Amazon Alexa Warranty (Time Frame, Claims, Repairs, Replacements, etc.)

Amazon Alexa Warranty (Time Frame, Claims, Repairs, Replacements, etc.)

While Amazon’s devices are popular and packed with many great features, they can be easily damaged. Luckily though, Amazon offers a warranty on most of its tech and devices!

If you own an Amazon Alexa/Echo, you might be wondering what the warranty for these devices is. If you want to find out, read on to see what I learned!

Amazon Alexa Warranty

Amazon offers a 1-year warranty on most Alexa/Echo devices. Customers can use this warranty to repair or replace their Alexa as long as they remain within the time frame granted under the warranty. Additionally, if their Alexa warranty expires, customers won’t be able to replace or repair their Alexa for free.

If you’d like to know more about warranties for other Alexa models, whether Amazon will replace or repair Alexa devices, and more, read on for helpful facts and information!

Which Amazon Alexa devices have a 1-year warranty?

Most Amazon Alexa devices come with a 1-year warranty. However, some Alexa devices only come with a 90-day warranty.

Alexa/Echo devices that currently offer a 1-year warranty are as follows:

• Echo (4th generation or earlier)
• Echo Plus (2nd generation or earlier)
• Echo Show (2nd generation or earlier)
• Echo Show 5 (2nd generation or earlier)
• Echo Show 8 (2nd generation or earlier)
• Echo Show 10
• Echo Dot (1st Generation)
• echo point
• echo look
• echo connection
• amazon faucet
• echo car
• echo son
• echo link
• echo link amplifier
• echo loop
• echo studio
• Echo Buds (1st Gen)
• Echo Buds Charging Case (1st Gen)
• Echo Buds (2nd Generation)
• Echo Buds Charging Case (Second Generation)
• Echo Frame (1st Generation)
• Echo Frame (Gen 2)
• AmazonBasics Microwave Oven
• Amazon Smart Oven
• Amazon Smart Plug
• Amazon Smart Soap Dispenser

Amazon’s list of devices may change in the future. Therefore, customers are advised to check Amazon’s warranty list before purchasing an Alexa to confirm which warranty they will be getting!

What is Amazon’s warranty on kids’ Alexa devices?

Amazon’s warranty on replacement Alexa models is different from the regular options customers will buy. The Alexa/Echo Dot and Echo Show 5 (Kids Edition) warranty is different than regular Alexa.

The Echo Dot/Show 5 Kids Edition comes with a two-year warranty! This hassle-free warranty allows kids to use their Echo Dot/Show 5 to a degree, and gives parents the ability to fix it with confidence.

Parents who find their child’s Echo Dot/Show 5 severely damaged can get a free replacement as long as they return the original within 90 days!

What is Amazon’s warranty on replacement Alexa devices?

Amazon’s warranty on replacement Alexa devices and accessories is slightly different than the main model’s warranty!

The following models are covered by a 90-day warranty as follows:

• Echo Dot (2nd generation or later)
• Echo Dot with clock (3rd generation or later)
• echoelasticity
• echoglow
• echo input
• Amazon Echo Remote (if purchased separately from Echo)
• Echo Auto Dash Mount (if purchased separately from Echo)
• Echo Car Air Vent Mount
• echo button
• echo wall clock
• Disney Echo Wall Clock

Amazon’s 90-day warranty listing may change in the future. Therefore, before purchasing an Alexa device, customers are encouraged to double check the Amazon warranty listing to make sure they understand the warranty limitations!

How do I claim the Alexa warranty?

Amazon offers its customers three options for obtaining warranty coverage for Alexa devices.

Customers can request a replacement, refund or repair of their Alexa.

In order to request a refund, a customer can do the following:

1. Log into their Amazon account and click on “My Orders”
2. Select “Problem With Order” next to the Alexa/Echo device
3. Select their Alexa questions from the Amazon listing
4. Click on “Request Refund” and use the Comments option to provide any necessary information and submit

To request a replacement, customers can do the following:

1. Log into their Amazon account and select Online Returns Center
2. Select “Returns” on the hub page
3. Select the Echo device they previously ordered
4. Click on “Return or Exchange Item” and select the reason for Alexa exchange
5. Obtain the exchange form provided by Amazon and print the return authorization form
6. Please place the authorization form inside the package before sealing Alexa for return

In order to request an Alexa repair, customers must do the following:

1. Log into their Amazon account and go to the Online Returns Center
2. Select “Return”
3. Select a previously purchased Alexa and mark it as defective
4. In the comments section, describe the specific problem with Alexa
5. Print the return label provided by Amazon and follow the return instructions listed in the Returns Center

The time to receive a replacement or repaired Alexa will vary depending on the extent of the damage and shipping standards in the customer’s location!

If you want to learn more about shopping on Amazon, you might also be interested in reading about the Amazon Kindle Warranty, the Amazon Fire Stick Warranty, and what the Amazon Smart Plug is.

in conclusion

Most Amazon Alexa/Echo devices come with a 1 year warranty! Other Alexa devices and accessories qualify for the 90-day warranty, such as kids’ Echo Dot and Echo Flex, including remotes and other accessories purchased separately.

Customers can send broken Alexa to Amazon for replacement or repair. Customers can also ask for a refund! To replace or repair Alexa, customers can seek assistance through the online returns center and order page.