Does Grubhub have a live chat feature? (all you must know)
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A service like Grubhub has several parts that work. Between restaurants, drivers, and payment processors, there are many different places where things can go wrong.
When this happens, you need to contact customer service. If you’d like to contact Grubhub support via live chat, we’ve checked if you can, read on to learn more!
Is Grubhub Live Chat in 2022?
Grubhub includes live chat as one of the options you can use to contact customer service in 2022. Grubhub’s live chat feature is available 24/7 and requires you to log in for the best experience. Before sending a message through Grubhub’s live chat system, you will need to provide your name and (optional) your phone number.
Read on to learn everything you need to know about Grubhub’s live chat feature, including how to access it, alternatives to getting customer support, and more!
How to use Grubhub Live Chat
To use Grubhub’s live chat feature, you’ll need to visit the contact section of the company’s website and navigate to that page for further assistance.
On this page, click the “Chat with us” button and wait for the chat box to pop up on the right side of the page.
Enter your name and email address in the appropriate fields. You can also enter your phone number and information if desired.
Providing your phone number allows customer support to contact you directly if you leave the platform for more urgent or sensitive issues.
You don’t have to type a message, but it helps because it lets customer support know exactly what you’re contacting them about.
If you leave the message field blank, someone may contact you via your email to follow up, or they may look through your account for recent complaints and issues to resolve.
We recommend that you enter your information here to expedite the process by identifying the problem from the start.
How can I contact Grubhub directly?
In addition to live chat, you can also contact Grubhub directly via:
- Telephone – You can call Grubhub Customer Support at 877-585-7878
- Email – You can email Grubhub customer support at help_me@grubhub.com, but this may take longer to get a response than other options
- social media – You can report your concerns to Grubhub’s official social media accounts, which you can find on Twitter, Facebook, TikTok, Instagram, and Pinterest at @Grubhub
How do I report a problem with Grubhub?
You can report issues with Grubhub through its official channels, including the app, website, email, phone, live chat or social media accounts.
If you’ve done this and your issue is still not resolved, you can try reporting it on the public forum.
One of the most popular methods is to file a complaint with the Better Business Bureau (BBB).
Since most companies take complaints against the BBB seriously because they affect ratings, Grubhub may act sooner.
You can also use social media, but report issues to Grubhub on public forums instead of sending them a DM.
Twitter is a great option because you can choose to tag the company in a tweet, or respond to your complaint in its own tweet.
Many companies don’t want negative news from social media, so they work faster to prevent issues from getting attention once they’ve been raised.
To learn more, you can also check out our posts on Grubhub Privacy Policy, Is Grubhub Safe, and How to Cancel Grubhub Orders.
in conclusion
Grubhub has a live chat feature on its website that you can use to file a complaint. To use live chat on Grubhub, you need to provide your name and email address. You can also include your phone number if desired. The message is also optional, but it is best to include a detailed message.
In addition to live chat, you can reach Grubhub by phone at 877-585-7878, @Grubhub social media on major platforms, or by email at help_me@grubhub.com. Of all these options, email has the slowest average response time.
