Best Buy Return Policy for Appliances (Refrigerators, Stovetops, Microwaves, etc.)
Best Buy offers its customers the best deals on electronics, which has gained it a huge consumer base over time. In return, Best Buy offers a viable return policy for nearly all of its items.
Kitchen appliances are among the most purchased electronics. So you might be wondering, what is Best Buy’s return policy for appliances? For more information, read on!
Best Buy Appliances Return Policy
Best Buy allows customers to return appliances like refrigerators, cooktops, ovens and microwaves. Customers have up to 15 days to return devices, regardless of membership status. Best Buy will not charge a return fee if the product is unopened, whether it is a Standard, Elite or Elite Plus membership.
To learn more about Best Buy’s appliance return policy and restocking fees, read on!
Does Best Buy Allow Appliance Returns?
Yes, Best Buy allows customers to return appliances to the store within a specified 15-day period.
Best Buy insists that refrigerators, cooktops, ovens or microwaves be in new condition and that proof of purchase should be included with returns.
Acceptable proof of purchase when returning equipment to Best Buy includes: Purchase receipt or packing slip, credit card with photo of valid ID.
Also, when returning the unit to Best Buy, please make sure that all accessories are present. Best Buy charges a chargeback fee for any missing packaging and accessories.
Can I return a damaged oven to Best Buy?
Yes, Best Buy allows customers to return damaged ovens to its store, provided the damage occurred during shipping. Best Buy will arrange a replacement if you need it.
However, Best Buy may refuse to return a damaged oven if the oven was shipped and installed to your home without the assistance of a qualified Best Buy team.
If you experience any issues with your device, Best Buy insists that you shouldn’t call the store. Or, call 1-800-304-1259 any day between 8:00 a.m. and 9:00 p.m.
Remember, the same rules apply to refrigerators, microwaves, and cooktops.
If the fridge doesn’t fit, can I return it to Best Buy?
Yes, if your fridge doesn’t fit on the wall, you can return it to Best Buy.
If you need to replace the refrigerator with a larger size, you will need to pay the difference. Conversely, if you need a smaller one, Best Buy will reimburse the amount in the difference.
All types of refrigerators are eligible for returns such as;
- LG 26.2 Copper. French Doors – Wi-Fi Enabled
- Samsung LG door-in-door 26.0 Cu.
- Dacor- 36″ Counter Depth
You can uninstall the refrigerator yourself and return it to Best Buy, or ask Best Buy’s qualified team to uninstall the old refrigerator and install a new one for you.
If I return a damaged device by mail, will Best Buy accept it?
Yes, Best Buy accepts mail-in returns for damaged refrigerators, ovens, microwaves, or cooktops.
If you choose to return damaged equipment by mail, please call 1-888-BEST BUY (1-888-237-8289) for special instructions.
If your device is eligible for a mail-in return, Best Buy will cover all shipping costs.
Can I return a stove to Best Buy without a receipt?
Yes, Best Buy allows customers to return cooktops without a receipt to Best Buy within 15 days of receipt of the appliance.
However, you must provide an alternative proof of purchase that matches your purchase, such as a credit card.
If you lose your purchase receipt for a Thor Kitchen 36″ Built-in Cooktop, Kitchen Aid 30″ Built-in Cooktop or Samsung 30″ 4 Burner Cooktop, you can still return it to Best Buy.
Best Buy will process your return based on the details you provide, as long as they are valid under the Equipment Return Policy.
The same goes for refrigerators, microwaves, and ovens.
Does Best Buy accept open box appliance returns?
Yes, you can return an open box refrigerator, oven, microwave or range at any Best Buy store as long as it is in like-new condition.
Examples of out-of-the-box appliances sold at Best Buy include:
- Samsung 27.4 Copper.refrigerator
- LG 6.9 Copper Freestanding Oven
- Badge 1.1 Bronze.microwave
- Whirlpool 30″ Gas Cooktop
However, Best Buy may refuse your return if the out-of-the-box unit is damaged or defective during your warranty.
Additionally, any missing accessories and packaging will be charged a chargeback fee by Best Buy.
Returns of unpacked equipment must be made within the stated 15-day return period. Proof of purchase is required upon return.
Does Best Buy charge a restocking fee for appliances?
No, Best Buy will not charge a restocking fee if you return an unopened refrigerator, microwave, oven or cooktop.
However, you should return your device within the stated return period in order for your return to be accepted.
Can I return an appliance purchased as a gift to Best Buy?
Yes, Best Buy accepts returns on appliance purchases. Best Buy offers customers a store credit toward the purchase price of electrical gifts at Best Buy stores.
Best Buy will credit the gift buyer’s account for all appliance gifts returned by mail and send them a notification by email.
Does Best Buy offer pickup when returning devices?
Yes, Best Buy offers a pick-up service at the store manager’s expense for customers returning large appliances such as refrigerators and ovens.
Best Buy will only retrieve the device for return if you allow a Best Buy agent into your home, as a security measure for customers and delivery partners.
To arrange a pickup when returning a large refrigerator or oven, contact Best Buy through its online platform or visit in store.
Now that you know about Best Buy’s device return policy, you can also read our related posts about Best Buy’s 15-day return policy, Best Buy’s no-delivery return policy, and whether Best Buy checks serial numbers.
in conclusion
Best Buy considers refrigerators, microwaves, ovens, and cooktops to be major appliances; therefore, all customer returns should be returned within 15 days.
Best Buy’s consumer-friendly appliance returns and exchanges policy is the same for all Best Buy customers; Standard, Elite and Elite Plus members.
