FedEx delivery to wrong address (here’s what to do)
FedEx has an excellent track record for delivering packages on time. That said, there are many instances of packages being delayed due to staff shortages, weather or address issues.
In this article, we’ll look at other situations that can cause package delivery delays—delivery to the wrong address. More specifically, we’ll help you figure out what to do if your package was delivered in error, and what you can do to get it back!
FedEx shipping to wrong address in 2022
In 2022, FedEx delivered the wrong address due to misspelled address information, unclear address marking, or mislabeled packages. Sometimes FedEx can quickly correct mistakes by sending drivers to redeliver packages. Otherwise, the shipper needs to file a lost package claim. If you receive the wrong package, take it to a FedEx location.
For more details on what to do when FedEx delivers to the wrong address, follow this article!
Why is FedEx shipping to the wrong address?
While this doesn’t happen often, FedEx definitely makes mistakes and delivers packages to the wrong address. When this happens, it’s normal to wonder why.
There are several possible explanations. For example, if you recently moved, FedEx might have delivered your package to a neighbor, or it might have delivered it to your old address.
Additionally, misspelled addresses are another common reason for packages being delivered to the wrong address.
Incorrect deliveries can also be the result of human error at FedEx.
For example, if your home or address is not clearly visible, the driver may drop your package at the wrong house.
Finally, packages may be mislabeled by FedEx during processing. Unfortunately, this leads to false deliveries, and there’s nothing you can do to prevent it from happening.
What if my FedEx package is delivered to the wrong location?
If FedEx delivers a package to the wrong address, it’s called misdelivery.
In the event of a misdelivery, FedEx may use the following procedures to retrieve the shipment (provided it was recently delivered):
- FedEx’s dispatch team requires an on-call pickup service for drivers serving the region.
- The driver picks up the goods.
- The driver re-attempts the delivery (if possible, on the same day).
- If the driver is unable to deliver the package on the same day, they will try again the next business day.
If FedEx delivers the package to the wrong address, how do I get it back?
If FedEx is unable to correct the misdelivery immediately, you should contact FedEx Customer Service.
With this, you can do it by email or by calling the toll free line at 1-800-463-3339. Be sure to have your tracking number and brief description of the event ready.
After you provide the information, a FedEx customer service representative will file the claim on your behalf.
Depending on the details of your case, FedEx will attempt to trace the package or refund the value of your shipment. Alternatively, you can file a claim on the FedEx website.
To do so, click the “Start Claim” button, enter your tracking number, and select the claim type. If the package is lost, please select “Package not received”.
Next, click Continue. On the next page, you will see the “Claim Information” section. Here you can enter details about your shipment.
Additionally, you can add imagery or paperwork that shows additional shipping information or shipment value.
Click Next, then fill in your contact information and preferred method of contact (for example, phone or email).
Finish by clicking Next and double check your information before clicking Submit. Once all of this is done, FedEx will contact you with your claim within 5 to 7 business days.
What should I do if I receive a FedEx package that is not mine?
If you receive a FedEx package that is not yours, you can drop it off at a FedEx location or an authorized third-party retailer (such as Walgreens or Dollar General).
Just explain the situation to employees so they understand what’s going on and make an informed decision on how to proceed.
Or, if FedEx delivers to the wrong house or apartment number, you can take the package to your neighbor and explain what happened.
How can I prevent FedEx from delivering packages to the wrong address?
Sometimes you can’t prevent FedEx from misdelivering your package. However, there are things you can do to minimize the risk of this happening.
That said, probably the easiest way to prevent delivery accidents is to double-check your address before completing an online purchase.
This is especially true if you recently moved and bought from a website and your old address is kept in your contact information.
Additionally, you can add delivery instructions to your package through the FedEx Delivery Manager tool.
With this tool, you can include details about your home’s appearance and provide shipping instructions. For example, you could write: “My house is red with white shutters.”
As you can imagine, by giving the driver as much detail as possible, you can help eliminate the chance for error.
In addition to checking your contact details and providing shipping instructions, you can ensure your address is clearly visible by purchasing a prominent address marker.
To learn more, you can also read our posts on FedEx Delivery Instructions, What Days FedEx Delivers, and FedEx Saturday Delivery.
in conclusion
If you’re concerned about FedEx shipping to the wrong address, your best bet is to double-check your address before shipping.
Also, it can be helpful to have a clear address sign in front of your home to avoid any confusion.
If you’ve done all of this and your package is still mis-delivered, please contact FedEx customer support; they can file a claim, track your package, or issue a refund for you.
