Can I cancel a FedEx shipment? (+ other FAQs)
Maybe you had buyer’s regret and changed your mind about ordering something, or maybe you found a cheaper shipping option elsewhere. For whatever reason, you may find yourself wanting to cancel a FedEx shipment.
Well, in this article, you’ll learn all about how to cancel your FedEx shipment, including how to cancel, deadlines, and whether you can get a refund, read on!
Can I cancel a FedEx shipment in 2022?
FedEx customers have 12 hours to cancel their 2022 orders on or before the shipping date printed on the label. Packages can be cancelled in transit. For shippers, this involves contacting FedEx and returning the package to the sender. For the recipient, this involves refusing delivery. Shipments can be cancelled through the Delivery Manager or Ship Manager tools.
If you have a FedEx shipment that needs to be cancelled, be sure to keep reading this article for more helpful information!
How soon do I have to cancel a FedEx shipment?
You can cancel an online shipment up to 12 hours before the shipping date printed on the label.
Can you cancel a FedEx package in transit?
It’s possible to cancel it before FedEx ships it, but once the package is in transit, things get a little harder.
While FedEx has a great system for rerouting packages to another delivery location, the system isn’t really set up to stop packages as they move through the FedEx network.
However, you do have options.
For example, if you are a shipper and want to cancel a delivery, please call FedEx Customer Service at 1 (800) 463-3339.
When you call, tell the representative to cancel the delivery and request that the package be returned to you.
Also, if you are the consignee (i.e. the person receiving the package), you have two options.
You can contact the shipper and ask them to cancel the shipment, or you can refuse the shipment while it is shipping.
To decline an order, leave a note on your door stating that you are rejecting the package and asking the driver not to leave the item.
How do I cancel a FedEx shipment?
To cancel the delivery and return the package to the original shipping address, please follow these steps:
- Sign in to your FedEx account.
- Go to the tracking page and enter your tracking number.
- choose Manage deliveryThen return to shipper.
- Explain why you are returning the package.
- click continue.
- Provide your contact information and click submit.
- Note the case number and click complete.
For enterprise customers using Ship Manager, please follow these steps to cancel a shipment:
- Log in to your FedEx Ship Manager account.
- click transportation Tabs on the left navigation bar.
- Select the three vertical dots next to the shipment you want to cancel.
- click Cancel.
- If a pickup was previously scheduled, please cancel the pickup.
Can I get a refund after canceling a FedEx shipment?
If you’re canceling a FedEx shipment, there’s reason to wonder if you’ll get a refund. Well, the answer really depends on each situation.
For example, if you buy an unused label, you will get your money back without a problem.
To do so, simply cancel the tag within 90 days of its creation and wait for the funds to enter your account.
The process is simple because FedEx uses a scanning bill service. This means that the tags will not be charged until they are used, so there is no need for a refund process.
If you’re a shipper and you’re canceling a shipment that’s already shipped, you’re mostly out of luck when it comes to requesting a refund.
The only time you may get a refund is if FedEx makes a mistake (such as damaging or losing your package).
If you are the recipient of the package and it refuses to deliver, you can ask for a refund, provided you can provide a good reason.
However, it’s not entirely clear what reasons FedEx accepts refunds for, so please contact customer service for more information.
To learn more, you can also check out our posts on FedEx Shipping Limits, FedEx Reptile Shipping, and FedEx Home Delivery Speeds.
in conclusion
When it comes to canceling FedEx shipments, the best advice seems to be the sooner the better. If you decide to cancel after purchasing the label or before the package is shipped, there is a good chance you will receive a refund.
On the other hand, if your package is already in transit, there is not much you can do but refuse delivery and/or return the package to the sender. You also most likely won’t get a refund if you go that route.
