Amazon UK complaints (how to make, common types of complaints + contact details)
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If you want to order anything online, from household essentials to clothing, Amazon is the place to go. In some cases, customers encounter many challenges when shopping on e-commerce sites.
If you’re stuck buying from Amazon UK and want to know how to file a complaint, read on and find out the best way!
How will Amazon UK handle and receive complaints in 2022?
From 2022, Amazon UK will accept complaints from individuals using the e-commerce platform. Complaints can be sent via telephone, online chat systems and social media. Once a complaint is received, Amazon reviews it and provides an appropriate solution. Fortunately, Amazon UK is rated highly for handling complaints effectively.
If you want to learn more about the common types of complaints on Amazon UK, how to make a complaint, contact the company and more, keep reading!
How do I complain to Amazon UK?
You can file a complaint with Amazon UK by contacting the support team via live chat, calling the customer service team, or messaging the company’s social media platforms.
In addition, here is the procedure for making a complaint to Amazon UK through the channels provided:
Call Amazon UK
You can call Amazon UK through the Contact Us section on the company’s website. However, you will need to enter your account details to access this feature.
Alternatively, if you are within the UK, you can call Amazon UK directly on 0800 279 7234 and +44 207 084 7911.
Also, if you need to complain about an Amazon Kindle, you can contact Amazon UK on 0800 496 2449 and +44 203 356 6212 if you are outside the UK.
Additionally, you can click the “We can call you” link on the page, which will redirect you to a window prompting you to enter additional information about your complaint.
On the new window, use the several options on the page to choose a reason for calling Amazon UK.
Additionally, you must select an option from “Tell us more about your question” to provide more details when calling Amazon UK.
Once this is done, click the “Phone” button at the bottom of the page. However, make sure to enter your phone number and click the “Call Now” button.
When the button is clicked, the action sends a message to Amazon’s customer support with all the information you provided during the process.
Typically, it takes 2 to 15 minutes to receive a call from an Amazon UK customer service agent, but may take longer during peak times due to the high volume of call requests.
Chat online with Amazon UK
Amazon UK Live Chat option is available in the Contact Us section. With this, this method offers customers the fastest way to complain to Amazon UK.
Additionally, the live chat will prompt you to log into your Amazon UK account.
Once logged into your account, click the “Start Chat Now” button to initiate an online chat. In the chat window, just enter your complaint and send it.
Also, chatbots may ask more questions and try to provide solutions to your complaints. However, you can still request to speak to someone by typing “I need to speak to someone.”
Use the company’s social media platform
Fortunately, you can privately message Amazon UK using the company’s Twitter and Facebook pages.
That said, you can access Amazon UK’s official customer service account on Twitter via @AmazonHelp, which is available 7 days a week.
Additionally, Amazon UK’s Facebook support team is dedicated to resolving customer complaints 7 days a week from 7:00am to 7:00pm.
However, if you can’t send a message to Amazon UK, you can make a public post on the official page.
However, you must ensure that you do not provide private information on public forums.
What are the common types of complaints made to Amazon UK?
The following are common types of complaints made to Amazon UK:
Complaints about the Amazon Platinum Mastercard
- Purchase Complaint
- Complaints about defaulting accounts
- file a complaint
- Balance Dispute Complaint
- Complaint about the card limit
- Complaints about charges and charges
- Complaints about credit report or file problems
- Service Problem Complaint
- Direct Debit Complaint
- Fraud-related complaints
- Complaints arising from incorrect information
- Complaints about irresponsible loans
- Complaints about payment problems
- Complaint card issue
- Trading Complaints
- Complaints of Unwanted Communications
Complaints about Amazon Prime
- Account Problem Complaint
- Complaint Handling Issues
- Complaints about payment or order issues
- Refund and Cancellation Complaints
- Complaints about streaming issues
Complaints about Amazon gift cards and coupons
- Complaint Handling Complaints
- Employee Conduct Complaints
- delivery complaints
- Personal Account Complaint
- Payment Complaint
- pricing issues
- Refund and Return Complaints
Complaints about online shopping through Amazon
- Complaints about click and collection issues
- Service Problem Complaint
- Express problem complaint
- Online Account Problem Complaint
- Out of stock complaints
- Complaints about payment problems
- Complaints about plastic waste and environmental issues
- Complain about pricing issues
- Complaints about product quality problems
- Warranty Issue Complaint
- Complaints about refunds and returns
- Complaints about coupon or promotion issues
Complaints about privacy and data protection issues
- Data Breach Complaint
- Complaints about personal information issues
- Complaints of Unwelcome Marketing
How do I contact Amazon UK in the event of a complaint?
If you have a complaint about products and services offered by Amazon UK, you can contact the company through the following channels:
- Visit the company website through customer service and provide customer service via live chat
- Call Customer Service on 0800 279 7234 if you are within the UK or +44 207 084 7911 if you are outside the UK
- Send a direct message to the company’s Twitter handle via co.uk (UK)
- Send a direct message to the company’s Facebook page via co.uk
How do I email my complaint to Amazon UK?
Unfortunately, Amazon UK no longer provides a complaint email address, making it impossible for customers to file complaints via email.
Initially, customers can send a complaint to Amazon UK by emailing complaints@amazon.co.uk.
However, the company limited complaint communication channels to live chat, phone calls and social media platforms.
How can I complain to Amazon UK?
If you feel that Amazon UK has not resolved your complaint well, you can send your complaint to the Online Dispute Resolution Platform (ODR Platform).
However, Amazon encourages consumers to seek help from Amazon UK before filing a complaint through the ODR platform.
How efficiently does Amazon UK handle complaints?
Fortunately, Amazon UK is rated highly for providing effective customer service, which shows that the e-commerce company handles complaints effectively.
Also, some review sites give the company good reviews.
For example, site jabber rates Amazon UK 3.39 stars.
This again shows that most consumers are satisfied with the way the company handles their complaints.
To learn more, you can also read our posts on Amazon Fulfillment Complaints, Amazon Flex Complaints, and Amazon Canada Complaints.
in conclusion
In conclusion, Amazon UK has an internal process for receiving and handling consumer complaints.
That is, individuals can inform the company of their problems by calling, initiating an online chat, or messaging their social media pages.
Best of all, Amazon UK resolves complaints quickly.
