How to Rate Grubhub Drivers (All You Need to Know)
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Grubhub allows you to get food from your favorite restaurant, delivered directly to your location by a driver.
If you had a negative experience with a driver and couldn’t find the option to rate them on the app, read this article to learn how to proceed!
How can I rate the 2022 Grubhub driver?
You can’t rate a driver on Grubhub as a customer, but you can in 2022 as a restaurant or business. As a user, you can only rate restaurants on Grubhub. Unlike other apps, Grubhub relies on acceptance rates rather than customer ratings to track performance. Drivers with high restaurant ratings will get more orders.
Read on to learn everything you need to know about Grubhub ratings, including possible reasons why you can’t see drivers, how the app monitors driver performance, and more!
Why can’t I rate drivers on Grubhub?
Unless you’re a restaurant, Grubhub probably won’t let you rate drivers because the way the app works makes it almost pointless.
When you place your order, the driver will pick it up from the restaurant and bring it to you.
It doesn’t make any difference whether they will get a good rating, because you don’t choose who does the delivery.
Unlike other gig economy services like Uber, Lyft, and Airbnb, there isn’t an important safety factor to consider, and a lower rating may keep other users out of danger.
Grubhub probably looked at its priorities and decided that tracking driver acceptance rates and choosing to review restaurants was a better way to improve the customer experience.
If your experience with a Grubhub driver is so bad that you think they are a risk to others, you can send the company an email with your order details.
In doing so, GrubHub may follow up on the complaint.
Otherwise, if you really must, you can mention your driver in the comments you leave the restaurant as long as you follow these guidelines:
- Mention specific menu items to make it clear that you are speaking from personal experience
- actually order from the restaurant via the app
- Keep your comments to a reasonable length; too short may not communicate your experience effectively, too long may be difficult to understand
- Avoid profanity, personal attacks and harsh language
- Make sure to use correct syntax and avoid all caps or multiple exclamation marks
After leaving this review, it may take up to 48 hours to be approved.
If it takes longer, please review and make sure your driver reviews don’t violate GrubHub’s Community Guidelines.
As a restaurant or business, you can choose to rate drivers up to 5 stars, and the higher their rating, the more often they will receive orders from your restaurant.
The system ensures restaurants have the most to deal with drivers who work well with them, which reduces the chances of them stopping Grubhub or jumping to another app.
Will Grubhub drivers see ratings?
Grubhub drivers don’t see ratings, and the app doesn’t let you know if there’s a rating system.
In fact, most drivers think customers can rate them out of five like they do in other apps, and most drivers don’t understand the restaurant rating system.
If you know people who work there, you can only understand Grubhub’s restaurant driver rating system.
That’s because it’s not even mentioned on the page for the Grubhub tablet, the tool merchants use to manage apps from the terminal.
Do Grubhub customers have ratings?
Grubhub customers have no ratings. As a driver, you can’t leave reviews for customers, and they can’t rate you directly.
Grubhub only rates restaurants where customers can leave, and drivers where restaurants can leave.
Will I be fired from Grubhub for low ratings?
You can get fired from Grubhub for having a low rating, we mean, if you keep getting a low rating in the reviews left by a restaurant, your account could be suspended.
Grubhub had previously deactivated drivers’ accounts due to low acceptance rates, but a lawsuit forced the company to stop doing so because it was unreasonable.
This means you can’t get fired from Grubhub just because of a low acceptance rate.
Today, Grubhub may deactivate your account for the following reasons:
- Indicates that you have shipped, but not yet shipped
- Unreasonable failure to deliver or cancel an order you have accepted
- Causes repeated complaints from restaurants and customers
in conclusion
Unfortunately, you can’t rate drivers on Grubhub unless you’re a restaurant. Grubhub can’t let customers provide feedback to their drivers unless they attach the feedback to a review of the restaurant or email it.
Grubhub users can only rate restaurants, and restaurants are restaurants that can rate drivers using the Grubhub tablet. Grubhub drivers can’t see their ratings, but if they consistently get low ratings, they could be fired.
