How to cancel a Zara order? (full guide)
It’s happened to all of us – you place an order online only to realize you’ve actually ordered the wrong thing. Whether it’s the wrong size or style, cancelling our order before it’s shipped is often rushed.
Fortunately, Zara allows you to cancel your order. However, the window in which this happens is very small. So to know when to cancel your order before this window closes, read on!
How to cancel a Zara order in 2022?
To cancel your Zara order, you must contact customer service in 2022. Usually, this can be done by phone or email. Provide your order and payment details so a representative can find your order and cancel it. Often it helps to add this information to your first email so they can cancel it right away.
For information on how long a refund will take and how returns work, as well as other relevant facts, check out the answers below.
Will I get a refund for an order cancelled on Zara?
If you cancel an order on Zara’s website, the company usually issues a refund within 30 days of cancellation.
However, this can vary widely and depends on when the company updates its account.
Usually, Zara refunds orders at the beginning of the month.
Therefore, if you cancel your order in the middle of the month, you usually have a considerable amount of time to expect your order to be refunded.
As you might expect, the money will be refunded in the same way you used to buy it.
So, if you use a debit card, the money goes back to your bank, and if you use a credit card, the money you owe will be debited.
What happens if you don’t pick up your Zara order?
Usually, if you never pick up the item, the company will return it and give you a refund.
Usually, the deadline for pickup will be sent with your confirmation. So you should know exactly when you can pick it up and when to return it.
If your item is indeed returned, you can order it again. However, keep in mind that refunds can take a while – sometimes up to 30 days.
Therefore, it is usually in your best interest to pick up your order.
However, the company will not penalize you with a fee if you do not claim it. So if you decide you no longer need your order, there is usually nothing wrong with not picking it up.
How long does it usually take for a Zara order to arrive?
Typically, Zara orders take approximately two to four business days to arrive. If you order within a week, the company’s goal is to deliver your order the next day.
However, on weekends and periods of heavy traffic, this is often not possible.
For example, around the holidays, Zara and couriers receive more shipments.
Therefore, it is usually necessary to deliver your clothes by the end of this period.
However, if things aren’t particularly busy and you live near a warehouse, the company might be able to deliver the clothes the next day.
Why won’t Zara let me cancel my order?
You cannot always cancel your Zara order. If the order has entered the advanced preparation stage, your order has passed the cancellation point.
Usually, at this point, the company has put your order together and just takes it out of the warehouse. Therefore, you cannot cancel the order.
Also, you cannot cancel an order if it has already shipped. At this point, the courier has already got the package, so it is not in Zara’s hands.
However, you can return the item to the company after you receive it.
Generally, Zara allows you to return most orders for a full refund. The company’s refund policy is pretty good, which is often crucial for fashion houses.
How long does it take for a Zara Online refund?
Usually, you have to wait until the end of the month or the beginning of the next month to receive your refund.
The company does all the refunds at once, not when they come. Therefore, the company will not immediately provide you with a refund.
Your Zara refund will take a while to process. If you’re sending clothes back, the company will usually inspect the clothes before the refund is complete.
You should receive an email confirmation when the refund is complete.
After you receive this email confirmation, it will usually take another 14 days or so for the company to process your payment.
Therefore, receiving a refund at Zara is often a lengthy process.
To learn more, you can also read our posts on whether Zara accepts Apple Pay, whether Zara offers price adjustments, and what courier Zara uses.
in conclusion
Zara allows you to cancel your order, as you would expect. However, the company only allows this until the order enters the advanced processing stage, which happens before shipping.
At this point, the process cannot be stopped and you must return the item upon receipt. However, this window is very small because Zara ships very quickly.
