Does Amazon have a phone number? (+ other FAQs)
While Amazon is known for providing fairly reliable service, there are times when customers need help processing an order or having questions about a product.
Therefore, customers may wonder how they can find Amazon. So, does Amazon have a phone number, or do they offer other channels for customer service? If you want to know, keep reading!
Does Amazon have a phone number?
Amazon has a customer service phone number that is available 24 hours a day. Customers can speak with a real customer service representative from 3 a.m. to 10 p.m. PST, and can use Amazon’s automated customer service recordings from 11 p.m. to 2 a.m. Amazon’s phone number is 1-888-280-4331, which customers worldwide can call.
If you want to learn more about Amazon’s other customer service methods and how customer service can assist with returns, refunds, and more, read on for more facts and tips!
How to contact Amazon customer service?
To contact customer service directly, customers can call Amazon’s 1-800 number 24 hours a day, 7 days a week.
Plus, customers have access to live personnel from 3am to 10pm and access to pre-recorded assistance from 11pm to 2am!
However, customers may endure lengthy wait times when calling Amazon customer service.
Fortunately, though, they offer several other ways to get help.
Amazon offers a live chat feature on its customer service page where customers can chat with a live customer service agent via instant message.
However, customers should be aware that agents using the live chat feature are not authorized to perform certain actions and may advise customers to call the 1-800 number if they have complex issues.
Does Amazon have 24/7 customer service?
Amazon offers 24/7 customer service through its website chat feature and 1-800 number.
However, customers can only contact live customer service agents between 3:00 am and 10:00 pm PST.
From 11:00 p.m. to 2:00 a.m. PST, customers can only take advantage of Amazon’s robotic customer service, which is programmed into the site’s chat function and programmed through their 1-800 number.
Therefore, if customers encounter complex issues and need human customer service assistance, it is recommended that they contact Amazon between mid-morning and early evening, because this is the best time to contact human customer service.
How can I get a refund on Amazon?
Customers who need an Amazon refund can use their returns page without having to contact a live customer service agent!
In order to request a refund, a customer can do the following:
- After logging into the account, the customer must open the “Your Orders” page on the right side of the screen
- Once on the order page, find the order that needs to be refunded and select the “Problem With Order” option
- Select an issue from the list and press the “Request Refund” option
- Enter any relevant comments in the comment box and press “Submit”
Customers should be aware that Amazon may take up to a week to review and approve refund requests.
However, once Amazon has made a refund decision, Amazon will send an email to the requesting customer.
How do I get a refund from Amazon if I don’t have delivery?
If customers do not receive packages they ordered from Amazon, they can request refunds and claims by going to Account & Listings > Your Account > Your Orders.
After locating your order page and selecting the order they would like a refund for, the customer can select the “Submit/View Claim” option.
In the first box, customers can explain why they are making a claim, and in the second box they can choose to request a refund through the AZ Guarantee.
If customers do not receive a timely response to their AZ Guarantee claim, they can receive more direct assistance by contacting Amazon’s customer service phone number.
If I cancel Amazon Prime, will I get a refund?
Customers who have created an Amazon Prime account but have not yet used their Prime benefits are eligible for a full account refund.
Customers will receive their refund within 3-5 working days after canceling their account.
To learn more about Amazon’s services, you can also read our related articles on whether Amazon can pay in installments, Amazon refunds without returns, and Amazon member refunds.
in conclusion
Amazon has a 1-800 customer service number that is available 24/7 to serve customers worldwide. From 3:00 am to 10:00 pm PST, customers can speak with a live customer service agent by phone.
However, from 11:00 p.m. to 2:00 a.m. PST, customers will have access to robo-customer service.
In addition to the 1-800 number, Amazon also offers customer service through a live chat feature on its website.
Customers can chat with a live customer service agent during business hours and can be operated by a bot during Amazon’s off hours.
