Why isn’t Amazon Prime Video working? (9 different fixes)
There are a lot of great features available to Amazon Prime members for a fee. For example, Prime members get free shipping on products and an Amazon Prime Video subscription.
However, if your Amazon Prime Video suddenly stops working, it’s easy to start panicking and you might wonder if there are any quick fixes to fix the problem.
If your Amazon Prime Video isn’t working, here are a few ways to fix it!
How to Fix Amazon Prime Video?
There are several quick fixes for Amazon Prime Video streaming issues. For example, testing your internet connection, disconnecting from your VPN service, reinstalling the Amazon Prime Video app, and making sure not too many people are streaming at the same time are all easy ways to troubleshoot streaming issues.
To know more easy ways to fix Amazon Prime Video app, keep reading!
1. Check your internet connection
One of the easiest ways to fix Amazon Prime Video is to check your internet connection. Amazon Prime Video will not be able to stream any video on the streaming service without a fast internet connection.
Find your internet router and make sure it’s working and turned on.
Some Amazon Prime Video users recommend simply unplugging and replugging your internet router as a quick fix for streaming problems.
2. Test your internet speed
If you’ve checked your internet and found that your network is up and running, but your Amazon Prime Video still isn’t working, it’s time to check your internet speed.
Fortunately, there are several websites (such as speedtest.com and fast.com) that allow you to confirm whether your network speed is fast enough.
Amazon Prime recommends a minimum download speed of 1MB/s for SC content and 5MB/s for HD content. You can also try pausing other activities that may use the internet to increase your bandwidth speed.
If that still doesn’t work, you might consider changing your internet provider so you can stream Amazon Prime Video shows.
3. Restart the device
Another quick way to fix Amazon Prime Video is to restart the device you’re streaming on, whether it’s a TV, phone, or computer.
Rebooting the device refreshes its system, restarts the internet connection, and reconnects to the Amazon Prime Video servers.
Additionally, restarting your device ensures that temporary glitches in the system do not cause problems with your Amazon Prime Video streaming.
To restart Amazon Prime Video on your TV, disconnect the device from the power source, wait for a while, and then reconnect it.
After the TV restarts, try opening the Amazon Prime Video app again to see if it works.
If you stream Amazon Prime Video on your phone or computer, just shut down and restart your device and see if that fixes the problem.
Restarting your device is the most common solution to Amazon Prime Video streaming issues.
4. Make sure your browser and Amazon Prime Video are updated
If your internet browser or Amazon Prime Video app is out of date, this could be another reason why you can’t stream your favorite Prime shows.
For example, if you often watch Amazon Prime Video on your computer, check to see if your internet browser is up to date.
Videos on the Amazon Prime app will not play if your internet browser is not up to date.
Also, if you’re watching Amazon Prime Video on your TV, make sure you’re using the latest version of the Amazon Prime Video app.
If the Amazon Prime app is out of date, you may experience issues while streaming.
5. Log in to Amazon Prime Video on a different device
Another easy way to try to fix your Amazon Prime Video app is to use it on a different device.
If you switch devices and Amazon Prime Video starts working, there may be an internet connection issue on the original device.
However, if your Amazon Prime Video still won’t play after switching devices, the problem is most likely on Amazon’s part and you should call Amazon’s customer service (see below).
6. Disable your VPN service
Sometimes, if you are connected to a VPN service, you may not be able to stream Amazon Prime Video content on your device.
The reason a VPN service prevents you from streaming on Amazon Prime is because Amazon may think that you are in another country trying to watch content illegally.
Therefore, Amazon prevents you from streaming the content. Try disconnecting your VPN or any proxy server you’re connected to and reloading the Amazon Prime Video app for a quick fix.
7. Check how many people are streaming Amazon Prime Video
Like most other streaming devices, Amazon Prime Video has a limit on the number of people who can stream content at the same time.
So make sure you don’t reveal your Amazon password to more than one person, as Amazon Prime Video only allows two devices to stream content at the same time.
So if more than two people are trying to stream content at the same time, you won’t be able to do so.
One way to get around this if you have multiple people in your household is to download content before you plan to watch it.
When you download videos from Amazon Prime Video, you can watch them whenever you want, no matter how many other people are currently streaming.
8. Call the Amazon customer service hotline
As a last resort to resolve issues with Amazon Prime Video, contact Amazon Customer Service at (888) 280-4331. Amazon’s customer service line is available 24 hours a day, 7 days a week.
So, whenever you run into a problem, you can rely on Amazon’s customer service to help.
Keep in mind that you may have to wait a long time when calling Amazon customer service.
Also, make sure you have your Amazon account information ready so a representative can verify your account.
How to Fix Amazon Prime Video on Mobile Devices
If you’re watching Amazon Prime Video on a mobile device like an iPad, iPhone, or other smartphone, you can fix streaming issues by redownloading the app.
Some Amazon Prime Video users have reported that uninstalling the app before reinstalling after a few minutes can quickly resolve streaming issues.
To uninstall the Amazon Prime Video app, find the icon on your device and press it until a small “X” appears in the corner of the icon. Then, tap the “X” and wait for the app to be uninstalled.
After uninstalling the app, you can reinstall the Amazon Prime Video app from the App Store or Play Store, depending on whether you’re using an iPhone or Android device.
Uninstalling the Amazon Prime Video app will fix any bugs or functionality with the app and reset the app.
Make sure you have your Amazon login information, as you will have to log into that account after reinstalling.
To learn more about Amazon, you can also check out our related posts on renting movies on Amazon Prime, advertising on Amazon Prime, and how many devices Amazon Prime is available on.
in conclusion
If your Amazon Prime Video service isn’t working, there are ways to fix the problem quickly. The most common way to fix the problem is to restart the device.
However, you can also try disconnecting from your VPN service, check your internet connection speed, and download content to resolve streaming issues.
Essentially, there are many ways to fix your Amazon Prime Video without calling Amazon customer service!
