How to cancel your ASOS order (all you need to know)
ASOS allows customers to order different clothes, shoes and accessories through the company’s website.
However, when placing an order, you may make mistakes or change your mind about the product. Can you cancel your ASOS order when this happens? Here’s everything you need to know!
How to cancel your ASOS order in 2022
Customers can cancel ASOS orders by logging into their accounts in 2022. However, the time limits in which you can cancel your order vary; therefore, you need to know these details. Also, at the time of cancellation, if the cancel button is unavailable, it is too late for the customer service team to cancel your order.
To learn more about the different ways to cancel your ASOS order and other relevant facts, keep reading!
Can I cancel my ASOS order after placing it?
If you place the wrong order or change your mind, you can cancel your ASOS order by following these steps:
- Click on the person icon in the upper right corner to log in to My Account
- Go to “My Orders”
- Select the order you want to cancel
- If the button says cancel/view, you still have time to cancel it
- Click the button to cancel the order
If you don’t see the “Cancel” button, it’s too late to cancel the order; therefore, you can’t complete the process.
Alternatively, you can also contact the customer service team using the live chat option on the website.
You can use this method to request an order cancellation or get more information about the cancellation process.
How long does it take for you to cancel an ASOS order?
According to ASOS, if you place an order through Clearpay, you will not have the option to cancel.
However, ASOS offers a different time limit for cancelling all of your other payment method orders.
- ASOS Instant, Next Day and Overnight Next Day Delivery – 15 minutes after order is placed.
- Delivery on Specified Day – 2 days before the selected date.
- Standard delivery and all other delivery options – 60 minutes after order is placed.
Additionally, if the item is sold and shipped by an ASOS brand partner, you have 10 minutes to cancel the order.
Can you modify your order after placing it?
ASOS packs quickly after the order is placed; therefore, there is no room for change.
This means you can’t change your shipping options, shipping address or payment method. So if you want to make any changes, the only way is to cancel it.
What happens when an ASOS order is cancelled?
ASOS will refund your cash when you cancel your order. Your funds are usually held until the order is confirmed and sent to the warehouse.
So when you cancel your order, it will take about 10 days for the card issuer or bank to provide you with the funds.
How long does it take to receive my money after canceling my order?
After you cancel your ASOS order, your cash will be credited to your account according to the payment method you selected at checkout.
ASOS cannot expedite the refund process. However, if you have not received your funds after 10 working days, please contact the ASOS Customer Service Team for further assistance.
Here’s a breakdown of how long it takes to get a refund for different payment methods:
Paypal
If you pay with PayPal, the funds will be held until the payment is authorized. You will have a pre-authorized transaction ID for this payment method in your account.
credit or debit card
Once you cancel your order, your financial service provider will keep the funds and allow ASOS to accept and refund you.
Additionally, your bank statement will be in “pending or on hold” status.
voucher
If you used a gift certificate, the gift certificate will be returned to your account within 72 hours of order cancellation.
Klarna
For customers using Klarna, ASOS ensures that you receive an updated invoice within 24 hours of order cancellation.
Klarna is available in select countries and you will see it as an option at checkout.
How do I cancel my ASOS Marketplace order?
If you purchased an item from ASOS Marketplace, you can cancel the order on the website before it is shipped.
To complete the cancellation process, go to My Marketplace and select Buy. You can view the status of all orders and cancel them in this tab.
However, you can only request a refund if the seller has not shipped the item. When canceling, you should leave a message to the seller and explain why.
Can ASOS cancel your order?
In some cases, ASOS may also cancel your order for a variety of reasons.
This happens when the item you ordered is out of stock, the name and address provided do not match the credit card, or the required amount is not in your account.
To learn more, you can also read our post on whether ASOS has a store, whether ASOS ships on Saturday or Sunday, and how to track ASOS orders.
in conclusion
Customers can cancel ASOS orders by logging into their account. However, there are different time limits on when you can cancel your order; therefore, you need to know these details.
If the cancel button is unavailable, it is too late for the customer service team to cancel your order. ASOS offers different cancellation time limits depending on the payment method. After cancellation, your funds should arrive within 10 business days.
