How to Report a FedEx Driver (All You Need to Know)
Around the world, FedEx is synonymous with integrity and reliability. FedEx management and employees are committed to maintaining high standards of business and personal ethics, such as responding promptly to customer complaints.
More specifically, FedEx takes customer complaints about its drivers seriously. In this article, you’ll learn how to report a FedEx driver and what to expect, so keep reading to learn more!
How to report FedEx drivers in 2022
To report a FedEx driver, please call FedEx Customer Support at 1-800-GoFedEx (1-800-463-3339). Alternatively, you can complain to the local contractor where the driver works. When filing a complaint, please provide information about where the accident occurred, the driver’s name, and detail what happened.
There’s a lot more to know when it comes to reporting FedEx drivers, so make sure you stay on this page for more helpful information!
If you want to file a complaint about a FedEx driver, you can call FedEx Customer Support at 1-800-GoFedEx (1-800-463-3339).
However, it may be better to complain to the local contractor where the driver works.
This is because most FedEx drivers (especially ground drivers) are actually subcontractors. As a result, FedEx was unable to discipline the driver.
Instead, FedEx will punish contractors, not drivers. If contractors get enough complaints, they lose their contracts.
Another way to file a complaint is to contact FedEx through social media.
This is an especially effective way to get attention if you have video or photo evidence of the incident and have exhausted all other potential avenues.
Why can I report a FedEx driver?
As a FedEx customer, you have the right to report any driver’s behavior that you believe is unacceptable at any time. Some examples include the following:
- Expose parcels to natural elements (such as on driveways or front lawns) rather than taking them to protected areas
- Delivering damaged packages or not handling packages with care
- damage property
- Reckless or negligent driving
- rude interaction
What information do I need to file a complaint with a FedEx driver?
When filing a report with a FedEx driver (to FedEx Customer Service or a local contractor), be sure to include the following information:
- Information about the area where the crime occurred. If you are not sure, find out the zip code provided by the driver.
- Event details. This includes information about the date and time the event occurred, the address where the event occurred, and a description of the event that occurred.
- Package information (such as tracking numbers, shipper and recipient addresses)
- The name of the offending driver, along with their license plate number and contact information, if available.
- Video evidence of the incident, if available.While not required for a complaint, video or photo evidence can greatly strengthen your claim
What happens when you report a FedEx driver?
With so many different types of complaints, it’s hard to tell exactly what happens when you report a FedEx driver.
Ultimately, it will be up to the driver’s supervisor to decide what to do. In some cases, they may give the driver a verbal warning.
In other cases, the driver may be written, suspended, or even terminated.
If a supervisor decides to investigate the driver in more detail, they may contact you for more information. You may also receive an apology letter, email or phone call.
To learn more, you can also read our posts on FedEx Scams, FedEx Tracking Not Updating, and Whether FedEx Tracking Is Accurate.
in conclusion
Fortunately, most FedEx packages arrive without a hitch. Still, in many cases, FedEx drivers need to be blamed for their misconduct. For example, you can contact FedEx customer service, local contractors, or contact FedEx on social media.
It’s hard to say exactly what happens when you file a complaint, but providing as much evidence as possible, including a description of the incident, driver information, and any video evidence, will help improve your chances of getting a favorable response from FedEx.
