Home Depot Lumber Return Policy (Unused Lumber, Wrong Type, Receipt, Time Frame, etc.)
Home Depot is your go-to store when you’re looking to buy lumber products like shingles, fencing, decking, plywood, framing lumber, pressure-treated lumber, and more.
But what if you want to return a lumber product you purchased from Home Depot for a refund? Here’s everything I found about Home Depot’s lumber return policy!
Home Depot Lumber Return Policy
Home Depot offers customers to return unused lumber to the store within 90 days of purchase or delivery or organize returns via UPS mail. Home Depot customers must provide proof of purchase, such as a receipt or online invoice, to receive a full refund when returning wood.
If you want to learn more about whether you can return lumber without a receipt, what to do if you’ve already cut lumber or bought the wrong type of lumber, and more, keep reading!
Can I return unused lumber to Home Depot?
If you don’t use lumber you purchased from Home Depot, you can return it to the store for a full refund.
To return unused lumber at Home Depot, you must make sure it is in new condition and bears a UPC (Universal Product Code) label.
Also, you will need a receipt or online invoice to prove your purchase at Home Depot.
Note that you can return any unused lumber to Home Depot.
Do I need a receipt to return lumber to Home Depot?
When returning lumber to Home Depot, you should bring your receipt as proof of purchase.
However, if you lose your receipt, Home Depot workers may be able to locate your purchase in the system if you paid by check, debit or credit card.
Beyond that, if you paid for your lumber with a Home Depot credit card (such as a consumer credit card), you can track your purchase through your lumber returns account.
If you can’t find your lumber receipt at Home Depot and it’s in new condition, you’ll get a store credit for the lowest price on your lumber purchase.
How long will it take me to return lumber to Home Depot?
As with many other Home Depot products, you have 90 days to return lumber to Home Depot after the date of purchase.
If you purchased lumber with a Home Depot credit card, such as a consumer credit card, you can return it within a full year of the date of purchase as part of its credit card offer.
Can I cancel a Home Depot specialty lumber order?
If you ordered a custom quantity of lumber from Home Depot, you may cancel your order.
You can cancel your special order in a Home Depot store or online up to 72 hours before the delivery date, with the option to cancel the entire order or a portion of it.
Please note that a 15% restocking fee may be charged for returns or cancellations of special lumber orders.
Also, you must return special order lumber to the store where it was purchased or collected.
To cancel your specialty lumber order online, you can contact customer support via LiveChat or by calling 1-877-946-9843.
What if my wood is damaged?
If you purchase or receive damaged lumber from Home Depot, you have 30 days of purchase to fix the problem.
You can do this by returning the damaged lumber to your local Home Depot customer service desk, or by calling Customer Service at 1-800-430-3376.
Can I return cut lumber to Home Depot?
Cut lumber cannot be returned to a Home Depot store in accordance with Home Depot’s return policy.
However, some online shoppers have reported that some Home Depot stores will accept cut lumber returns for certain lumber, provided they are in usable condition.
Ultimately, Home Depot managers have the discretion to accept cut lumber returns.
How do I return lumber to Home Depot?
You can return lumber directly to a Home Depot store or collect it through UPS.
To return lumber to a Home Depot store, you will need to bring the lumber, receipt and valid government issued photo ID.
A clerk will complete your lumber return at the Home Depot Customer Service counter.
If you ordered lumber online from Home Depot, you can also contact Home Depot Customer Service online at 1-800-430-3376 to arrange a pickup or return by mail.
Home Depot will issue you a return label (if it is eligible for pickup) so you can take the lumber to your nearest UPS Access Point location.
How will I receive my refund for Home Depot Lumber?
Home Depot will refund your lumber via the original method of payment.
For example, if you bought lumber with cash, Home Depot will refund you in cash.
Likewise, funds can only be refunded to the credit or debit card (Visa, MasterCard, American Express or Discover) that you used to make the purchase.
If you forget which card you used originally, you can earn store credit or return it next time.
Home Depot will refund store credit for items purchased with gift cards or store credit.
Additionally, if the total amount of lumber you return exceeds $1,000, your refund will be issued by check from the Home Depot corporate office.
Please keep in mind that it may take up to 10 business days to receive your Home Depot Lumber return.
If you want to learn more about shopping at Home Depot, you can also read our related articles on where Home Depot gets its lumber and whether Home Depot cuts plywood and offers free flooring samples.
in conclusion
Home Depot sells a variety of lumber in its stores and online, and offers a generous return policy to keep customers happy.
To return lumber to Home Depot, you must provide the unused lumber, receipt and identification within 90 days of purchase.
