FedEx Damage Claims (How to Make, Who’s Responsible + More)
There are few worse days than waiting for your package to arrive, only to realize that the box and its contents have been damaged in transit. While this is rare, it does happen, which is why it’s important to understand how FedEx handles damage claims.
That being said, by the end of this article, you’ll have a better understanding of what to do if your package is damaged, how to file a claim, and what you can expect from FedEx, so keep reading!
What is a 2022 FedEx Damage Claim?
If a package is lost, stolen or damaged, all FedEx shipping services automatically offer $100 insurance to help offset the cost, and additional insurance is available for a fee. Damage claims should be submitted online within 60 days of receipt of the package. Additionally, most claims are resolved within 5 to 7 business days in 2022.
If you need to know exactly how to file a FedEx damage claim, be sure to keep reading this article for more helpful facts!
Will FedEx reimburse damaged packages?
All FedEx shipping services include $100 worth of insurance to offset the cost if a package is lost, stolen or damaged in transit.
If the value of the package is higher, you can purchase additional insurance to cover potential losses.
Additionally, additional insurance costs $3 for packages valued up to $300. After that amount, insurance costs $1 per $100.
While FedEx’s damages program is fairly easy to obtain, there are a few things to keep in mind:
- To receive compensation, you must provide proof of damage and prove that FedEx was at fault for the damage.
- If you declare the value of prohibited items (e.g. firearms, cash, tobacco) and they are lost or damaged, you will not receive compensation.
- Finally, any attempt to declare more than the maximum allowed will negate your declaration.
Who is responsible for damaged FedEx packages?
In most cases, FedEx will be responsible for damaged packages. This is especially true if the shipper can show pictures of the package before and after shipping.
However, as long as the shipper has packaged the item properly and isn’t shipping any prohibited items, FedEx is generally liable for damage.
What if a FedEx package is damaged?
As mentioned above, if your package is damaged and you can prove that FedEx was at fault, you can file a damage claim.
This can help you restore some or all of the value of the damaged item.
We’ll go into more detail on how to file a claim in the next section, but for now, you need to know that you’ll need a tracking number, proof of damage, and proof of item value.
How do I file a FedEx damage claim?
Please follow the steps below to file a FedEx damage claim:
1. Fill out the online claim form
Enter your tracking/PRO number, select your claim type, and complete the online claim form.
2. Add supporting documents now or after submission
Drag and drop files from your computer into your claim. Supporting documents can include the following:
- Photos of packaging and damaged contents
- Serial number of damaged item
- Copy of invoice
- Final confirmation screen for online order with proof of payment
Remember, no documentation is required for claims with a declared value of less than $100.
1. Submit your online claim form
Review your information, submit a claim form, and print a case number page for your records.
2. Schedule an inspection or do it yourself
FedEx will contact you if your claim requires inspection. Therefore, you should retain the original packaging of the shipment until your claim is resolved.
For FedEx Express or FedEx Ground shipments with a declared value greater than $100 and less than $1000, customers can conduct their own package inspections.
To do so, download and complete the inspection report, attach a digital image of the package to the report, and submit it online or email the completed report to the email address listed.
3. Track your claim status
Log in to check the status of your claim online or request an email update.
While most customers choose to file a claim online, it can also be done by mail or phone.
To submit a claim by mail, you will need to download the claim form and fill out the following information:
- sender information
- Recipient Information
- tracking number
- Ship date
- number of pieces
- Shipping weight
- any supporting documents
Send the completed claim form and supporting documents to the following address:
FedEx Cargo Claims Department
PO Box 26628
Salt Lake City, UT 84126
To submit a claim by phone, please contact Customer Service at 1-800-463-3339.
say after calling claim Receive your claim case number.
Finally, complete the claim form with a customer service representative and submit supporting documents online or by mail.
How long does a FedEx damage claim take?
Most FedEx damage claims are resolved within 5 to 7 days of FedEx’s receipt of the claim form and supporting claim documentation.
However, this period may take longer if additional study time is required.
How long do I have to file a FedEx damage claim?
Customers have 60 calendar days from the date they receive the package to file a claim.
To learn more, you can also read our posts on FedEx package errors, FedEx UK shipping, and how fast FedEx Smartpost is.
in conclusion
Although rare, FedEx sometimes damages packages. Fortunately, in the event of any damage, all packages in company care will benefit from a $100 automatic insurance.
To get the money, you should file a damage claim online as soon as possible. It is also helpful to provide as much documentation as possible about the status of the item and its value.
