Home Depot restocking fees (everything you need to know)
Although Home Depot stocks a wide variety of tools, supplies, and materials for your DIY and renovation projects, sometimes you might not get what you want on the first try.
So if you want to return something you bought at Home Depot, you might be wondering, does Home Depot charge a return fee? Here’s what I found!
Home Depot restocking fee
Home Depot charges a 15 percent restocking fee on custom products like building materials, flooring and lumber. Typically, Home Depot will only charge a restocking fee for the purchase of a Home Depot Pro Desk. Additionally, restocking fees do not apply to defective items or tools.
If you want to learn more about why Home Depot charges a return fee, whether you need to pay a return fee for a defective item, and more, keep reading!
Why does Home Depot charge a restocking fee?
Home Depot charges a 15% restocking fee on special order items to compensate for the purchase and delivery costs associated with these products.
Because special order items are custom items from outside suppliers, they cannot simply be returned to Home Depot stores and restocked for other customers to purchase.
In most cases, Home Depot must return these products to the original supplier for a restocking fee in the process.
As such, it charges customers who return or cancel special orders a restocking fee for those items.
How do you pay the Home Depot restocking fee?
Once Home Depot receives your returned special order item and the refund has been approved, the cost of the return will be deducted from the refund amount.
After deduction, the refund amount will be credited back to the purchase method you originally used for payment.
Remember, special order items must be returned to the Home Depot store where the item was originally purchased.
Does Home Depot charge a restocking fee for defective items?
In most cases, customers will not be charged a restocking fee and will receive a full refund when returning a defective special order item.
Return policies may vary by item because Home Depot orders special order items from a variety of outside suppliers including Owens Corning, Simpson Strong-Tie, and GAF.
Therefore, customers are advised to consult with the Home Depot Pro Desk at the store where they originally ordered when seeking to return a defective special order item.
Which items at Home Depot are subject to a restocking fee?
Special order items from Home Depot, including custom sizes and quantities of lumber, building materials and flooring, sometimes incur a 15% restocking fee.
Please note that the return fee for special order items will depend on the type of item and the return policy of the original supplier.
What items does Home Depot not charge a restocking fee?
All items, except special order items purchased from Home Depot Pro Desk, are free of restocking fees when returned or canceled.
But keep in mind that some special order items may also be waived from the return fee.
This will ultimately depend on the product, and your local Home Depot store will make any decisions on a per-item basis.
Now that you know more about Home Depot, you can also read our related posts about Home Depot’s no-receipt return policy, Home Depot restock times, and Home Depot return times.
in conclusion
Home Depot may charge a 15% restocking fee, but only on special order items. This is because special order items are custom items that Home Depot cannot restock and sell in its stores.
Instead, Home Depot typically must return the items to the original supplier, paying a restocking fee in the process. The restocking fee charged to the customer then covers this.
