Does Kohl’s allow dogs? (Pet policy explained)
Animal lovers often bring their pets with them when they’re out and about, as many stores accept dog owners.
However, many don’t, and if you’re an avid Kohl’s customer, you might be wondering if they fall into this category. So, does Kohl’s allow dogs in their stores? Read on below to see what I found!
Does Kohl’s allow dogs?
Cole does not allow Their goal is to provide a safe environment for customers and employees. The only exception to this rule are service animals such as Ada, Kohl’s stores do allow this. However, some Kohl’s stores have been known to allow dogs in the store.
If you’d like to learn more about why Kohl’s doesn’t allow pets, how service animals are allowed, and more, keep reading!
Why aren’t dogs allowed in every Kohl’s store?
Kohl’s pet policy is not available on their website, so I reached out to several Kohl’s customer service agents to help answer this question.
One response I keep getting is, “It’s up to each store manager to allow pets in Kohl’s.”
So while many reports state that pets are not allowed in Kohl’s stores due to customer/employee allergy risk, it is ultimately up to each store manager.
Also, while every Kohl’s store is different, it seems like most store managers don’t allow dogs/pets because they want to prevent any health and safety issues.
How do I know if my local Kohl’s allows dogs in the store?
Kohl’s Customer Service urges customers to contact the nearest Kohl’s in their area and a store manager can provide you with their local pet policy.
This can be done via virtual chat, phone call or email to your local Kohl’s with the assistance of a Kohl’s Customer Service Agent.
Does Kohl’s allow service animals?
While not every Kohl’s allows pets, most will allow service animals for those who need them. Again, this is at the discretion of your local Kohl’s store manager.
However, if your service animal is strictly necessary (for example, those with vision and hearing impairments), then Kohl’s cannot deny you services.
This condition should not be confused with emotional support animals, which are not permitted at every Kohl’s location.
Can Kohl’s ask if your pet is a service animal?
Kohl’s may be permitted to ask if your pet is a service animal. However, they do not have the authority to request service animal verification, such as paperwork.
Such issues fall under discrimination law under the ADA. Therefore, any employee at a Kohl’s store, including managers, could face consequences for requesting service animal papers.
If I need a service animal, can Kohl’s refuse to serve me?
Kohl’s reserves the right to refuse service to customers with service animals only for good cause. According to the ADA, this includes:
- Animals behaving in a manner that shows signs of danger and poses a threat to customers and staff
- The presence of animals causes a fundamental change in the functioning of the business (e.g. barking in a movie theater)
If a Kohl’s employee attempts service and their reason does not fall into the above categories, they cannot prevent you or your animal from entering the store.
How do I shop at Kohl’s if I need my dog?
If you can’t hand over your dog’s watch and need to get shopping done, Kohl’s has you covered!
As of April 2020, Kohl’s is now offering curbside purchase and pickup! The process is very simple:
- Place your order under the “Kohl’s Drive Up Purchase” option using the website or the Kohl’s app
- When your order is ready, you will receive an email notifying you to pick it up
- Take your dog and drive to your local Kohl’s where you can pick up your order in the Drive Up Orders section of the parking lot
If you’d like to learn more about shopping at Kohl’s, you can check out our related posts on Dogs Allowed at Walgreens, Dogs Allowed at Kroger, and Dogs Allowed at CVS.
in conclusion
Unfortunately, there’s no straight answer as to whether Kohl’s allows dogs in their stores. The circumstances under which animals are allowed in a store vary by store manager, according to their customer service provider.
In other words, some places allow animals while others don’t. Kohl’s Customer Service recommends checking your local store’s pet policy and they can do this for you, or you can call/email a Kohl’s in your area.
If you need assistance with a service animal due to a disability, your local Kohl’s pet policy may have more leeway!
While not every Kohl’s allows service animals in the store, they might if the animal’s presence is critical to your needs (for example, someone with vision or hearing impairments).
Kohl’s may only refuse service to a customer with a service animal for good cause as defined by the ADA. You can bring your service animal into Kohl’s if they don’t serve you without a good reason.
However, if you must take your dog with you and need to shop at Kohl’s, you can take advantage of their Drive Up Order service, which doesn’t require you or your dog to enter the store.
