Kohl’s Jewelry Return Policy (Necklaces, Rings, Unboxed, Worn + More)
Kohl’s has an extensive selection of high-end jewelry in its brick-and-mortar stores and online, including an array of necklaces, earrings, engagement rings, bracelets, and more.
But what if you’re not satisfied with your jewelry purchase from Kohl’s and want to return it? I’ve done my research and here’s everything I’ve found about Kohl’s Jewelry Return Policy!
Kohl’s Jewelry Return Policy
Kohl’s allows customers to return or exchange any rings, necklaces, bracelets and other jewelry they purchase within 180 days. Customers are not required to provide a receipt and can return jewelry that is slightly worn. Returns can be made in-store or by mail.
If you want to learn more about the types of jewelry returns you can make at Kohl’s jewelry exchange policy, and how to return by mail, keep reading!
Can I return Kohl’s jewelry without a box?
Although Kohl’s expects its items to be returned in their original packaging, it generally accepts jewelry returns without the original packaging, as long as the jewelry has not been severely used or damaged.
However, please keep in mind that Kohl’s associates reserve the right to refuse returns without original packaging.
To avoid any inconvenience, it is wise to make sure to keep all packaging until you are certain that the item will not be returned to Kohl’s.
Can I return jewelry to Kohl’s without a receipt?
If you lose your original receipt, you can still return jewelry to Kohl’s.
If you used a third-party credit/debit card or one of Kohl’s cards, you should bring the same card that was used for the purchase when returning the item.
A Kohl’s employee may use this card to track your transaction and provide you with a full refund or replacement.
However, if Kohl’s is unable to track your purchase, you may receive an item card that you can use to purchase any other item in the store.
Can I return used Kohl’s jewelry?
Kohl’s allows return of slightly used/worn jewelry. However, Kohl’s reserves the right to refuse returns if the jewelry is excessively damaged.
Note that the level of wear on jewelry considered ineligible for returns will vary by store, as Kohl’s associates will determine this matter at their sole discretion.
Can I return my wedding ring to Kohl’s?
Kohl’s does not place a value limit on returns, so all of its rings and other jewelry are allowed to be returned, regardless of cost.
This includes rings resized by Kohl’s to your specifications, as well as rings ordered through Kohls.com.
Can I return the necklace to Kohl’s?
Like its ring policy, Kohl’s will allow customers to return all necklaces and other jewelry for a full refund.
Therefore, as long as you meet the 180-day return period and the jewelry is not visibly damaged, Kohl’s will be happy to process the return.
If my Kohl’s ring is the wrong size, can I have it replaced?
Kohl’s will allow customers to exchange custom rings if the ring is not the correct size.
To make an exchange, you must select a ring of the same value as the original ring you purchased.
Note that Kohl’s stores only sell women’s rings in size 7, so if you need a different size ring, you must order a replacement ring online.
Plus, if you need a replacement ring resized, Kohl’s will send it to a professional for resizing at no extra cost.
Can I return jewelry ordered online to Kohl’s?
If you ordered jewelry from Kohls.com, Kohl’s can still process returns for you in-store.
To receive a full refund, you must provide a copy of the original purchase invoice.
This can be found in your order history on Kohls.com, Kohl’s would like you to provide it in print. Once you hand it over, Kohl’s will be able to process the return with no issues.
Can I return jewelry from Kohls.com by mail?
If you would like to return jewelry from Kohls.com by mail, there is a simple process for you to follow.
However, keep in mind that Kohl’s requires stricter quality inspections for jewelry returned by mail. If you’ve already made up your mind, follow these steps to mail your jewelry to Kohl’s for a return:
- Log in to your shopper account on Kohls.com and print an invoice for your order.
- Print and complete the Kohl’s Returns Form.
- Carefully place all jewelry items in a box with return form and invoice.
- Make sure that all tags are also included and that the jewelry you are returning is not visibly used or damaged.
- Send the package back using the address on the return form.
Refunds will be processed within 7-10 days of jewelry being received and inspected by Kohl’s. Also note that Kohl’s will not include shipping costs in refunds.
Now that you know about Kohl’s Jewelry Return Policy, you may also see our related posts about Kohl’s Apparel Return Policy, Kohl’s Shoes Return Policy, and Kohl’s No Receipt Return Policy.
Conclusion: Kohl’s Jewelry Return Policy
Under the Kohl’s Jewelry Return Policy, customers have 180 days to return or exchange any jewelry purchase, including custom-sized wedding rings. If a customer needs to replace a custom-sized ring, they may need to order a replacement ring online.
Rings and necklaces ordered online can be returned in-store or by mail. Kohl’s requires a higher quality inspection of jewelry returned by mail.
