How do I reject a FedEx package? (+ other FAQs)
Whether you’ve changed your mind about what you bought, or ordered something by mistake, you’re probably looking for a way to reject a package and return it to the shipper.
In this article, you’ll learn which packages can be rejected, how to reject FedEx packages, and what to expect afterward. Knowing this information will help you avoid the return process, saving you time, money and effort.
How do I reject a FedEx package?
FedEx allows customers to reject packages that require and do not require a signature. In scenarios where a signature is required, refusing the signature is equivalent to rejecting the package. If a signature is not required and the package has been delivered, please call 1-800-463-3339 and speak with a representative about arranging a pickup or delivery.
If you still need to know more about the ins and outs of rejecting FedEx packages, then you better read on!
How you refuse FedEx delivery depends on whether your package requires a signature for delivery.
If a signature is required, refusing to sign for the package and telling the driver you don’t want it is tantamount to rejecting the package.
For most businesses, package rejection can be handled by a receptionist or other gatekeeper. In other words, the recipient doesn’t have to be the one who rejected the package.
Another thing to consider is that FedEx will make three delivery attempts for packages that require a signature. If you are unable to sign after 3 attempts, the package will be automatically returned to the sender.
On the other hand, if a signature is not required, you can still refuse delivery even if the package has been delivered.
To do so, please contact Customer Service at 1-800-GO-FEDEX (1-800-463-3339). Provide your tracking number to a customer service representative.
They will help you schedule a pickup or direct you to a FedEx drop-off location to complete the rejection.
Alternatively, if your package is still in transit, you can call FedEx Customer Service and tell the representative in advance that you are rejecting the package.
This may or may not prevent delivery, but it’s worth a shot.
How do I return my unwanted FedEx package?
If you’re asking this question, it’s likely because you’ve received a package that doesn’t require a signature and you want to reject it.
When this happens, you should call FedEx Customer Service at 1-800-GO-FEDEX (1-800-463-3339).
Provide the representative with your tracking number and shipping address. Indicate that you are rejecting this package and need to pick it up.
Typically, FedEx picks up packages from businesses, not homes. If FedEx does not pick up the item, take it to the FedEx drop-off location to complete the return.
Can I refuse to accept an International FedEx package?
FedEx allows customers to reject international packages if your order is cancelled, you change your mind, or the item is damaged.
If you refuse an international package, the FedEx driver may ask you to sign a refusal confirmation.
Next, the driver takes the package back to the delivery station.
From there, FedEx will contact the shipper, notify them of the refusal and ask if the package should be returned or destroyed.
While you can refuse international packages, it’s important to remember that you may still have to pay duties and taxes associated with imported packages.
Having said that, you can try to apply for a tax refund directly to customs. For more information, visit the U.S. Customs website.
What happens when you reject a FedEx package?
What happens when you reject a FedEx package largely depends on why the package was rejected and who it was returned to.
In most cases, package rejections occur in business-to-business (B2B) or business-to-consumer (B2C) cases, so let’s take an example.
If a customer refuses a delivery, first understand why. Knowing this will help businesses respond effectively.
Let’s look at a few different scenarios:
Customers may reject items due to damage. If this is the case, then the business should replace the product or offer a refund.
If a customer refuses delivery because their order is late, the business should reach an agreement directly with the customer on how to handle the situation.
Finally, if the customer decides that the product is no longer needed or needed, the recipient should make the return and refund process as simple as possible.
When a FedEx package is rejected, who pays?
In most cases, the sender is responsible for paying the return fee.
That being said, if the package is signed by the recipient or the recipient’s representative (such as a receptionist or building manager), return shipping will be borne by the recipient.
How long do I have to reject a FedEx package?
Unfortunately, FedEx is not aware of the time frame for package rejections. Still, it’s a good idea to deal with this situation as soon as possible.
To learn more, you can also read our posts on FedEx shipping restrictions, what FedEx “undeliverable” means, and how fast FedEx can deliver to your door.
in conclusion
Like all businesses, FedEx wants to keep customers happy. Therefore, they simplified the package rejection protocol. Of course, it’s easier to reject a package that requires a signature, but it’s still possible to reject a package even if it has already been delivered.
