Curbside Pickup Statistics (23 Fun Facts, Trends + Statistics)
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Curbside pickups have gained tremendous popularity over the past few years, are you wondering some top curbside pickup stats and facts?
If so, read on as I’ve been researching curbside pickup stats and have a lot of valuable and cool info to share!
2022 Curbside Pickup Statistics
Curbside pickup has become very popular for its convenience, and as of 2022, more than half of retail chains now offer the service. Additionally, nearly 90% prefer to shop at businesses that offer curbside pickup. Companies that offer curbside pickup notify customers to buy more (about one to two items) per transaction.
Do you want to know other curbside pickup stats or want your question answered? Read on to learn all about curbside pickup below!
1. Over 50% of retail chains offer curbside pickup
Curbside pickup has been booming since 2020, with over 50% of retail chains offering curbside pickup to customers as of early 2021.
By comparison, at the start of 2020, only 6.6% of the top 1,000 retail chains offered curbside pickup, so the country saw a huge boom in service between 2020 and 2021.
2. 47.4% choose curbside pickup to avoid fees
47.4% choose to use curbside pickup to avoid shipping or shipping costs because curbside pickup is generally free.
3. Michaels & JoAnn launch curbside pickup in March 2020
The two brands that are launching curbside pickup for the first time are Michaels & JoAnn, which launched the service in March 2020 along with a number of other retailers.
4. 87% want to continue curbside pickup
Curbside pickup has increased significantly since 2020, with 87% of respondents expecting the service to continue to be an option for restaurants and other businesses.
Additionally, most people want curbside pickup as an option to limit their contact with others or limit in-person trips to the store.
5. 41% buy items online for curbside pickup
A survey found that 41 percent of people ordered online and opted for curbside or in-store pickup, an interesting trend that is expected to continue.
6. Consumers choose curbside pickup for convenience
One of the main reasons why curbside pickup is so popular is because people enjoy the convenience of having their items delivered directly to their car.
As such, it is expected that this contactless option will continue to gain popularity as more and more people find it convenient to check in and have their orders delivered to them.
7. 45% of consumers say curbside pickup is a bad experience
Not everyone has had a great curbside pickup experience, with more than 45% saying the curbside pickup experience was terrible, according to a survey.
However, since curbside pickup is still in its infancy, you can assume that businesses will learn how to use curbside pickup to better serve customers and adopt better technology.
8. 55% had a smooth curbside pickup experience
While 45% had a poor or bumpy curbside pickup experience, more than 55% said their curbside pickup experience was smooth.
So you can assume that some businesses have implemented better curbside pickup technology or are already using similar options for curbside pickup, so it’s more fluid.
9. 25% said they only rely on curbside pickup
Of everyone surveyed, about a quarter said they completely relied on curbside pickup, but would go to in-store pickup if there was no option.
However, 21% of respondents said they did not use curbside pickup or change their shopping habits when they were offered in stores.
10. 41% of retailers say curbside pickup adds 1-2 items
An interesting statistic for curbside pickup is that about 41% of retailers report that consumers buy an average of one or two more items when using the curbside pickup option.
So you can assume that curbside pickup is making people spend more money online or make impulse purchases on a website or a retailer’s app.
11. 48% of consumers used curbside pickup before COVID
In 2020, when COVID first hit, curbside pickup increased a lot, but 48% reported using curbside pickup before the pandemic began, making it a more common option.
12. 36% of Gen Z will opt for curbside pickup
Gen Z is the group most likely to use the curbside pickup option, with 36% of Gen Z opting for curbside pickup.
13. 31% of millennials are likely to use curbside pickup
According to a survey, only 31% of millennials are likely to use curbside pickup, but that’s still a significant number of millennials opting for the service.
14. In 2025, 10% of sales will come from curbside pickup
An interesting trend in curbside pickup is that it is expected to gain momentum, with an estimated 10% of all sales coming from curbside pickup orders by 2025.
15. U.S. shoppers spent $72.46 billion via curbside pickup in 2020
An amazing fact about curbside pickup is that Americans spent an estimated $72.46 billion in 2020 when shopping and using curbside pickup.
Additionally, 9.1% of e-commerce sales came from curbside pickup, a relatively large number considering the limited scope of curbside pickup at the time.
16. 27% of retailers report curbside pickup orders are ready in 30 minutes or less
One of the big advantages of curbside pickup is the ability to place orders quickly, which is where customers love curbside pickup.
For example, 27% of retailers report that they have curbside orders ready in 30 minutes or less!
17. 68% will continue to use curbside pickup
Despite the boom in curbside pickup due to COVID, 68% of respondents said they will continue to use curbside pickup after the COVID pandemic ends.
So you can assume that curbside pickup will continue to grow in the next few years as people get used to it and want to keep using it for shopping.
18. In 2020, 64% of curbside pickup sales came from 7 retailers
Seven major retailers lead the way in curbside pickup in 2020, with the following stores accounting for approximately 64% of U.S. curbside pickup sales:
- walmart
- The Home Depot
- Best Buy
- Lowe’s
- Nordstrom
- Target
- Macy’s
19. 67% have used curbside pickup in the past 6 months
A cool trend around curbside pickup is that about 67% of people have used curbside pickup at least once in the past six months, which shows it shows no signs of slowing down!
20. 94% of retailers say the wait time for curbside pickup is less than 8 minutes
One area where retailers excel in curbside pickup is the wait time for curbside pickup orders to be delivered to customers outside.
For example, about 94% of retailers report that customers wait less than 8 minutes using curbside pickup.
21. 13% use curbside pickup 20 or more times
Curbside pickup has become very popular, with 13% reporting using the curbside pickup option 20 or more times, suggesting it’s a top choice for some shoppers.
22. 31.6% of retailers say keeping up with the competition is the reason they implement curbside pickup
One of the main reasons retailers are quick to implement curbside pickup is that they want to keep up with the competition and not let competitors steal business from them.
23. 64% will increase curbside pickup orders in the next 6 months
People are reluctant to give up curbside pickup, which shows that 64% say they will increase curbside pickup orders in the next six months.
Additionally, it shows a trend among shoppers, most of whom plan to continue using curbside pickup, and are likely to use this option to buy more items.
When will curbside pickup start at Target?
Target started curbside pickup in 2018, but it wasn’t available in all U.S. states until late 2019.
When will Walmart launch curbside pickup?
Walmart was one of the first retailers to offer curbside pickup since it began offering curbside pickup nationwide in 2015, and it has only improved over the past few years.
To find out more, you can also read our posts on Does Aldi have curbside pickup, Meijer has curbside pickup and IKEA has curbside pickup.
in conclusion
There are several incredible stats for curbside pickup, such as 94% of retailers reporting wait times of 8 minutes or less, and by 2025, 10% of all sales will come from curbside pickup.
Additionally, 13% use curbside pickup 20 or more times, while 64% say they will increase curbside pickup orders in the next six months.
Finally, over 50% of retail stores offer curbside pickup, and 87% of respondents expect curbside pickup to continue as an option in the future.
