365 days to change your mind
We will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new, unused and re-saleable condition and with the packaging.
Similarly, Can I exchange at IKEA without a receipt? Like most major retailers, IKEA will happily provide you with a refund if you decide to return any of your purchases. This usually requires that you bring your receipt though – which can be a problem if you’ve lost it.
Are IKEA returns free? Returning an item to IKEA from the UK is free and easy.
Besides, Does IKEA pay for return shipping?
Use your local mailing provider to ship the product back to Ikea. Note that IKEA does not pay for shipping costs on returns. Label your package IKEA RETURNS DEPARTMENT and send it to the closest IKEA next to you.
Can I return something to IKEA without the box?
Do I Need the Original Box to Return an Item? No, you don’t need the original packaging to return items. Might be a good idea to keep the box if you haven’t assembled it yet as it’ll make returning it easier.
How much is IKEA return pickup? We charge our standard delivery fee $99 for all returns plus 20% of the value of the merchandise that’s being returned.
Can I return an IKEA item to any store? You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you – but this option is not available in all areas so you will need to contact IKEA.
Can you return IKEA furniture that has been assembled UK? As long as your assembled item is unused and in a resalable condition, IKEA will be happy to accept your return. You’ll also need a proof of purchase and, if possible, remember to bring the original packaging along, too.
Does IKEA replace broken pieces?
IKEA does sell individual replacement parts to customers who need them. You can get replacements from IKEA for individual parts if they are missing, lost, or damaged, even if you purchased the item years ago. This applies to all of their products, and you usually won’t have to pay for the new parts.
Did IKEA Change Return Policy? I just noticed the US return policy was changed effective October 22, 2020. The IKEA US website states that new & unopened products can be returned within 365 days. Open products must be returned within 180 days.
Where is the returns desk in IKEA?
At IKEA you can’t just return items, big or small, at the cash register. There’s a separate room for returns where you take a number (like at a grocery store butcher counter) and have to wait until your number is called to be helped. When I took a number the estimated wait time was 1 hour and 50 minutes.
Can you return built IKEA furniture UK? As long as your assembled item is unused and in a resalable condition, IKEA will be happy to accept your return. You’ll also need a proof of purchase and, if possible, remember to bring the original packaging along, too.
How do I return a heavy item to IKEA?
Large item returns can be made by visiting your local IKEA store. For a truck pickup, please contact the Customer Support Center.
How much do you have to spend to get free shipping at IKEA?
You can still get free shipping on IKEA items if you make a purchase of $25 or more.
Does IKEA disassemble furniture? Yes, IKEA furniture is designed to be assembled and disassembled for easy moving and storage. Items that can be disassembled include wardrobes, bed frames, desks, bookcases, with disassembly instructions added to IKEA’s website regularly.
What to do if IKEA breaks? Visit your closest store
Regardless of your issue, you can always visit your local IKEA store and we will find a solution for you. If your item is damaged, bring you damaged item and proof of purchase. If you are missing an item, bring you order confirmation.
Does IKEA send replacement parts for free?
Find and order screws, cam locks, dowels and more for BILLY, HEMNES, POÄNG, MALM and other IKEA products. Get them free and delivered to your address within 7-10 business days.
How do I contact IKEA with a broken part? Damaged Items
For the quickest resolution, we recommend visiting an IKEA store with the damaged product or part(s) along with your order confirmation or receipt. If you’re unable to do so, please contact the IKEA US Customer Support Center at 1-888-888-4532.
How long does it take for IKEA to refund a Cancelled order?
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email. Any cancelled orders will be refunded within 14 days of notice of the cancellation.
Can you return to IKEA without boxes? Do I Need the Original Box to Return an Item? No, you don’t need the original packaging to return items. Might be a good idea to keep the box if you haven’t assembled it yet as it’ll make returning it easier.
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