourself, especially if you are returning sensitive items.
Does every Kohl’s store accept Amazon returns?
Unfortunately, not every Kohl’s location currently offers Amazon returns.
While the service is available at most stores (1,100+ locations), you won’t be able to use it in the Alaska and Anchorage areas.
If you are not sure if your local Kohl’s offers this return service, please check the “Kohl’s Drop-off” option in the list of return methods on your Amazon account.
Do I have to live near Kohl’s to use Amazon Returns?
You must live within a certain range for your Amazon package to be eligible for return at a nearby Kohl’s.
Therefore, if you live more than 8 miles from a Kohl’s store, you probably won’t be able to use Amazon returns at that store.
Note that you can always check your Amazon return options to see if your address is close enough to qualify for a return.
Can I return all Amazon purchases to Kohl’s?
Unfortunately, Amazon’s website doesn’t specify which items are eligible for Kohl’s returns prior to purchase.
However, Kohl’s will take back most new unopened items as long as they were sold by Amazon and shipped within the past 30 days.
Additionally, Amazon gifts are eligible for returns at Kohl’s as long as you have an order number available.
Please keep in mind that Kohl’s does not accept packages from third-party sellers (used items, etc.) as these items are not sold directly by Amazon.
Do I need a QR code for Kohl’s Amazon returns?
You must present Amazon’s QR code to confirm your purchase before returning a package you ordered from Kohl’s.
This is because Kohl’s is not set up to pull up your Amazon account on the computer; the kiosk will only have a scanner to check your QR code.
So if you don’t have the QR code, you won’t be able to return the package at the Kohl’s Amazon returns kiosk.
To avoid any inconvenience, please be sure to save the QR code sent to your email when you filled out the return options on the Amazon website.
How much does it cost to return an Amazon package to Kohls?
Fortunately, Kohl’s does not charge customers to return Amazon packages.
In fact, it often rewards returning customers by issuing coupons that can be used immediately in-store.
Can I return an opened Amazon package to Kohl’s?
Kohl’s will take back any opened (and eligible) packages, regardless of your reason for returning them.
For example, if you try on an item of clothing and it doesn’t fit you can return it as long as you do so within 30 days of your original purchase.
Does Kohl’s have a designated Amazon returns parking lot?
If you’re going specifically to Kohl’s to return an Amazon package, you can park your vehicle in front of the store for easy returns.
Are Amazon Prime packages eligible for Kohl’s returns?
Kohl’s will only accept packages sold directly by Amazon, and most Prime packages fall into this category.
If you’re not sure if your package is eligible, check the order details to make sure your Prime order wasn’t sold by a third-party seller.
To learn more, you can check out our related posts on whether Kohl’s prices match Amazon, whether Kohl’s accepts PayPal, and Kohl’s clothing return policy.
in conclusion
Kohl’s stores accept returns for packages sold directly by Amazon and offer this service to customers at no cost. In-store kiosks will also pack your items for you. To return an item, please follow the returns process on Amazon’s website and select “Kohl’s Drop-off” at the end.
Take the QR code emailed to you with your package to a Kohl’s store to process your return. Note that you should live within 8 miles of a Kohl’s store to be eligible for this service.
