If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement.
Additionally, What should I do if I receive a damaged or wrong product? What a Seller Should Do about Damaged Product
- Initiate a full refund without requiring the product to be returned.
- Offer a partial refund (depending on the severity of the damage) without requiring the product to be returned.
- Send a replacement item with or without requiring the return of the original.
Can you return a damaged TV to Best Buy?
Best Buy accepts damaged TV returns by mail, and you can initiate a return for a damaged TV by calling 1-888-BEST BUY (1-888-237-8289) for special instructions. What is this? Note that all returns are to be made within the stipulated period depending on your membership status at Best Buy.
Also, Can I return damaged product? Damaged Goods FAQ
The seller can either initiate a full refund without requiring the product to be returned or offer a partial refund. Alternatively, the seller can also send a replacement product.
Does Best Buy refund shipping?
If the delivery is not able to be completed, your order will be returned to the store, and a full refund of your order and shipping costs will be completed within 24 hours of it being returned.
Beside this, Can I return a damaged laptop to Best Buy? What is this? Best Buy reserves the right to process your return request if the laptop appears dented, scratched, damaged, or missing major components. Also, Best Buy may fail to process your return request if there is no proof of purchase.
What delivery company does Best Buy use? We use these major carriers to ship items: UPS, FedEx and USPS. In select areas we may also use Best Buy employees or these other carriers to ship items: OnTrac, Lone Star Overnight (LSO), Deliv, Shipt, and Roadie.
How do I get a replacement at Best Buy? If you need to order a replacement part for a product under a Geek Squad® Protection Plan, please call us at 1-866-933-5552. If your item needing repair is still under the manufacturer’s warranty, please contact your manufacturer for assistance. You can find a link to their contact information here.
How strict is Best Buy return policy?
Best Buy does not allow customers with standard membership to return items after 15 days as of 2022. Only Elite and Elite Plus members have 30 days and 45 days respectively to return most items, except for major appliances (15 days limit) and cellphones and tablets (14 days limit).
What is Best Buy product Replacement Plan? The Best Buy Product Replacement Plan clearly states that a product will be replaced if it is found defective under normal usage. In short, if you crack your screen, spill something on your phone, or simply break it in most other fashions, you cannot replace your phone under the Product Replacement Plan.
Does Geek Squad cover accidental damage?
A: Geek Squad Protection is a Service Plan. If you purchase a plan that includes Accidental Damage from Handling, accidental spills would be covered.
Does Best Buy cover physical damage? Regardless of owner, product has its warranty. A: AnswerYes, accidental damage is covered.
Can I return an item to Best Buy if I opened it?
Best Buy allows customers to return nearly all open box items (including open-box items, new, clearance, re-owned and refurbished products) as long as the return is made within the applicable return and exchange period.
Does Best Buy check returned items?
What is this? Best Buy will check for the serial numbers of return items as soon as a customer requests a return during the return and exchange period. Besides the serial number, Best Buy will need to check the proof of purchase before processing the return request.
Will Best Buy return without receipt? Best Buy accepts the return of items without a receipt within 14-45 days of purchase as of 2022. If a receipt is not provided during the eligible return period, customers can produce alternative proof of purchase such as packing clips and credit card statements.
How do I claim my Best Buy warranty? Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can guide you in these steps.
How long is the warranty at Best Buy?
How long does the coverage last? The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product.
How much is the Geek Squad protection plan? Geek Squad Basic Protection — service fees.
| Phone cost | 1-year Geek Squad Basic Protection Plan | 2-year Geek Squad Basic Protection Plan |
|---|---|---|
| $300 — $349.99 | $69.99 | $109.99 |
| $350 — $399.99 | $79.99 | $119.99 |
| $400 — $449.99 | $89.99 | $129.99 |
| $450 — $499.99 | $99.99 | $149.99 |
How do I make a claim with Geek Squad?
– How do I file a claim with my Geek Squad Protection plan for Wireless?
- Click on “File a Claim”, then sign in or create a profile. …
- Click on “Protection Plans”.
- Expand the product on the list on the left and select the product number.
- Click on “File a Claim” in the “More Tools” menu on the right.
Does Best Buy cover water damage? Yes, accidental damage is covered.
What is 3 year ADH warranty Best Buy?
3-Year Accidental Geek Squad Protection
- If you accidentally damage your product while handling it, we’ll take care of it. …
- If there’s a failure from normal wear and tear, we’ll repair it. …
- If your battery won’t hold a charge, we’ll replace it. …
- If your hard drive stops working, we’ll repair it.
Does Best Buy Total Tech cover previous purchases? No, Best Buy Totaltech™ only covers installation services on devices purchased at Best Buy and when the installation services are added in the same transaction. However, you’ll save 20% on labor for in-home setup and standard installation of eligible products you’ve already purchased, no matter where you bought them.
Does Total Tech cover burn-in?
If you accidentally damage your product while handling it, we’ll take care of it. If your screen has bad pixels, screen image burn-in or a shadow image, we’ll correct it. If you have at least three pixels that are always the same color or a ghost image that won’t go away, we’ll get your screen looking like new.
Does Best Buy extended warranty cover burn-in? The only extended warranty that cover burn-in is the one that offer best buy. So if you are planning to purchase this tv i recommend the extended warranty from best buy.
How do I avoid restocking fee at Best Buy?
How Do I Avoid Restocking Fee At Best Buy? If Best Buy charges restocking fees for the item you intend to return, you can avoid restocking fees by not opening the item.
Do I need the box to return to Best Buy? Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
How do I return an online purchase?
- Read the store’s return policy. Before you purchase anything, carefully read through the store’s policy about how to return something you ordered online. …
- Keep the original packaging. …
- Take photos of any damage or defects. …
- Start the return process ASAP.
What is return abuse?
Returns abuse is when customers take advantage of a business’s returns policy for profit or material gain. Common types of returns abuse include: Using an item, then returning it for a refund. Returning a different item than the one purchased. Using free trial periods repeatedly without purchasing.
Does Best Buy give cash for returns?
Yes you can get a cash refund. Keep in mind anything over $800 will be mailed to you. As per the Best Buy Policy: If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days.
✅ Join our Customer Support & Advices Community and share you ideas today !
