AutoZone No Receipt Return Policy (Your Complete Guide)
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Almost all major retail stores require customers to bring the original receipt when returning purchased products, as this makes the return process faster and more efficient.
However, it is very common to lose receipts, especially if you have previously purchased the product. If you purchased from AutoZone, can you return it without a receipt? Here’s everything you need to know!
2022 AutoZone Return Policy Without Receipt
From 2022, AutoZone customers can return products without a receipt. However, you will need to contact AutoZone’s customer support team for a trade order and details on how to do this. Although AutoZone’s return policy states that you need a receipt when returning all items, employees can process your return without a receipt.
To learn more about AutoZone’s return policy, what to do if you don’t have a receipt, and more, keep reading!
How do I return an item without a receipt in AutoZone?
When you call the AutoZone customer support team at 800-288-6966, an employee will help you find your receipt by getting your transaction order.
Additionally, they will explain the process you can use to return your product to the nearest AutoZone store.
As part of the return policy, an AutoZone employee will check your ID as this is part of the refund verification process. This way, AutoZone staff will use your ID to retrieve your trade order.
For your identity, you can provide any of the following:
- US or Canadian driver’s license
- Military ID
- Mexican voter registration card
- passport
- US state ID
- Canadian Provincial ID
- US Laser Visa
Unfortunately, AutoZone will not accept returns without your ID.
Additionally, AutoZone checks for red flags, especially if you show up in their database as someone who frequently returns products without a receipt.
So keep in mind that returns should be within 90 days of purchase. Otherwise, the staff will not accept the item.
According to the return policy, it is best to return the product in its original packaging. That said, AutoZone reserves the right to refuse returns if you do not have the correct packaging.
What type of refund can I get for items without a receipt?
AutoZone insists customers include receipts when returning goods, as it makes it easier to track orders and process refunds. However, if you don’t, you can still get a refund.
Additionally, if you purchased an item on AutoZone.com with a credit card, it is recommended that you bring your card to the store. AutoZone will then credit it with the price of the part or accessory.
Additionally, if you paid via PayPal, AutoZone will initiate a refund to your PayPal account after you return the item.
On the other hand, if your product was shipped by post and you need to send it back, AutoZone will only reimburse you for shipping costs in the event of a shipping error or if the product was defective in transit.
So once your return is accepted, you can get a refund and use it to buy another item in the store.
Can I return items to AutoZone by mail without a receipt?
If you have purchased an auto part or accessory online and need to return it in the mail without a receipt, you will need to contact the AutoZone team first to find out the best solution.
According to AutoZone, if your product is eligible for a return, it will be charged to your credit card at the full price.
Therefore, if you do not have a receipt, you can consult AutoZone to track your transaction order.
However, AutoZone will not accept returns if your item is not eligible.
Can you return a product to any AutoZone store without a receipt?
Yes, you can return items to the nearest AutoZone store when you do not have a receipt.
That is, as long as you are within the 90-day warranty period, AutoZone staff can find your details in their database.
After contacting the customer support team, you can go to the nearest store with the item in its original packaging.
However, if you’re going to a different store than the one you purchased the item from, remember to bring your ID and credit card to facilitate refunds.
Additionally, this information is standard for all AutoZone stores.
To learn more, you can also read our posts on AutoZone Return Policy, AutoZone Battery Return Policy, and AutoZone Complaints.
in conclusion
AutoZone customers can return products without a receipt. However, you will first need to contact the customer support team to get a trade order.
If you don’t have a receipt, make sure to follow the return policy guidelines, put the item in its original packaging and carry government-issued ID.
According to AutoZone’s policy, customers will receive a refund based on their payment method. So, when you go to the store, please provide your credit card or PayPal details for a refund.
