Amazon Order Cancellation Policy (How It Works, Refunds, etc.)
Shopping on Amazon is great; you can order just about any product imaginable from just about anywhere as long as you have an internet connection.
But what if you want to cancel your order? Does Amazon allow you to cancel an order? If so, how does Amazon refund your money?
Here’s everything I’ve found about Amazon’s order cancellation policy!
Amazon Order Cancellation Policy
Amazon customers can cancel an order as long as it is not in the shipping process. In case of cancellation, Amazon will issue a full refund of the original purchase price within 3 to 30 days, depending on your payment method. Additionally, there is no fee to cancel an Amazon order, whether it was shipped by Amazon or a third-party seller.
To learn the step-by-step process for canceling an order on Amazon’s website or mobile app, read on!
How do you cancel an order on Amazon?
Canceling an Amazon order is easy as the site allows you to do it in three easy steps.
First, go to the “Your Orders” section of your Amazon profile and find the order you want to cancel.
Then, check the box next to any item you want to cancel, which you can find next to the product. Finally, click the “Deselect Items” button after selecting the items you want to cancel.
After completing these three steps, the selected item will not be delivered to you.
How do you confirm a canceled order on Amazon?
There are two easy ways to confirm that your Amazon order has been cancelled.
First, after you submit your cancellation request, Amazon will send a confirmation email to the email address in your account.
However, if you do not receive an email confirmation, be sure to check your Amazon account. Once logged into your Amazon account, find the “Your Orders” section in your settings.
If you see the order in the “Cancelled Orders” section, you can rest assured that your order has been effectively cancelled.
Can you cancel an Amazon order that has already shipped?
Unfortunately, you cannot cancel an Amazon order that is already in the shipping process. However, Amazon does offer the opportunity to return or exchange an item.
If Amazon ships your order directly, you can refuse or return your package using Amazon’s Online Returns Center.
If a third-party seller shipped your order, you will need to contact the seller directly for information on how to return your order.
Is there a fee to cancel an Amazon order?
Some companies charge a fee for canceling an order, which is deducted from your refund. One of the conveniences of canceling an order on Amazon is that there are no fees for the process.
Therefore, after you cancel an order, Amazon will immediately return your funds to your account.
Can you cancel an Amazon order on the mobile app?
Amazon also allows you to cancel orders through the Amazon app, the process is very similar to the online steps. Once you find the main menu on the app, tap “Your Orders”.
Then, select the order you want to cancel and click “Cancel Item”, then click “Cancel Checked Item”.
If you do not see the item you originally wanted to cancel after viewing “Your Orders”, click “Show More Items”.
Similar to the online process, Amazon will send you a confirmation email to ensure your order has been effectively canceled.
Why are some Amazon orders automatically canceled?
Sometimes certain orders on Amazon are automatically canceled regardless of the customer’s request.
According to Amazon, some orders are automatically canceled if they are not shipped and not confirmed within 30 days of the estimated ship date.
It’s a long time for customers to wait a month for an order that Amazon should have shipped.
As a result, Amazon’s website includes automatic updates to the “Automatic Amazon Order Cancellation” schedule at the end of the month.
How do you handle unexpected Amazon order cancellations?
Unfortunately, if you accidentally cancel your order on Amazon, the process cannot be reversed.
If you purchased from a third-party seller, you can contact the seller directly and let them know that you accidentally canceled your order.
When you buy a product directly from Amazon, if you accidentally cancel it, you will need to reorder it.
How does Amazon refund?
Amazon guarantees that cancellation refunds will be processed within 3 to 30 business days, depending on your original payment method.
For example, purchases made with debit cards, checking accounts, or SNAP funds can take up to 10 business days to process.
In contrast, purchases made with credit cards or Amazon gift cards are a much quicker process (between one and five business days).
Refunds take the longest, up to 30 days, for items purchased with a prepaid credit card.
Refunds may take a few days to reach your account due to Amazon processing multiple cancellations and wanting to ensure that refunds are processed correctly.
Additionally, Amazon will refund your payment to the original payment method in your Amazon account.
Does Amazon issue full refunds for canceled orders?
Sometimes, when you return an order from Amazon, the company issues a partial refund.
However, for canceled Amazon orders, the company ensures that you will always receive a full refund for the original item value.
How do you check the status of your refund?
Just like you can check the status of canceled orders, Amazon also allows you to check the status of refunds. First, go to the “Your Orders” section of your Amazon account.
Once you’ve located your canceled order, select “Check return/refund status.” You can also check the status of your refund by selecting “View Order Details” next to the relevant order.
The status of your refund is shown at the bottom of the Order Summary page.
How do you return an item on Amazon?
Let’s say you want to cancel an order, but the product is already in the shipping and delivery phase. Fortunately, Amazon allows you to return almost all items within 30 days of the original purchase date.
To return a product to Amazon, first, find the “Your Orders” section of your Amazon account. Then find the order you want to return and select “Return or Exchange Item.”
Amazon then provides a drop-down menu of return reasons, so you have to select a return reason. Afterwards, Amazon will provide some options on how you want to return the item.
The most popular return method is to use the free shipping label provided by Amazon. After you’ve printed out the shipping label, you can take your order to any local UPS shipping center or Amazon drop-off location.
If you want to know more, you can also check out our related posts on Amazon’s pre-order policy, Amazon refunds and non-returns, and Amazon’s 30-day return policy.
in conclusion
Amazon allows you to cancel any order as long as your order is not in the shipping or “pending” process. Also, there is no fee to cancel an Amazon order.
After canceling an order, Amazon will send you a confirmation email, and you can check the status of your cancellation at any time.
Regarding the refund process, Amazon says it takes 3 to 30 days to refund the original purchase price.
