Amazon order says delivered but not received? (meaning, reason, refund + more)
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Some of the best days include a bang outside your front door and a notification that your Amazon package has arrived, but what does it mean when you get the same notification and open the door and see nothing?
So what does it mean when your Amazon order shows delivered but not received? I have the answer for you below!
Amazon order says delivered but not received in 2022?
In some cases, when you get a notification that your Amazon package was delivered but you haven’t received it as of 2022, it may simply be because it’s been placed out of sight. At other times, a package may be stolen, at which point Amazon customer service is here to help.
I’ll cover some of the reasons your Amazon order is marked as delivered but you haven’t received it, how accurate Amazon’s tracking really is, what to do if your package is lost, and more. continue reading!
Why is my Amazon order showing as undelivered?
There are several reasons why your Amazon order might say it was delivered but you don’t see it.
- It was placed where you didn’t check.
This happens a lot, the customer gets a delivery notification, but when they go out to check – the box is nowhere to be found.
So, what exactly happened to the package? Eventually, it was found hidden in a corner, behind a snow shovel.
While disturbing, the customer respects the dedication of the delivery man to make sure no one can see it and steal it!
- It’s actually with neighbors.
Much the same way people’s regular mail ends up in a neighbor’s mailbox, so may your package.
If you know your neighbors well and are willing to ask, walk over and ask if they’ve seen your delivery.
- It was incorrectly scanned and ran late.
It’s possible the package was pre-scanned on delivery, but still on the truck.
The delivery guy intends to deliver it to you the same day, but a little later than the actual scan.
Some delivery services run until 10pm, especially during busy times of the year such as winter holidays.
- USPS incorrectly marked the delivery.
Sometimes the USPS handles Amazon deliveries and the carriers for their service are caught falsifying delivery data to keep the statistics looking positive.
what does this mean?
Sometimes, when carriers are behind schedule, they don’t return to the post office with undelivered packages, but simply scan them to see if they were delivered.
Packages will be on the truck overnight, and then the carrier will pick them up the next day.
This keeps the USPS delivery stats on and up, so they can claim “98% of packages are delivered on time.”
How accurate is Amazon’s tracking?
Research shows that Amazon’s tracking is very accurate.
One of the reasons your packages tend to arrive earlier than expected is that Amazon overestimates how long it will take for delivery.
This accounts for any delays that may occur when delays seem likely.
Then, if there are no delays, the package arrives at your door early – who doesn’t love it!
Additionally, the company has launched Map Tracker for packages delivered by Amazon’s own fleet.
In these cases, you can view the deliveryman’s progress on the app’s map. You’ll get a notification like “Your package is 10 stops away from the hotel.” So specific!
How do you contact Amazon about a lost package?
If you suspect a package is lost, Amazon expects you to wait 48 hours.
After 48 hours, if your order still shows delivered but you haven’t received it, you can refer the matter to its customer service.
Go into the app or Amazon.com and navigate to Customer Service.
On the app, you press the three horizontal lines in the lower right corner and scroll down to the very bottom.
On the website, customer service should be just to the right of the three horizontal lines in the upper left corner.
Select “Delivery, Order or Return” from the menu and the app/website will guide you through the actions required to report a missing order.
Will Amazon return lost packages?
Despite losing $25 million a day to lost or stolen orders, Amazon tends to refund lost packages more frequently.
After briefly explaining the situation, or better showing video proof of the theft from the doorbell camera, you should be able to get your money back with zero questions.
Just make sure you read the fine print and receive your claim by the deadline.
What happens when Amazon delivers to the wrong house?
If Amazon sent your package to the wrong place, and it’s someone you know (like your next-door neighbor), you can go to them and ask for your package.
If it’s not someone you know, it’s a little trickier.
You won’t know where it is or if it’s stolen, so your best bet is to contact customer service.
People expecting to receive packages will do the same, and companies that have built a reputation on expected technology will be able to put two and two together.
However, if not, you can complete the steps to get a refund and/or a replacement order.
To learn more, you can also read our post on Amazon packages being delayed in transit, whether Amazon packages arrive early, and whether you can pick up Amazon packages.
in conclusion
If your Amazon order shows as delivered, but you haven’t received your package, there could be a number of reasons, including an incorrect scan, a well-hidden package, or theft.
Amazon warns its customers to wait at least 48 hours before reporting a lost or stolen package, but the company is very generous with refunds or replacement orders.
